Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been locked out of my account since Friday morning and I just get an error message whenever I try to reset my password, I think it's because I haven't used this account a long time ago. I'm currently in Canada with no phone because of this. Is ...
@CS_Agent Bought two payment vouchers from Shopper's Drug Mart. One of them worked fine, the other one didn't. I've tried using online and *611, neither work.
Hello i am looking to change my phone number and was wondering if i would lose the referral bonus i received if i do this. thanks any help is appreciated
Hey guys,So I bought a SIM the other day and had to travel the next day, but didn't get the chance to create the self-service account. Now when I try, it's obiviously texting my phone but I've lost it. Any ideas what can be done to deactivate the ser...
The plan I'm looking at states: 30-days, 100 MINUTES Canada-wide talk, UNLIMITED Incoming calls, UNLIMITED International Text and Picture Messaging, + BONUS 250 MB Data at 3G speed with AutoPay, VOICEMAIL & Call Display.Does 100 MINUTES Canada-wide t...
Hi everyone, just ill share my experience with the public mobile servicei registered before months with the cheapest plan that public mobile had it , the line is barely used and my father use this line in urgent cases in case we want to be in touch w...
Hello I just joined a few months ago and my phone has since been lost. I am wondering if any of my personal information was sent to my phone via text messages from Public Mobile. Such as my name etc. I am concerned my personal information could ge...
Hi everyone, I switch to PM today from another carrier in a branch store.The staff helped me to activate everything, she even asked me to write my email and A 4 DIGITS PASSWORD on a memo (I guessed it is for account registration), then she completed ...
Hello I am using a 25$ plan and don't understand why I am paying $25.99 instead. The same time my auto pay and loyalty friend rewards are not added. Should I not be paying $22 instead. why am I paying more?
Cannot use data on my phone.
How long does it usually take to transfer a number from koodo prepaid? I sent a private message to the moderator but I haven't had any replies as of yet.
Is there a way to see who you referred to Public Mobile? I've been telling everyone I see about Public and would like to know who switches.
Hey there, I’m curious if there is any way to have cellular data only activate for MMS, i.e., have cellular data on the whole time for MMS but effectively off for all other apps and processes. I’ve tried disabling everything in cellular data but syst...
Hello. I tried to port from another carrier yesterday and today but kept saying error. Went to walmart and the rep tried but still saying error. He said maybe my balance with the other carrier was high so paid it in full today. He tried again but uns...
Hey, I recently setup an account with PublicMobile, and had no problems with the initial setup. I put in the APN settings and the data worked fine, got texts and calls, etc. Then today I left the house and I had 4 bars... But no access to data, texti...
I have a question regarding "unlimited canada-wide talk". My son has a public mobile phone from NB with the "unlimited canada-wide talk", he will in Nova Scotia calling me while I'm on vacation in the US (Dallas, Texas). I have a virgin mobile phone...
I am on the $25 plan and I added $25 to my account yesterday. My account is still suspended today and it tells me to make a payment for $0. How can I fix this?
I just activated a new sim and payed for a 40 dollar plan.when i try to make calls its says plan not active to add funds.ehats going on here???
I began using public mobile early June, thought it was great gift idea for my son. June was smooth now the plan lapsed for a couple days in July and when I topped up it ever since, he has not been able to make any phone calls. Every call he makes say...
From your experiences, is the 3G data speed sufficient for video chats?
Today I can't send SMS but I can send MMS. Both my wife and I have the same problem, both using Galaxy S5. Possibly related: we're from Alberta, currently vacationing in Vancouver. Any suggestions would be appreciated.
I have an active plan with Koodo with a number I want to port to my newly registered and activated Public account with a temporary number. When I try to do this myself I get:"We were unable to transfer the phone number you entered. Try one of the fol...
I have all the APN settings correct and added a second APN that's correct also to get MMS but I still can't send MMS. Any ideas?
Hi, I have the $15 plan which is supposed to have unlimited incoming calls, but incoming calls are using up my 100 minutes and last month I couldn't receive any calls for a couple days after it ran out. Can anyone offer me a solution to how I can fix...
I can text to Ukraine, but my friend cannot reply to me (he has add-on for international calls/texts). Do you know why is that?
Not sure what happened but she is unable to call or use data. Phone acts like her Public Mobile account was cancelled or suspended? About 2 weeks ago she switched her Public Mobile account billing to go to her own credit card and off of mine. This wo...
I have renew/bought a new us talk and text unlimited add on to my plan yesterday. I have been charged for it as I see in my payment history. But it doesn't appear in my add ons also when I tried to call today (I am currently in the us) it says I don...
I have seen some discussion on this plan offering unlimited incoming calls, but have not seen an answer to this question: if I am outside of my home area but still within Canada, am I able to still receive unlimited incoming calls without them count...
Hi any ideas on how I can fix this? My autopay randomly stopped working. My card is not expired, and worked for payment of my other public mobile account. My account is now suspended, and every time I try to make payment, I get an error that my credi...
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