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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2277 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Need help with enabling my new credit card

credit card info needs updating new expire date it wont allow sayin itd the card issuer i caled everything is uo to date. so i deleated old to put in new  now phone has been down cant add new one need my phone for business HELLO ive tried for days no...

novthx by Great Neighbour / Super Voisin
  • 887 Views
  • 7 replies
  • 0 Bravos

Resolved! Switching plan

Hello,I am currently on the $10 plan with autopay, I would like to switch to the $15 plan on my next billing cycle. Do I need to have the funds in the account before the switch? Or will the plan switch automatically with autopay?

deraly by Good Citizen / Bon Citoyen
  • 877 Views
  • 3 replies
  • 0 Bravos

Payment

My plan was suspended and i want to reactivate plan by making a payment, cant make a payment.

Ossy16 by Great Neighbour / Super Voisin
  • 412 Views
  • 1 replies
  • 0 Bravos

Resolved! Unlock phone

Good morning I just returned to Canada after 9 yrs in South America. I have an iphone my sister gave me to use. I am having trouble unlocking it so i can use the public mobile sim card..... any suggestions?

Charity by Great Neighbour / Super Voisin
  • 1597 Views
  • 10 replies
  • 0 Bravos

data add-on

Hey,tha data from my plan is extended, which is why I just purchased a data add-on (1GB). However, I can still not connect to the internet.Do I somehow have to activate the add-on or anything?Thanks.

inga by Great Neighbour / Super Voisin
  • 924 Views
  • 5 replies
  • 0 Bravos

Blocked USA Phone Numbers

I see in the Termas and Conditions that for USA calling there are some numbers that PublicMobile blocks. Is this the complete list, and will this ever change? There are numbers I would like to call that are very close to whats listed, but do not matc...

thegman by Good Citizen / Bon Citoyen
  • 1432 Views
  • 8 replies
  • 1 Bravos

No signal in a place where Koodo (also Telus) works

My parent's camp is a place with marginal cell coverage.  Bell works barely at the lakeshore, Rogers doesn't work at all unless you go to a hilltop with south view.  Koodo works best of all.  Phones get signal over most of the camp and solid coverage...

mwandel by Good Citizen / Bon Citoyen
  • 2411 Views
  • 12 replies
  • 0 Bravos

will my phone work with Public Mobile

I am 72, so be patient if I seem to be asking a silly question, this is all new to me. I went to Freedom and was told I could not get their service as they need 2100mhz. I have a Galaxy Note 5, which I bought second hand from a used phone dealer. My ...

RMF by Good Citizen / Bon Citoyen
  • 2372 Views
  • 19 replies
  • 0 Bravos

Resolved! Lost cell conection?

I switched to PM several days ago with a Nexus 5, with no issues. I have sent and received calls, used the text messaging and the data also worked. This is 3 days later and I have lost the ability to make or receive calls, everything else works.I hav...

Todlich by Good Citizen / Bon Citoyen
  • 2091 Views
  • 21 replies
  • 0 Bravos

I have been hacked

How can I get my account password rest because my account has been hacked! I am very pissed because I can’t access my account due to a very mentally disturbed individual who feels he owns me and he has screwed with my account and has changed the answ...

TWD4E by Great Neighbour / Super Voisin
  • 1173 Views
  • 8 replies
  • 0 Bravos

Looking at Samsung A30 - will it work with PM?

Hi all, I'm looking at upgrading my phone to this one: https://www.amazon.ca/Samsung-A30-SM-A305G-Unlocked-International/dp/B07NKBBVLV/ref=sr_1_3?keywords=samsung+a30&qid=1558442145&s=electronics&sr=1-3 Samsung A30 Dual Sim, Latin Version Will it wor...

MeganElford by Good Citizen / Bon Citoyen
  • 2458 Views
  • 13 replies
  • 0 Bravos

Temporarily stop plan for a month

Hi everyone,First, I love Canada, It's an amazing country!I'm an international student, and I come from China. I want to go back my hometown next month, so I won't use Public Mobile service at the whole July. I wonder may I temporarily stop my plan a...

Zeng0xff by Great Neighbour / Super Voisin
  • 2133 Views
  • 10 replies
  • 1 Bravos

No service

my phone has no service in the afternoon today, is there any one can help me?

