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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76010 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76818 Views
  • 181 replies
  • 32 Bravos

Resolved! Money left in the mobile account

how can I get a reimbursment? I have money left in my account and just moved to other provider

Jlro by • Great Neighbour / Super Voisin
  • 2316 Views
  • 8 replies
  • 0 Bravos

Resolved! Port Request

I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent? 

Amani2020 by • Great Neighbour / Super Voisin
  • 1941 Views
  • 5 replies
  • 0 Bravos

Resolved! 2nd phone number

I pay for 2 numbers. One is my own. A second belongs to my child.  The second one was a 10$ monthly fee. The 2nd ($10) line does not seem to work.  When I log into my profile, it says I have a balance of $30.  This was/is an auto withdrawl normally. ...

Resolved! Choosing a phone number

If I cannot find my town when activating my SIM, is there any other way to get my towns prefex for my phone number?

Lyndsey by • Great Neighbour / Super Voisin
  • 2521 Views
  • 7 replies
  • 1 Bravos

Referral rewards

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?

Barry4 by • Great Neighbour / Super Voisin
  • 1762 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone number activation

I recently went from chatr to public mobile and my old number that I transferred shows up on my account, but I’m unable to receive any messages or calls. When someone tries to call me it says the number is not activated. I am however able to make pho...

smicolo by • Great Neighbour / Super Voisin
  • 1844 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral Credits

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.Where do I get answers ?

phil53 by • Great Neighbour / Super Voisin
  • 1632 Views
  • 5 replies
  • 1 Bravos

Resolved! Double billed

I got September credit card statement and noticed 2 charges for 2 different amounts on 2 different days. Can you explain please

Peteyboy by • Great Neighbour / Super Voisin
  • 1489 Views
  • 5 replies
  • 0 Bravos

Resolved! No incoming calls

So I've been with Public for almost a year with no problems.Since last week I haven't been receiving incoming calls. I had my mom and sister check by calling me, but it goes straight to voice mail. I already tried resetting my phone, shutting down, c...

mushydrop by • Great Neighbour / Super Voisin
  • 3348 Views
  • 9 replies
  • 0 Bravos

Resolved! Bill

How to get phone bill by public Mobile phone 

Rajanche by • Great Neighbour / Super Voisin
  • 1882 Views
  • 5 replies
  • 0 Bravos

Get in Touch with Moderator

How do you get in touch with a moderator ?  I opened a ticket and was messaging back and forth and suddenly they disappeared  . My SIM unregistered itself this morning  and after digging around myself , looks like someone hacked my phone or SIM . The...

xjeepguy by • Good Citizen / Bon Citoyen
  • 2859 Views
  • 16 replies
  • 1 Bravos

Resolved! How can i check my existing plan data speed

So Im looking at potentially upgrading my plan. I have the plan from a few years back when i switched from freedom mobile i got $120 for 3 months /w 12GB of data divided over those 3 months. Seems like all PM plans say 3G speed - are all their plans ...

fulgorre by • Great Neighbour / Super Voisin
  • 3203 Views
  • 11 replies
  • 0 Bravos

Resolved! PM survey very silly

Myself and family have been  with PM for quite a long time and in general all was going pretty well. However lately myself and other family members are being annoyed with constant texts and emails asking us to participate in PM surveys . Today I fina...

BEER by • Town Hero / Héro de la Ville
  • 4571 Views
  • 19 replies
  • 4 Bravos

Resolved! reactivate suspended account

I've updated my auto pay credit account info a few hours after my account was suspended.  Do I still need to submit a payment or the system will do the auto pay by itself?

jchow1 by • Great Neighbour / Super Voisin
  • 1391 Views
  • 2 replies
  • 1 Bravos

Resolved! Ported Number - No Activation

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.

Ceallaigh by • Great Neighbour / Super Voisin
  • 2633 Views
  • 11 replies
  • 0 Bravos

Resolved! Cannot calllocal numbers...says I need long distance

i am very frustrated....cannot dial local numbers....says I need long distance add on.....when people call my number it is busy...nohelp from anyone.....paying monthly for nothing! 

Maui12 by • Great Neighbour / Super Voisin
  • 4179 Views
  • 20 replies
  • 0 Bravos

Resolved! My phone stopped working

Phone stopped working today. I got a new sim and it works, but my phone number number has now been changed to a Quebec number. How can I get my Prince Edward Island number back??? Can a mod please contact me. 

tddoucette by • Good Citizen / Bon Citoyen
  • 2269 Views
  • 7 replies
  • 1 Bravos

Resolved! Wrong payment

Hii have paid 40 dollars by mistake! I always dial *611 to top up my plan. I always choose the 50 min across Canada/US but this time the menu was changed and I could not find any add-on for Canada so I picked the 1000 min US supposing that it include...

Saramoradi by • Great Neighbour / Super Voisin
  • 1629 Views
  • 5 replies
  • 0 Bravos

Paying for data that I am unable to use

I have a couple issues. This month i paid for for 6gs of data I only got 1 and because i was at work i had to pay for another 1g to get through the work day. my phone data says i used 2.45 gs of data. I would like a refund for the data that I paid fo...

Melissamuiser by • Good Citizen / Bon Citoyen
  • 5363 Views
  • 27 replies
  • 0 Bravos

Resolved! When SIM will ship

Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?

userpublic by • Great Neighbour / Super Voisin
  • 1823 Views
  • 6 replies
  • 1 Bravos

Resolved! My credit card cannot be verified

Hi, My credit card seems to not have gone through as my auto-payment was declined. there was no message given to me that it was declined until I realized I had no signal or data. I have contacted my CC company, and they told me my card was still acti...

tankmon354 by • Good Citizen / Bon Citoyen
  • 8187 Views
  • 6 replies
  • 0 Bravos

Resolved! how to creat self served account for 2nd line

i have self served  account  & it is working fine but i got problem when i want to creat another account (2nd line) for my sister it''s not helping .what to do? thanks

lam01 by • Great Neighbour / Super Voisin
  • 1458 Views
  • 4 replies
  • 0 Bravos
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