Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have recently ported my number over to Koodo and now my Public Mobile Self Serve account is now gone. I had over $130 in bill credits that I pre-paid by buying vouchers at shoppers drug mart. Now it's compeltely gone and I can't log in. I'm extreme...
I payed my bill but its saying i have no active plan the money is gone and i dont knw what to do I use my phone for my clients to contact me and they cant due to my phone not being active help please i tried contacting them so many times
Hi I received a text msg saying if i switch to koodo can get $35 for 5GB plus $180 bill credit. When i tried to order online, it doesnt work, it said the validation code (my phone number) already redeemed. Even the store has same issue. I called koo...
My wife's account accidentally got ported by a Freedom rep, which the rep cancelled, but still resulted in my wife losing her phone nr and account. Need that reversed asap @Moderator_Team Thanks in advance. I can PM my details to locate the account
Help please my phone say so locked enter code.
Hello everyone, After last Friday's tornadoes near Ottawa, my phone gets its SIM blocked every so often. If I reboot the phone, it starts working again. So I guess it really isn't blocked?? My account is up-to-date, not behind. Any ideas? Anyone...
Out of the blue my phone will just say searching which means no calls and no texts no data. What ive already tired. Reset Network SetttingsUpdate PhoneBought a new sim card phone works fine on wifi and everything this else is sound strictly the carr...
I suspended my account a couple weeks ago due to a stolen phone and just got a new phone and Sim and switched my number over and just paid my balance with a voucher and now it's saying that I still owe when I don't it was only suspended for 2 weeks?
Hi I just topped up my account and charged the full payment of 120$ with another 120$ to come out oct 18. Can someone please adjust the top up amount?
I’m locked out of my account!!!!! have been messaging moderators.. no one will get back to me there is no number to call. I’m ready to just switch providers I can’t get any help. I love public mobile, but I’m really getting frustrated. Or do I have t...
Hey mods! I recently transferred to Koodo mobile using the JOINKOODOAUGDATA promo. Koodo however, made an error and my activated SIM card did not arrive until after my Public Mobile plan expired. I now have the Koodo SIM and have activated my account...
Interesting Virgin tried to get me back yesterday with an offer of $100 off my phone plus unlimited province talk and text plus 4 gb for $45 or 5 gb for $55, I kept having to tell him I wasn't with Koodo but Public and my plan won't go up after a yea...
Is Sri Lanka considered part of India with respect to the internation LD add-on? Quote from Knowledge BaseInternational minutes are supported for calls to the following countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South...
I got a switching to Koodo message and it appears really attractive to me. Currently I am on $120 90 days PM plan. I just prepaid $120 like one month ago, which means I still have 2-month usage left. What happened if I switch to Koodo now? Will I los...
I activated SIM yesterday morning. still could not receive any incoming calls and messages. Could you help me? thanks
Ok so I bought the 8gb data plan for 50. I have used all 8 GB. I want to add more data on by paying again to renew I live way in the Bush and need my data to game with how can it work as it takes me in circles
I'm all for promotional offers when they're clearly marked as such, but some of the stuff coming from Koodo is downright deceptive. I've referred a handful of people to Public now, and helped all of them get their accounts set up. Two of them have re...
Just tried making a phone call and I can't. My 120 day 12GB, Unlimited Prov calling plan doesn't expire until October 15th. The only thing that has changed is I had started the port to Koodo offer yesterday, but never completed the process. Can someo...
I would like to stop my account from renewing for 2 months. Last month I removed auto renew but the account still renewed. Is it because I have funds in the account that I must renew every month until my balance is depleted? Thanks
I would like to use plan 10CAD/30days. Why charge 49CAD + 10CAD? HELP ME PLS??? Hi Mods,Can you help me pls?I would like to use plan 10CAD/30days in this time.But I dont know why PublicMobile charge me so much??? (49CAD+10CAD)Thank you very much for...
For the first time since I've been with PM (Aug 2016)... I've used up my data before my renewal date. I am currently on a 90 day 3GB LTE plan for $111. It breaks down to $37 every 30 days, not including any rewards or taxes. The renewal date is Octob...
I recently switch to Public Mobile and I accidentally chose the 1GB plan instead of the 500MB that I originally wanted. I chose the change plan now option, which I didn't know would cause me being charged twice. I just started and I already paid twi...
I have 500MB, and wonder what happens if I use more than this monthly limit? Will I be charged extra or data stop working?
My mom registered the account and didn’t tell me the answer to the security question, we tried a few since she forgot and now I’m blocked out. I need to pay by tomorrow, what do I do??
Hi dear， I activated my public mobile service for almost a month already, but when I tried to cancel my freedom service, they said I need to provide public mobile a certain number to keep my number . My friend transferred from wind before but they di...
Activated a new PM account on the $10 50min/50sms plan. This plan has no data included and without domestic data add-on. Would data work in the US with US Roaming data/bundle without adding domestic/canadian data add-on?
Currently, there are no plan details on the overview page and clicking the "change plan" button doesn't show anything for the current plan and there are no options for new plan. When going to the current plan details page (same with going to "plan an...
Hi,my retailer registered me with a spelling mistake in my email adresse. Unfortunately I cant login into my account now to renew my plan. What should I do now?
Incoming calls are going directly to voice of my old carrier. I transferred to public mobile 5 days ago. It was working when I first switched.What do I do?
Good afternoon, Just thought I would ask before I did the port over and lost out on $100. I am moving to Koodo for the 8GB/month and had to renew the contract on the 25th for PM. I would like to know if any type of credits or reimbursments can be ap...
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