Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, Last time, when I wanted to port a number and create account at the same time, it had taken more than 10 days for the mods to respond to solve my issue. How is the workload of the mods nowadays? Shall I dare to port a second number, this ti...
Hello mods,Could you help with sorting out my issue with u. S. Data roaming? I did the add in via the website and paid for it. I see the addon on my account and have turned on data roaming on my phone. But after a few hours i still dont have data. Im...
this is second time ive had to do this , although i made a point of remembering what i thought were the answers to my security questions.. so i recently changed my password a couple times , now i cant sign in. when i try to do the forgot password fea...
I got a warning saying that I am almost at my data limit a few days before my cycle finished, and stopped getting data services which is fine. but my cycle started on the 14th again, and to date I still don't have service.
Hello, I had a spectacularly difficult (three-week long) time porting my number in to Public Mobile from Koodo about a year-and-a-half ago. Now, I'm having a potentially as-spectacular time porting out. My number was requested to be ported out to a c...
I have no data currently and for whatever reason I got a text message saying that the autopay date is the 19th even though on my account it says the 18th and I need my data. I've already paid for extra data before this in order to stay connected sinc...
Hi @CS_Agent, While I randomly loginto my account to check usage, and found out there is warning at the top of the screen saying:" My account is suspended". Today is not my renewal day thought, Strange eh.I just tested all my service and all work...
Hi all. This is a weird one. I am an active Public Mobile customer and have been for almost two years. I am using an iPhone 5S and have been using the same phone (unlocked from Rogers) the entire time I have been a PM customer. My SIM card is the sam...
Hi Guys, My account is suspended after the money was taken.... below is what shows up on my portal: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not rec...
Hello @CS_AgentIf someone can please look into this odd account issue asap it would be appreciated One of my accounts is acting weirdPhone calls work, but data does not (I posted in the other thread ever since our data use dissapeared last month on 2...
Hi, So I've gone through the steps here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3 I also did a search in the community but I'm still not having any luck. The only thing I see on my...
Hi ,I'm getting the following message in my account: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and serv...
I have autopay setup to pay yesterday, but this morning I logged into self serve and found that autopay did not function and my account is now suspended, there was no record of autopay paying for me (no pending charges on my credit card). I went ahea...
Is any body having troubles with selfserve or having troubles with trying to get my account to load cause I'm having troubles it keep saying this page don't work selfserve.public mobile.ca didn't send data err_empty_response.
I have an account with PM and last week was in US with US roaming add on. All worked well. Returned to Ontario on weekend and today when my 10 day US roaming expired my text receiving stopped working. Data works. Calls in and out work. Text out works...
Hi manager, pls help me for the following issue, i cannot log in to my selfserve acct to change and add on the serviceACCT: 10000000******name: KATY *** pls help me to set up the acct login so i can modify and top up the acct tks.
The lucky 6 that got to participate in the discussion session with Public Mobile, could you please share whatever information you think might be useful to the community at large? I tried to sign up today but missed out.
We set up an account for my mom with autopay. Can we select which account the money comes from? Thanks
Hi mods, I helped a friend come to PM last night the process failed at the last step. Phone was not working yesterday but is today. I can not logical the account and when I try password recovery I get unknown email.I sent a long private message last ...
i cannot make the payment now. MOD please contact me
Hey all, as many of you may recall, I have a vision impairment, and as a result my phone's screen readability in the sunlight is less than poor. I need to find shade, cover the phone, and squint to make out anything if I'm outside. My current phone ...
My wife has been in the Philippines for the last 3 months taking care of her father who is ill. I just got a notification that the account has been deleted. I was unaware that it would be terminated had I known it would have made a payment to keep th...
Hi guys, I was wondering if anyone knows anything about the IMEI that is tied to our PM accounts. A bit of background, I had my iPhone 6 ported from Koodo to PM, and that phone's IMEI is linked to my account I presume, through the port request. Fast ...
I recently changed my plan after my plan expired and I have payed my new balance, however my service has not been reactivaed despite My Account showing that it has.Searching the community, looks like there are a few people with the same problem but I...
Recently transferred my phone over to public mobile from Wind. It's only been about 2 weeks since I've transferred and I've experienced problems sending texts. At first it worked fine. But that was only for a day or two. My data works, and I am able ...
Hi PM so I miss you guys want to come back to PM now that I have an unlocked phone. Have SIM email for the account was ki*****@hotmail.com can't login to this account anymore.
Hey there, I wanted to switch from a 90 day to a 30 day plan. My account tried and failed an autopay today, so I made a payment to cover what the price of the new plan would be, but on the plan change page, my options are "top up to reactivate plan",...
This is my third tine renewing my plan with autopay but my credit card expired so I replaced it with my new card but this message with pops up everytimeUnable to Process TransactionSorry, we are unable to verify your credit card information, so this ...
I purchased a 1GB add-on last week when i had around 150 MB of data left on my usage. My credit card has been charged, however, I seem to be out of data on my phone. I've submitted a ticket but 48 hours is way to long to wait for a reply. So how ca...
Hi, My cell phone suddenly lost the PM service. However, I log into my account, everything looks fine. Can anybody help me? I really need my phone service back! Thanks, Eric
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