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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! portal

hi moderator. im trying to replace my old number and get a new one. but also can you help me portal my old number to another carrier coz i want keep that still.thanks

Resolved! What happens when I stop the service for 2 months and there are credits?

Hi. For my friend, she will active a new PM account today (for promotion) for 30-day. She will be charged for the first 3-month but there will be credits for this weekend's promotion and referral. She will be out of town for 2 months after the 30-day...

Number change to Koodo

I’m switching to Koodo but I’m wondering how my number is going to be transferred?

can i add more data to my current 3 month period if I'm out?

Issues with porting the number to Public Mobile

How long the customers have to wait for the mods to respond to PM?I have been waiting since yesterday.

Resolved! No data service

i bought a public mobile sim few weeks ago on sep 5, all was perfect, i run out of data 1 week ago, so i purchased a voucher to get more data but so far i dont have any data ...i used 4.5gb before 30 days.. do i have to wait until oct 5 to get it or...

Resolved! Voucher Not Working

Hello, I bought a voucher for 40$ from walmart last month. The guy there told me It expires after 3 month. Now I am trying to use it and its invalid. Any one know anything about this, please reply?! I am freaking out right here! Thanks

Lost refer a friend reward

HiMy account and my wives were set to autopay, however, it did not work and we lost service. I manually payed to start the account and the autopay reward is still there. The referral rewards are gone though. Is there a way to get these back?

Resolved! number

how do I change my phone number

Cannot make local calls. Get message saying I don’t have long distance plan

Does the Geotel Note (China phone) smartphone work with PM?

I have a Geotel Note smartphone that I have been using with Rogers without issue and I just got a PM sim and activated a $30 talk, text and data plan but I cant get any service. Does this phone work with PM?

Problems creating self-serve account

Hi, Hi all - I sent the following message to the mods on Thursday, with no response yet. Anyone here have any suggestions: I've recently signed my daughter up for a Public Mobile account (50 minutes/50 texts). I wanted to sign her up for a PM self-...

Porting from Petro Canada Mobility

Can't port my number. Just signed up and we used wrong password number from my old provider. I have an account setup.

Voucher

This is the second 100$ voucher we have purchased and when we attempt to enter the voucher number it is telling me is is invalid... this was the same issue as last time. I wondering if there are ongoing issues when attempting to add phone time with t...

Resolved! $10/1$ a month referral with flash sale?

Hey everyone,I was wondering about the latest flash deal... Does anyone know if the $10 to the customer and $1 a month for the referrer is still valid with the first month off service? Sorry if this has been posted already and thanks.

Buying a phone

I need to buy a phone. How do j know if it will be compatible if I don't already have it to check the code on it? I know the model number of the phone, but that's it.

Resolved! Changed from 30 to 90 day plan

Hello!I have been with public mobile for a month and love it. I signed up for a single month for $47 to test it. I loved it. Today the 30 days ended and I went to my account and went through the motions of changing my plan for a 90 day (unlimited Nat...

Several PM's to mod, my account is still in limbo due to failed port

It's been several weeks now my port is still hung and I can't make calls from my phone. I left repeated private messages with the moderators and I have not gotten this issue resolved yet. I admit I am getting frustrated. It looks like the only way to...

OVERCHARGED

I was told when I signed up that my monthly bill would be $ 10.00 plus taxes = $11.20. I just realized that Mobil has been charging my credit card more than what I signed up for. Since June My credit card has been overcharge. The master card credi...

Buying a phone

Where do you suģest buying a reasonably priced unlocked phone ? Thanks.

Unsolicited Referral Offers PSA

This post isn't meant to scare anyone from not using referrals but I just want to make people aware what happens when you use a referral. So I have had a few members reach out to me about how they received unsolicited referral offers and if they woul...

Auto pay?

I am signed up on auto pay but not really sure how that works now as I thought it would automatically charge my card every 30 days which should of been today but instead my accountexpiredandit said I needed to top my account ?

LG K4

PLEASE HELP! I want to smash this phone. How do I get it to recognize words?

Dialing Long Distance

Was just playing with this over on Koodo and no idea why it is what it isJust curious for any members feedback on Public (want to see if this is a Telus limitation or something) From my experiance, you normaly are supposed to dial +country code then ...

Resolved! Did I just get scammed?

I was asking about activating my account, and while doing it someone pm'ed me with kind introduction to refer his number when activating. I entered his number as a referral, but in my rewards section, I do not see the $10 credit given to the new cust...

Why can't I send or recieve picture messages??

I have only been with PM for 5 days but since day 1 I have not been able to send or receive picture messages. I have checked my plan and it's all included but eveytime I try to send it says not delivered. My grandaughter said she has been sendign me ...

Resolved! URGENT ACTIVATION FAILURE

Hi, I was activating a new sim and porting a number from TELUS.I got an error message: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We a...

Resolved! No help from Moderators after repeated messages

I have trying to get help for my data plan which has mysteriously stopped working. I have sent several messages to the Moderator team but no one has responded to help. I am stuck with no data and there is no way to get help from Public Mobile as ther...

Not yet received SIM card in the mail

Hi there,I submitted order 146276 on September 5th and have not yet received my SIM card in the mail. Please let me know if you can help.

Resolved! Activating a new account

Hi all,Im looking to activate a new account for my son with just data. Is it possible to set up a reccurring data plan or a pay as you go data "add on". Or do I have to sign up for a voice and text plan as well? Thanks in Advance

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Important Update: eSIM QR Code Now Included in Activation Summary Emails