Community

bought a new SIM but SIM card/number not in service

Hi all, I bought a sim card on 25$ plan yesterday. tried isnerting sim in two different unlocked and compatible phones. But it says no service. on calling the number I bought it says number not in service. What could be the problem. tried activating ...

My Plan is Up to Date Can't Call Even Own PM Phone - Long Distance Add-On

Hi All:My account is up to date, but before I was getting no payment error message.Now it is recognizing the payment, I am being given a prompt for long distance add-on to call my own Public Mobile Phone (A/c for which the payment is now recognized)....

data not working on my phone

i have paid extra to get data, and yet its still not working. i hvae tried to chnge the setting as well and yet still not working! whats the solution? Someone please give me answers....thanks

"banned" when using hotspot?

When I tried to visit the forums page while connected though a hotspot (public mobile data) the page said I was banned. I then connected through my own phone's public data and can login fine. Is this normal? Why is this happening? Thx

Calls

I have a plan with pubic mobile and i called some one in the same city as me and it said it was long distinse and they were in the same city as me and it was telling me to buy a addon for my plan and i have 0 mins used so i dont know how its long dis...

Poor or no signal...

I'm in a small town north east of Belleville and have been having a hard time getting a signal this summer. Is there a development in process i.e. mote towers or stronger signal?

No service after moving to the $15plan

Hi, I moved to the $15 plan from a previous plan and I realized this morning I have no service. Basically incoming calls go to voicemail and outcoming calls are not allowed. I tried to access to my personal account to dig a litle bit but I the system...

How do I reach a moderator?

I can't change plans as they do not populate once I select change plan.  Ive tried alternate browsers. COokies.  Nohing.  OR, can I just start a new account with the same Simm? 

Lucky Mobile now has Unlimited data at 128 kbps after using up allotted data - Will PM follow suit?

Just read the news about Lucky mobile providing unlimited data at 128 kbps after alllotted 3g data is used for any plans starting at 25$. I know 128 kbps is super slow but i have used 256 kbps data for sending messages and even calling via whatsapp o...

Not getting LTE speed 1 week after upgrading plan

Hello,I had upgraded to an LTE speed plan on Aug 14, payment was taken and I am still only getting 3G speed.  I had read changes to data speed could take up to 48 hours but it has been 7 days now... Please help, thanks!

Double Payment

Hey I paid my bill on the 16th and you guys took out a second payment yesterday! I need to know how to fix this because now my account is in the negative

Payment just disappeared

So i used my debit visa to pay and it took money from mu bank account but nothing showed up for money on public mobile. My money litterally went nowhere. Please please please

Add on

I do a add on and I still got no data

Password reset

My service got disconnected even though I had auto pay on and now I can't log into self serve either. My password wouldn't work and when I click on "forgot password" they email me a link and I create a new password but that doesn't work either when I...

Help

I bought a $20 and a $40 voucher at shoppers. I did not know public had such aweful customer service. Neither one of the vouchers work and I really don’t want to have wasted my money. These things are non refundable. I was told to wait for 48 hrs, we...

Autopay rewards

I have been with PM for 3 30 day plan cycles now with autopay set up but have not received the $2 off autopay reward yet.Help.

Password issues..

I am trying to reset my password but every time I type a new password in it says * I am using an incorrect password format. What the heck does that mean!? I need to get into my account to top up.... any insight? Thank you! 

Premium Messages

I am not receiving messages from paypal for the verification of account. What do I need to do 

Can't Reset Email

I need a moderator to help me reset my email so I can access my account.I do not receive the emails to reset.@Moderator_Team please help

Build your custom plan gone?

Does anyone know what happened to the build your own plan from on the old website?  Looking for a North American wide talk plan without text or data for my elderly Aunt. Any suggestions? 

response from Moderator Team

I sent a private message to moderator team yesterday, but I didn't get any answer or response. So, I'm wondering how long I should wait for their response. The resolution of the problem is urgent for me because I wanna return to previous phone number...