Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchaced two add-ons - one for roaming calls and text and another for data, and my roaming is not working. Can I get some support from PM. I am in the US now and need to have access to roaming asap. Thanks!g.
I have a $6 loyalty credit according to my rewards page under my account: However, I just realized that for the past year (I can only view payment history up to a year) that I have not been recieving the full amount for this. I've only been receivin...
I have auto pay set up, I have sufficient funds, I tried a different card that also has sufficient funds.
In trying to log in to update my credit card info (expiry change), I got locked out my account. The password reset is not working. Please help!
Hi have a couple of questions:Going to the US this week and planning to purchase a US Talk, Text & Data Bundle... 1) I understand that it's unlimited texting -- but does that include texting pics ?2) I understand that it's unlimited Talk -- Will I be...
On the site it says "We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611." When calling there is no option to chang...
My plan disappeared online! I think i'm going to panic. First of all, the autopay didn't go through as usual and therefore, I was going to manually make a payment on my own as usual.When I logged in, I realized my plan is gone! (so are my other fami...
Trying to change my fathers plan online everytime I click on the Change Plan button on my profile page it brings up a blank page with no options to read threw , gives me a "try more options" link I can click on but then it brings me to an Error 404 ...
Hi,I created my account a month ago and since have had a hella time getting a phone that worked. (Not a public.m problem, a hardware problem.) Finally, have the phone, and my first month is up and it needs payment. With all the different phone...
Remember the 10gigs for $60 special that some of the 'other' providers offered in the past? Does public mobile have that ever, or what is the closest deal? What is the best deal for 10gigs (or more?;)) of data ??
Asking for a friend He is in the states now, Ran out of data from the talk/text/data combo so he wants to buy another data only add-on. He gave me the user login info and there is $43 in available funds sitting in the account. Calls and text are work...
I've joined since 21 Oct and SMS could only be worked on my phone for first 3 days. Until now, I have tried so many time for puting in and out the SIM card, it can't work.
My data was working great but I still have 300 mg left and not working anymore?
I received my credit card bill and They over charged me twice and I tried toChange my plans from 25 a month to 10 a month and got billed $58.71 and $16.95 Why I'm paying so much what is this ?
Hello, This mornig i noticed that I was unable to connect to the network. Upon clicking the network icon on my phone it gave me a few reasons why. 1) Exhausted Data Plan - I am under the data in my monthly plan currently at 1.25GB of 2.0GB2) Your Ba...
so my minutes ran out on the 4th of november, so i purchased a 25 minute voucher from walmart and added it to my account, and after i changed my plan from 50 to 45 dollars a month im not able to call or text after already making the payment, when i t...
Wife signed up for autopayment for a temp sim but never registered the # online and can't access online account to remove auto payment. SIM is no longer with us, so can't use that number to get a text to register. Don't see a call centre for public ...
Hey guys, I switched to a new plan yesterday my accounts updated but its acting like it is not.Have messaged MOD yesterday and no reply yet.Any way to hurry the process along ? or am i at the mercy of the mods
My rewards were calculated incorrectly and would like somebody to look into this before my card is charged. Thank you.
Travelling to mexico for 1 week and I am looking for a data plan for Mexico, what are my options?Thx
Hey all,I switched to public mobile yesterday following all the information PM gives, but I can't recieve calls, send or recieve texts, and my data doesn't work.I have checked the APN settings, which all look correct.I can call out, but it shows up a...
Hello. My brother has a phone with you but I would like to pay for his bill every month but do not want him to have access to my credit card information. Is this possible
Hi Folks, I just want to start off by saying thank you for your help and input! Here’s my issue: I’ve tried to port my home phone number with Telus over to my mobile phone with Public Mobile. On November 3rd I filled out the change number form online...
Hello Im planning on going to the states and wondering if there is a fee for every one text that I recieve than to get a add on. Maybe if I get 10 texts in two weeks. Dont care if it would be 30 cents each. Tried looking with the fine print and could...
I lost my SIM card and don’t gave my account details how can I get my plan back or if I cancel do I get a refund pro rated
I am extremely frustrated and I need an admin here on Public Mobile to reset my account. I have tried numerous times to do a password reset but to no avail, a password was not sent to my email. I gave up trying and now and its over a year. Anothe...
This is more of a question for a moderator or employee. I registered a 2nd sim using a 2nd email address. During the process (3rd attempt) it said it failed and to try again. Shortly after i got a notification on my 1st account advising a referred fr...
I'm looking for a new Android phone. Any suggestions for one with the latest version or one that will get upgrade to new version? I'm on a budget of $300 and don't want to go over.
If I purchase both the 1 GB US Roaming Data addon and the Talk/Text/250 Mb Data plan for my trip to US, will i have 1.25 GB for my trip or is the 1 GB data redundant with the 250 Mb data that comes with the talk/text plan?
hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...