D1994ancy by Great Neighbour / Super Voisin
  • 580 Views
  • 3 replies
  • 0 Bravos

voicemail

i have an iphone 6 with visual voicemailwhen message is left how do i know? the visual voicmail is not working nowi am a dummy when it comes to techwhat am i doing wrong?

Dominick by Great Neighbour / Super Voisin
  • 881 Views
  • 6 replies
  • 0 Bravos

Unable to change plan, even though I have available funds

Hi everyone, I activated my public mobile sim on May 11 and my account overview says: Available Funds: $40.00Payment Due Date (One-Time Payment): Jun 11, 2019Payment for Next Cycle: $15.00Amount Owing: $0.00 I'm trying to change my plan to another on...

Tillie1 by Great Neighbour / Super Voisin
  • 1774 Views
  • 12 replies
  • 0 Bravos

Resolved! locked pass word

My password has been reset and my number isin't working. How do I fix this s othat my number is working?

Santha by Great Neighbour / Super Voisin
  • 871 Views
  • 5 replies
  • 0 Bravos

new plan change

hi guys i just changed my plan to public mobile on may 18 2019 and decided i didnt need the $50 plan so i decided to change it to the $40 plan today, on may 20. But it shows i got charged twice for the previous plan and for the current one i switched...

jn1 by Great Neighbour / Super Voisin
  • 874 Views
  • 6 replies
  • 0 Bravos

Phone can call out, won't receive calls

I'm having an issue with my new Public Mobile network. I can call out, but when people call me, it goes straight to voicemail like my phone is off. We signed up my husband the same day and his is working fine.  It's not always consistent. Sometimes I...

superinkie by Great Neighbour / Super Voisin
  • 1460 Views
  • 7 replies
  • 0 Bravos

Payment

I bought a Voucher online. But when i tried to recharge using code. It says the code is invalid, what should I do next?

Pra73ek by Great Neighbour / Super Voisin
  • 758 Views
  • 4 replies
  • 0 Bravos

Account suspended - AutoPay is on, worked before, same card

Discovered today I can't make calls or use data. Logged into dashboard and it says my account is suspended, but there is also a message that says "you can disregard this if you have autopay turned on" (I do). AutoPay worked for me for months before a...

sceresia by Great Neighbour / Super Voisin
  • 1060 Views
  • 7 replies
  • 0 Bravos

transfering phone number

hi i got a text to contact to transfer my old number over xxxxxxxxxxx. Edit:. Phone number redacted by will13am.  Please do not post personal information in the public forum.

donaherj by Great Neighbour / Super Voisin
  • 872 Views
  • 5 replies
  • 0 Bravos

Resolved! No internet, but able to dial in and out - 3 days after activitaion

Hi,I just moved from Fido prepaid plan to Public Mobile 3 days ago. I am able to make phone calls but internet is not working. I'm on iphone SE and signed up for the 3G data plan.Tried to trouble shoot and made sure that my cellular data is sp.mb.com...

pincha by Good Citizen / Bon Citoyen
  • 2056 Views
  • 17 replies
  • 0 Bravos

Us Roaming add on

I am on auto pay. I purchased a us data roaming on wife’s plan for her on her plan . The charge went through but the add on did not show up on her profile page. How do I fix this without purchasing it again. 

Isetheboy by Great Neighbour / Super Voisin
  • 1279 Views
  • 9 replies
  • 0 Bravos

Resolved! Assistance needed to use $60 voucher

Happy spring everyone ! I have just activated my new SIM with autopay option (credit card) and forgot to use $60 voucher while registering/ activating the SIM ? - My account shows the $2 credit for autopay option for next bill in 19 Jun 19and my cred...

Punya by Good Citizen / Bon Citoyen
  • 1033 Views
  • 6 replies
  • 0 Bravos

Porting Number

I tried to port my old number from Bell to public mobile, everything seemed to be working properly until this morning but now i only can make outgoing calls. Somebody tried to call me from public mobile on my  landline but i wasnt home. i tried to ju...

JustinBrown by Great Neighbour / Super Voisin
  • 760 Views
  • 5 replies
  • 0 Bravos

Plans

I noticed the same plan I have - $30 for unlimited talk/txt and 500mb now has another 500mb for auto top up.  I have auto top up but don’t get the additional 500. Do I have to change plans?Will I loose the $2 off credit for auto top up? And the $1 of...

cannheidi by Great Neighbour / Super Voisin
  • 1161 Views
  • 7 replies
  • 0 Bravos
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