[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can't receive texts
when I'm away from the house, I can send texts but can't receive them. people who send text says "it was delivered."
Resolved! add-on not activated
I purchased a $15 add-on for u.s. calling and it showed up as payed but when i try calling to the u.s. i keep getting a message saying i don't have an active long distance add-on. I probably did the first step wrong by not putting funds in first...bu...
Resolved! Early Plan Renewal
@CS_Agent My plan renewed October 20th and somehow I managed to use all of my plan data. I need to renew my plan early. Please help! Thanks in advance.
Unable to receive texts that contain an image (JPEG), file, document, or group texts
Hello, I need some help determining how to amend my text situation with Public. I only receive text messages if it is a single text send to me. If the text is a group text, contains an image or a file, I will receive an empty text box that says that ...
Resolved! I couldn't sign up to change my plan!
Hello there,I have been trying to sign up to change the plan for my mom. I have been getting this following error message, '* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please ...
Block
How can I block someone on my phone
Data
How can I keep my data down so I don’t run out ?
Resolved! Data plan starting time?
My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date
Account is disabled for no reason?
Hello community, I have been regularly paying my public mobile account bill through autopay, but for some reason last Friday, my account just got disabled and my phone services stopped working completely. How can I resolve this? I am extremely puzzle...
Resolved! Minutes used
Hello. New to pm yesterday.100 min plan to start.Summary screen says 26 min used of 100 so far.But detail usage says different. I assume round up to a minute. I count a 12 sec call as 1 min, and 2 min 20 sec call as 3 minutes, my total outbound calls...
Resolved! Activating a new SIM through my account
Hi, I have a public mobile account and I would like to activate a new sim for another phone, but while activating its asking for the registration such as email user etc... so once i enter the same its showing error, i dont want to create a new accoun...
Resolved! Early plan change not taking effect immediately
Good day community. So we are 5 days from our auto-pay date and ran out of data so I want to renew the same plan early. I topped up both our accounts and selected."change plan now" and nothing seems to be happening. Our accounts show a $45 balance wh...
Resolved! top up/plan change
Hey guys! Is there a way to change my plan before the next renewal date to increase from the 5gb to 6.5gb (it's only a $3 increase) and I would like to do that instead of waiting until my next bill which is in like 2 weeks, as it makes more sense to ...
Resolved! Missing Sim Card
I ordered a Sim card more than a week ago, so far nothing and I never got a confirmation email or order number. Was going to submit a ticket but I couldn't find an order number anywhere. Where would I find the order # please and thanks!
Amazon Tony guy ?
So I ordered a SIM card off Amazon because my local dealers suck. Dont even get me started with my local Walmart location, ive been there multiple times and the same guy is always there putting up an argument about Public. So instead I ordered off A...
can't update plans online. No plan options shown
I would like to upgrade my plan. When I get to the appropriate screen it says choose from the plans shown, but there are NO plans shown. Just blank square. What do I do?
Resolved! Moderator
How do I find the name of moderator
Resetting account
Hello i need help resetting my account
Resolved! Disappointed.
I have been a customer for about a year and to be honest I am a bit disappointed in the lack of flexibilites in response to COVID-19. I have had to wait on hold because a lot of services are backlogged which is fine, until for the first time ever whe...
