Auto payment earlier to renew plan for data

[Sedul]

Hello

I sent a message to the moderator_team around 2-3 days ago to get service to renew my existing plan of 12 Gb over 3 month earlier but I haven't heard back and I don't know if they have received it or overlooked it or it is just in queue.

Thanks

Felix 

[stonechucker]

How has your service failed?  If your balance is fully loaded, try adding a $1 manual payment to trigger the system.

Look for an activate (or reactivate) option inside self-serve.

Try the lost/stolen trick - Set the plan to suspended inside Self-Serve, log out, wait for 5 minutes, then log back in and mark it as found/reactivate.

These 'tricks' may or may not work, but have helped others previously.

[MoreYummy]

Its longer than usual, but it seems they have this problem once a while.  

maybe the new system will make it better, more efficient.

[Sedul]

I guess the only option is to wait a bit longer! I posted on Friday. So, it's just 3 days now. Hopefully, @CS_Agent  can assist this week!

[Sedul]

Thanks, did so. 

[mimmo]

It's hard to say. If it's been more than 3 days send another message.

Also in the mean time add the needed funds so that the can do it right away.

[RossN]

@Sedul you should send another if it's 3 days here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437