Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent I am occassionally seeing that some texts of mine are not being received by the person I am sending them to. Alternatively I am also seeing that some of the messages that others are sending to me are not being received on my end.I have no ...
Hi, I'm having trouble with the self-serve account. I have tried to change my plan but when i choose the option it takes me to another link that says "Error". Is there another way to change it online? Thanks
I have just purchased a new SIM card and am wanting to activate it with a new plan. I am confused with the activation process. During the signup process I am asked to enter a phone number. Do I just make one up or do I need to have an existing mobile...
My daughter's plan ends today and she changed the plan 3 days ago and today she is without service for the whole day. After numerous messages via Help and also via Facebook, the PM moderators have chosen to ignore her and do nothing. This is most awf...
I was on the bus home yesterday and noticed that I didn't have the LTE/3G sign that I have when my data is on; I thought it was because I might have run out of data for the month, but then when I get home and check my data on PM's website it says tha...
Hello would I be getting charges If I have free sim Card?? For a whole month
Hi my wife’s had a PM account for 1 month, then it expired for 5 days. She made a payment for amount owing and the balance was enough to activate the plan. After payment the overview page says to ignore the message that the account is suspended if th...
I signed up yesterday and nothinbg is working on my phone, cant send or receive calls, can't even call 611 for support no text nothing
Hello my phone was wrongly listed as lost/stolen by my previous provider, but after I contacted them and was able to show proof of ownership and that it was NOT a stolen device it was taken off the blacklist. Unfortunately I am unable to use my devic...
I have switched services to port my number Lucky Mobile. Please can you unlock my account so I can login to topup the acount to port the number? I have been waiting almost a day now and have messaged the moderators twice.
Hi, I ported my number to PM from Rogers. The sim card initialized and I can now make calls and use data. However, I can not receive calls. When someone calls me, the call goes goes straight to my old rogers voicemail. It's important that I get this ...
Will the data that wasn't used in the month be carried over to the next month?
I forgot my password and when I tried to reset my password it said my account was locked. And that I need to contact PM.
I was trying to transfer my old phone number (587-896-6399) from Rogers to public mobile. I entered my phone number, but I have no idea why it is unavailable. Can anybody help me plz, I was post it three times already and I send the message to modera...
I am on $30 Cda Wide and 500 MB plan. I could not call Air Canada 888#.Seriously? Is this expected?
https://www.canada.ca/en/radio-television-telecommunications/news/2018/10/canadians-are-invited-to-share-their-experience-on-telecommunications-sales-practices-using-crtcforum-on-twitter-during-the-public-hearing.html This won't have much of an effec...
pre-paid number of Koodo now, thinking of transfering to PM. 1.Possible to keep the phone number?2. New SIM needed, if yes where to get it? thanks. John
Hi guys, I'm trying to transfer my number from a self serve Koodo account. I was told that you need a mod's help in doing this, and tried sending a message to a mod but got no response. Is this the proper method, and who do I contact? Thanks!!
I set up my new account and had picked a number from the list and it worked great, than I decided to try to change it to my old number and it froze half way through submission but it had all the information, so I refreshed it, than it took me back to...
Hi Everyone , so my hubby and i just switched to pulic mobile, which seems to be awesome so far, except either of us can send or recieve pic msg, it worked before with our previous providers, i have read quite a few post still nothing, my settings al...
Hello; I am a new client and I accidentally purchased two identical add ons for US roaming just now due to the confusing payment page. How do I request deletion of the second add on which obviously I will not use. Thanks for your help. Regards Dave
Another attempt to get help.On Monday I switched from Telus to PM.Very quick transfer. Phone calls worked immediately, but not the data.I have iPhone 5Under settings says carrier is PM,but in "About", it has Network: PB, but below carrier as TELUS 18...
I set my plan on the 15 of October to the 50 8 gb us calling. To start on my next bill month will they still give it to me since the promo run out?
Why?Can someone help me?I changed my phone number to avoid receiving spam calls and texts.Thank you!
Hi everyone - I was travelling and lost my Public Mobile sim. I think what I need to do is to order a new SIM< then go into My Account and go to "Change SIM CARD" under "Plans and Add-Ons"Am I on the right track? Is there something else I need to d...
could you change my number 437-580-xxx back to 647-707-xxxx.What information do i need to provide you to have it done. thx
Hello everyone! I plan to buy a new phone soon, I think the phone will be compatible with Public Mobile, but I just want to be sure. The phone network specs is the following : 2G GSM: 1900/1800/850/900(B2/3/5/8)3G WCDMA:2100/900(B1/8)4G FDD-LTE: 2100...
Dear Public Mobile, I enrolled with Scotiabank recently and have been told to avail a bonus I should link two recurring payment/bills to the account. As a newcomer to Canada, I have only public mobile as a bill at present. I would like to know how a...
Hi there!I started the registration process and got to the point where I realized I needed a SIM card. I backed out of the registration process without finishing it.Now I have the SIM card, but when I try to register now it tells me my email is alrea...
I just switch to Public Mobile, I put the settings in for my data, its been a week since I switched and now instead of saying 3G it says LTE and no longer gives internet access. I was previously with Virgin Mobile, my phone is an LG G4.
