Help? plan didn't renew

[Shawn82]

Yesterday I changed my 2 plans...One renewed properly and the other didn't...Say when I look at make a payment it says I have $12 available and it says I don't owe anything but it sayd my plan id expire and my phone is not working...

Both plans are on auto pay and I have comfirmed that the credit card is the same on both accounts...I don't understand why one would renew but one wouldn't...Can someone help me with this problem? 

Thanks...

[Shawn82]

Great! Will send a private message 🙂

Thank you

[Mary_M · Accepted solution]

Good morning @Shawn82,

Thanks for reaching out to us !

As @will13am mentioned, you'll need to send us a private message. This is definitely something we can help you out with, no worries 🙂

Regards,

Mary

[will13am]

You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...