Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public Mobile doesn’t guarantee service on other carriers' phones. If it’s compatible and unlocked, voice and text messaging services should work in the same way. If you are planning on using data, you'll need to configure your phone's data settings....
You can reset your Voicemail password in Self Serve.
Conference calling is different for each phone; please check your phone's user guide.
Setting up Call Forwarding allows you to set up your phone to immediately forward any calls you receive to a different phone number. You can still make outgoing calls on your phone, but incoming calls will go to the number you set up for Call Forward...
Voicemail offers the following key features: Selectable Languages: English or French.Greetings: One standard greeting, one personal greeting (60 seconds max.), one extended absence greeting (60 seconds max.).Message Storage: Room to store up to 10 ...
*Data must not be blocked for picture messaging to function properly. However, the data used for picture messaging will not be deducted from your data add-on or plan.
If you’re having trouble with data on your BlackBerry smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going. OS 10 St...
In order to make a payment using a credit card on your Self Serve account, you need to register your credit card information by going to the Payment tab and selecting Credit Card information. Once your credit card is registered on Self Serve, follo...
If you’re having trouble with data on your non-Public Mobile Windows smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get g...
AutoPay is a free service that allows you to pay for your wireless service automatically using a credit or VISA Debit card. With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you ca...
If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.Step1: Androi...
To register your credit card information, log into Self Serve and follow the steps below: Click the ’Payment’ tabClick the ’Credit Card Information’ tabClick ’Register a credit card’Fill out your credit card information and click ’Save’ Afte...
You can dial *611 from your device to make a payment.From Main Menu of the automated phone service, Press 1 to make a payment Press 1 again to make a payment using payment voucherEnter 12 digit payment voucher number
Your account balance is the amount of credit that is currently available on your account and is not the amount that you owe for your plan renewal. The amount of your balance appears on the overview page of your Self Serve page as shown by the arrow ...
There could be a number of reasons why you are unable to send/receive text messages. To resolve the issue, try the following: 1. Check your account – Ensure that your Public Mobile account is in active status and you are subscribed to the text messa...
There are four different types of Rewards that Public Mobile customers can earn on eligible plans: Loyalty Reward:You can earn Rewards for each year you stay with Public Mobile - up to 5 years.AutoPay Reward:You can earn Rewards for signing up f...
Refer to the list of countries below to which Overseas Long Distance calling is supported. If there is an issue with calling an International number, ensure the following: 1. Correct dialing pattern (exit code + country code + area code + phone numbe...
You can change your plan by going to your Self Serve account. 1) Go to the ‘Plan and Add-ons’ tab 2) Click the ‘Plan’ tab 3) Opt for Available Plan and click ‘Change plan now’ or ‘Change plan on my next payment date’ After you have selected you...
You can easily purchase additional talk and data for your plan in your Self Serve account. Log onto your Self Serve account (hyperlink) and follow the steps below: Click on the “Plan and Add-ons” tabClick on “Add-ons” tabSelect your Add-onClick the...
Add-ons will not expire if not used.
Text with 911 is an emergency texting service for Deaf, Hard of Hearing and Speech Impaired (DHHSI)customers. If you are a DHHSI customer and want to be able to text with a 911 operator: Please note that you will be required to agree to the terms o...
Some of the major reasons for not receiving signal are but not limited to coverage, phone settings, SIM and hardware issues. The actual coverage and network service may vary according to geographical location and both are subject to change. For exam...
If your Phone is lost or stolen, you can suspend your service by logging into your Self Serve account > Plan and Add-ons > Lost/Stolen Phone > Suspend Service. You can order a new SIM card by sending us an email via Contact Us link. Please fo...
You can check Service Status on your web Self Serve account home page.
If you're not able to receive phone calls, check the following: Is your phone turned on? Ensure that the phone is on and ready to answer. We recommend you call your mobile number from another phone if one is available.Ensure you are within a Public ...
Click Contact Us and Email away, send us a web form to reset your PIN.
On the Self Serve home page, click on "Forgot your password?" link and follow the prompts using the information you provided at the time of registration to successfully reset your Self Serve password which is the three step process:1. Email Verificat...
Getting a replacement SIM card is easy - just order one for $10 on our website! Keep in mind that: SIM cards are shipped within Canada only and will arrive within 3-4 business days via Canada Xpressport.10 SIM cards per orderOur Triple Punch SIM ca...
You can change the SIM card on your account via Self Serve by going to Plan and Add-ons - Change SIM
Listed below are the options available with our online Self Serve : Overview Summary of user profile & account information My Profile Edit Profile: Edits to your customer profile Change Password: Change Self Serve password Change Security Que...
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