Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please help! Forgot password security question answer. Cannot access account
Just womdering if plans can be made sort of "unlimited" by meams of throttling data speeds once each data buckets is reached. So for 4G subscribers, after their respective plans data is reached, data will go down to 3G for like 2-3GB more and then th...
I haven't seen much discussion on here about LTE-A and after having finally purchased a phone that is capable I tested Public Mobile's network. On my Galaxy S5 I used to get speeds between 30mbps - 85mbps on Public Mobile. The highest I achieved on t...
I've referred 3 people for the 1G data add on promo but no data add on showing up on my account. I also received 3 text messages from PM. Each message said I have earned 1G data add on. What do I do?
I've referred 5 people so far but I see the reward for 1 person only. I think my phone number was entered correctly on at least 4 activations. (I couldn't confirm 1 person). What do I do now?
Hello everyone, thanks in advance for helping. My data stopped working a few days ago even though I have a lot of data left. I've tried turning off the phone, removing and re-inserting my SIM card. My last automatic payment was on November 9th and I...
Hi, I forgot to change the credit card I wanted autopay to charge for this billing cycle, and today it charged my old card. I was wondering if it was possible to refund that card, and charge the updated card on my account (it has already been updated...
Hi. I've purchased the global version of the Xiaomi Redmi 4x phone and I signed up with Public Mobile a few days ago. Everything is working fine, phone, data, texting, but I cannot seem to send or receive MMS messages. I've tried every possible co...
So i was with PM for a few years but stopped using my PM phone earlier this year. Today i picked up a SIM card for Chatr but my PM phone is asking "SIM network unlock Pin". I was wondering how to go about getting one. It's been so long that i don't e...
Can I pay with prepaid PM cards and still have autopay rewards? Thanks,
After I logged into PM website with my account(not this community), when I click the big orange PM logo on the top left, it takes to to a wrong link "https://publicmobile.ca/undefined/bc/" ,please fix this link.
Good morning. I just wanted to share an experience and a suggestion for improvement. My credit card expired last month and PM was one of the PreAuth'd bills I forgot to provide my new card info to. The day after my due date, I recieved a text letting...
Just got a new phone and if I try to login it says I've been locked out of my account after only trying my password twice.Can you please reset it for me.
Hi,I bought an iPhone a few years ago directly from Apple. I gave it to my father when I changed my model. He got his SIM card cutted and inserted it in the iPhone. After a few days, his iPhone got BlackListed. I contacted my carrier to ensure it was...
Good morning guys. Just wanting general confirmation that this is normal and I’ve nothing to worry about plan seems to be working because I can send and receive text messages and I’ve kinda lost my voice so I’m not trying to make any outgoing calls...
My plan term ended so i made a new plan and topped up account. Funds were withdrawn from my account but nothing is working
I want to change my plan from 3 to 1 month but my account has been suspended unless I reactivate the 3 month one.
so i cant get into my account, would like a reset 226 xxx xxxx xxxxxxx@gmail.com
Hello, I forgot my password and security question. So I can't reset my password.Anyone know what to do? Thank you
Hello all, I was wondering, I need to port my current PM phone number to a work plan, as they are paying for a phone/plan for me for work purposes. My work contacts are familiar with my current number, so I need to use that under my work plan. Is the...
Hi I want to activate my account which is suspended now. I want to pay month by month. Now it`s suspended and it`s 90 dys plan. I want it to 30 days. Thanks.
So, we have a rogue poster this morning, sharing his personal information on every single board. I had picked one and asked the person to edit their post and provided the link to contact the moderators. An absolutely normal and helpful post. Back on ...
Hello Public Mobile.You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #************) for my phone number 403-++++++ The phone did not work...
Hi! I'm a new customer with Public Mobile, and besides telling all of my friends, family and the neighbors cat about how amazing the savings are with PM's plans, I thought I'd take a moment to comment on getting my SIM card! I purchased my SIM card f...
hi everyone, i tried to call Switzerland today, but got an automated from PM saying it's not possible...which i don't think is the case for my phone as i've purchased several $15/400mins packages, and i've called China a few times already. Switzerlan...
http://www.newswire.ca/news-releases/lucky-mobile-is-canadas-new-low-cost-no-surprises-prepaid-wireless-service-661238363.html MONTRÉAL, Dec. 1, 2017 /CNW Telbec/ - Bell today announced the upcoming launch of Lucky Mobile, an easy and low-cost prepai...
Big news is Public is to create some form of share plans soon. Been asking this for years and it is about to become fact Even if no actual plan discount the ability to manage multiple lines from 1 login would be awesome
My bank account was charged double when I topped up this month how do I get a credit!!!
My old Moto X Play is having battery issues so I've been authorized by the boss (wife) to get a new phone. A possible contender is an ASUS Zenfone 3 Zoom (I like the camera and I like the AMOLED screen). Questions: Anyone else have one and if so what...
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