Community

Lucky Mobile now has Unlimited data at 128 kbps after using up allotted data - Will PM follow suit?

Just read the news about Lucky mobile providing unlimited data at 128 kbps after alllotted 3g data is used for any plans starting at 25$. I know 128 kbps is super slow but i have used 256 kbps data for sending messages and even calling via whatsapp o...

Not getting LTE speed 1 week after upgrading plan

Hello,I had upgraded to an LTE speed plan on Aug 14, payment was taken and I am still only getting 3G speed.  I had read changes to data speed could take up to 48 hours but it has been 7 days now... Please help, thanks!

Double Payment

Hey I paid my bill on the 16th and you guys took out a second payment yesterday! I need to know how to fix this because now my account is in the negative

Payment just disappeared

So i used my debit visa to pay and it took money from mu bank account but nothing showed up for money on public mobile. My money litterally went nowhere. Please please please

Add on

I do a add on and I still got no data

Password reset

My service got disconnected even though I had auto pay on and now I can't log into self serve either. My password wouldn't work and when I click on "forgot password" they email me a link and I create a new password but that doesn't work either when I...

Help

I bought a $20 and a $40 voucher at shoppers. I did not know public had such aweful customer service. Neither one of the vouchers work and I really don’t want to have wasted my money. These things are non refundable. I was told to wait for 48 hrs, we...

Autopay rewards

I have been with PM for 3 30 day plan cycles now with autopay set up but have not received the $2 off autopay reward yet.Help.

Password issues..

I am trying to reset my password but every time I type a new password in it says * I am using an incorrect password format. What the heck does that mean!? I need to get into my account to top up.... any insight? Thank you! 

Premium Messages

I am not receiving messages from paypal for the verification of account. What do I need to do 

Can't Reset Email

I need a moderator to help me reset my email so I can access my account.I do not receive the emails to reset.@Moderator_Team please help

Build your custom plan gone?

Does anyone know what happened to the build your own plan from on the old website?  Looking for a North American wide talk plan without text or data for my elderly Aunt. Any suggestions? 

response from Moderator Team

I sent a private message to moderator team yesterday, but I didn't get any answer or response. So, I'm wondering how long I should wait for their response. The resolution of the problem is urgent for me because I wanna return to previous phone number...

Duplicated porting request issues

Hello  there,Two days ago, I visited a mobile shop and let the sales try whether my koodo number(not prepaid) could be ported in public mobile. The sales input all the info and reached the final payment page and said my phone number seems eligible fo...

Unable to add on US Roaming

When I try to add US Roaming and text add-on I keep getting:Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Have tried ...

Call Forwarding and Incoming Minutes

PM currently offers a $15 monthly plan that includes unlimited incoming minutes.  If all my incoming calls to my PM phone number are call forwarded to another phone number then I should not have to pay for any talk time correct?   Is there a service ...

Is build your own plan option is gone?

Data not working

I recently switched phones.  My data was working fine before I switched.  My data is turned on and there is no data limit set but data does not work.

Auto pay didn't work

I set up Auto pay when I set up my account and it didn't work and you cut off my service! Wtf happened? I had to make a payment through self serve to get it working again and now I have a balance of 20 bucks and no idea if it's going to work next mon...

Issues with porting a number

Hi guys, im trying to port my existing cell that was issued in Ontario to Public mobile. I am now in the Yukon. I get a timeout notification on the payment page and so i am not able to complete the request. Is there anything i am doing wrong?

Issue: Registering for Autopay

Recently got a new credit card due to the expiry date being changed. I was signed up on Autopay beforehand, but when trying to change cards I got the following error message:"Unable to Process Transaction Sorry, your credit card transaction was denie...

Texting when on airplane mode?

I travel to the USA Bellingham. My question is I cannot receive texts from the USA or send  texts to USA. Does anyone know if I have to do something on settings to correct this or any ideas would be more than welcome. Thanks 

Call restrictions

I paid my bills been great client since the beginning of the company np everyone happy so to day I go to place a call to a professional person on 2 separate lines n got resticked yet still working for everyone else

Out of Country, Trying to Change Voicemail Message

Hi, I'm from Canada but travelling in the US. I don't know how to access my voicemail to change my greeting so that it explains that I can't receive my messages. (People are still saying they hear my old greeting and can leave a message—it's just tha...