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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting Failed - 5 days with no response from Mod or Support

Hello, I have reached out to Mods and create a support ticket and have not received a response in 5 days. Can someone please assist in re-porting my number.Unable to receive calls or texts. I am able to call and use data.I tried to port my number fro...

Will I EVER get support from a MOD?

I helped a friend activate 2 lines on the 20th and 1 ported without issue, but the other failed and asked to contact the community. I have PM's, Tweeted, Facebook Messaged, and sent a support ticket through the site, and not even an acknowledgement t...

Resolved! Koodo Prepaid - Still waiting

Hi It seems the ports are moving along - but it also seems you need to open a new thread to get some attention - so here goes@Saray_O @Jeremy_M@Shazia_K PM Sent about a week ago. Been fairly quiet most of the week - speaking more in the past 24 hrs...

Resolved! Porting Issue - Incoming Calls -> Voicemail

@Shazia_K @Brooke_C @Saray_O @Jeremy_M @Caroline_D @Mary_M Hi there, It's been over a week since my friend ported over from Bell. At first, the SIM was not working at all for anything, but right now he can currently can call, text, and use data, bu...

Incomplete port since 11/17. WHEN CAN I GET SOME HELP?

I sent in a ticket shortly after 11/17. I posted a msg asking for a response on 11/23 and sent in a PM. I posted a thread about it on 11/24. And now my last 2 posts supposedly need moderation before they will be visible. I'm not even allow to express...

Problem with activation - no response from PM

Hi - Last week I tried to activate 3 sims to get on the promo plan. At the time the website claimed the credit card was denied - tried different card and same thing. Now have multiple activation charges on 2 credit cards and am unable to access my ...

8 Days and counting!!! WIND port failed

I have been really patient about the situation, but now it's been 8 days since I tried activating, failed, and sent a PM to @Mary_M , with no response. I have seen people posting on these boards who have tried to activate after me who have received a...

Unlimited Calling

Hello - does unlimted provice wide mean unlimited anytime in the day? Is it restricted to evenings?

Slow port means I'm paying another month to telus

I started the port on the 18th, activating the new account with a new phone number.Yes, before you ask, I have read that article, and no, it didn't help. It still complains that it's 'having trouble' porting.Opened a ticket and got a ticket number pr...

Invalid SIM Error

Trying to activate my SIM, but received the error "Invalid SIM". What can you do to resolve this? The email support forms all require you to be registered...

Porting issue, Registered a week ago, no response.

I have tried porting my Bell number a week ago, apperently the port didn't happen succsesfully. NOBODY has ever replied to my complains yet. I have messages Mod's @Saray_O @Shazia_K @Jeremy_M @Mary_M Do not now when this issue is going to to be resol...

Resolved! Porting Issue Since Nov 20

I tried to transfer my SIM from Fido to Public Mobile on Sunday. However incoming calls to straight to my Fido voice mail, incoming and outgoing text work and outgoing calls work. I have tired to continue using my Fido SIM in the mean time but there ...

Incomplete port, no incoming calls

It's been a week since my porting from Fido to Public Mobile. The porting seems incomplete as I am still unable to receive incoming calls when I insert PM sim card (outgoing calls are fine). Inserting old Fido sim card everything works. This is kin...

Porting number issue - 5 days and no response!

Hello, it seems like the only people getting responses are the ones creating threads. I've messaged every mod and have had no response, I've sent all mods my account number and phone number. Please correct this issue, getting very frustrated at this ...

Odd problem....

On November 15th I tried to set up an account with PM. Card got declined twice and I was prompted to start over completely. Immediately following, my bank app notified me of a charge in the sum of the plan I chose and my PM Sim is active. Currently I...

Need Mods' help with porting- no service from PM for 8 days.

Ported from Speakout pre-paid last Friday. Can make phone calls or send texts...but unable to receive calls/texts... I have sent private messages to mods, no response at all...Opened a ticket as well. Ticket #2007-8586. Please any mod available to h...

Expanding List of Long Distance Countries

I am quite happy with PM, but there are a few things I miss having. Specifically, one would be the list of international countries that I could call to. I know some have commented on using Fongo, Cici, MagicJack, so I've compared those with Public M...

HELP!! 7 DAYS NO RESPONSE - CANNOT receive any phone calls

Hi Mods, I have activated my phone last Saturday, and I cannot received any phone calls. I can call other people and use data. I send 4 PM messages to @Mary_M, and 2 PM messages to @Shazia_K with my old phone account number, and the phone number I ha...

Resolved! Porting did not work... Support Request #5833-4282

Hello, I got some issues with the porting and now I cannot do anything from the web self service as it tells me to contact support when checking my number avaiability. So I submitted a support request on November 16th and I still have the issue with...

Resolved! OnePlus 3, OnePlus 3T and ZTE Axon 7

Hi everyone, Can you tell me if these phones are compatible with the Public Mobile network and sim cards: - OnePlus 3- OnePlus 3T- ZTE Axon 7 Thanks Jobella

Orchard Black Friday iPhone sale 10% off plus additional 60 days warranty

https://www.getorchard.com/search/shop-for-featured-phones/?utm_campaign=website&utm_source=sendgrid.com&utm_medium=email Anyone looking for buying an used iphone, Orchard is partner with PM.Look for unlock or Telus/Koodo lock iphone, they all work w...

Account suspended??

High have registered and played for for 120 dollar plan in november..... just added 20 dollars to travel to USA yesterday and now account says it's suspended, when I'm back in Canada to I have to reactivate it??? Or does it automatically continue and...

Credit card charged but no service, no replies from Mod

It has been over a week since my credit card was charged for "services" but my SIM card has failed to activiate. I pm'ed the mods and there are no replies. Anyone experieincing the same problem and how should i resolve this?

Cannot submit ticket. Says email does not match

Trying to submit a help ticket but each time I press submit, it says that my email does not match. It is the same email tied to my # and PM account so not sure what the issue is. Help would be much appreciated

Resolved! @Mods Number still not ported from Wind (November 17)

Hello, I opened a ticket and sent PMs to @Mary_M, @Shazia_K, @Saray_O but haven't heard back. Can one of the mods please look into my issue? If you need more info, please let me know. Thanks!

Anyone who had the backup/alternate number ported by mistake get their issue resolved yet?

Hi all Has anyone who got their backup/alternate phone number ported instead of the correct number ported get their issue fixed? Got the wrong number ported on Tuesday and need to get it back. Hoping to have a mod take a look at my situation to see i...

Good morning Mods, need help with finishing my port from Rogers please

@Dave_M @Mary_M @Shazia_K Good morning, hope you can help with my port over from Rogers today please? I'll send over any info you need via private message. Thanks!

Can't receive calls or text - been 10 days

Hello, I signed up for Public on Nov 15. I am still unable to recieve calls or text. I had virgin before and when someone calls my number they are still getting the virgin voicemail. I cannot send or receive text messages. Please advise asap if there...

Phone is not working after payment made

Hi! Payment made - message still says account suspended. Please tell me when I can have my service back up and running? It shows that you received the money and that there is no amount due. Thanks

Resolved! New Plan Expired???

My plan has changed from $90 90 days (1GB) to $120 90 days (12GB) yesterday, and received SMS confirmed that payment is through. I just checked into the plan detail, and see this: Pick & Pay This plan includes: -- 12GB Data- Expired- Unlimited Inter...

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