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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Referral's account

Hello,Appreciated for help with a question:Friend activates account; I want to be the one who pays for that (I have outstanding frozen surplus funds sitting on account).How I can do it otherwise than by Credit Card? Any linking tools or similar?

Does any gas station sell the voucher?

Does any gas station sell the voucher?The public mobile website doesnt show the correct store when i put in the postal code.

Plan Selection Issues

Hey folks,I just signed up and I'm almost certain I selected a 30 day plan with province wide talk, global text, and 3 gigabytes of 4G LTE data (as well as a referal for 1 free gigabyte of data) coming to a total cost of $52 plus tax. After reviewing...

Resolved! Cannot Re-activate my Plan/Account - Plan Expired

I currently have no phone service and when logging in to my account see a couple things:1. Reactivate Current Plan button- I have gone ahead and click this. I had an amount due of $114. Originally it was not accepting my Credit Card, but I have since...

Resolved! Clarification about taxes

HiI live in BC and am under the $120 90-day 6GB plan (autopay).I see that I am charged $127.68 every three months.Is that right? I see posts that say the $120 should includes taxes. Thanks

How do I reactivate an old SIM card on an old phone?

I've lost my phone & want to start using my old phone while figure out what I'm going to do ( or see if someone found it).I'm not able to reactivate my old SIM card. It says it's a previously used SIM card. Why should this be an issue?

Resolved! I have no service

iPhone 8. I just registered with Public Mobile. I subscribed for a 90 day plan auto renewal. My iPhone show "No Service". What do I have to do?

autopay not working service cut off

Hi all sent a message to the mods but they dont seem to be responding (hasn't been super long yet). Would like to get service restored asap. Anyways my autopay didn't work, account has been suspended and have no services at all. Can anybody advise o...

Porting number out but keeping service

Hi, I'd like to let my number out but keep the pm service I have and get a new number. Is this possible?

Re: Not getting any data

I’m not getting any data and tried all. Please help!

Can I cancel and refund my plan?

I have $120/90 days plan.I paid for it a month ago, but now I should go back my country, So I wanna cancle my account. And I wonder if I cancel plan, how do I refund it.Anybody who know about this, please tell me.

Problems with my plan

Hello, I am having problems with my plan. My 3G internet stopped working suddenly. At first, I thought it was because I exceeded my data limit (1gb) but then I realized my text messages are not working either (I get a message from 611 saying that ...

Resolved! Reactivation Issue for iphone 4

I had to update my credit card number for the auto pay to work. In waiting for the new card, I didn't update it in time and my plan was deactivated. I updated the information and tried to reactivate, but my phone still isn't working. It says the paym...

Accessing My Account

I am unable to access "my account I registered several years ago and I do not have the same email address. When I try to re-register it states that I am already registered, but I cannot reset my password to gain access as it does not recognise my ne...

Autopay not rolling over

I was expecting Autopay to make a payment on my credit card this moring, however, I received a message saying it was not accepted. Can anyone help here?

Resolved! Rewards not accounted for in last payment!

Hi therejust wondered why my rewards in last payment didnt account for.My total was 90 and 88 was credited but my rewards for three months always mount 15 after every 3 months. What could be the reason and any solution? looking for your feedback

Getting charged higher amount than my plan?

My plan is supposed to be $120 minus whatever the auto-pay rewards are on my account ($6),but for the last cycle, I was charged $170. Can a mod who can access my account look into this for me?

Unable to Reset Password - Account locked

Hello PM community,I forgot the password to my PM-linked email account to view my bill and account settings.I tried resetting the password, but waited a little while before clicking the reset password link (busy at work). The after clicking the link ...

Lost phone with outgiing calls. Can I find out more about the call a?

I've lost my phone unfortunately. I was hoping it would be turned in because I lost it at my work ( a secure facility), but no luck.So today I have suspended my services & checked the activity. Turns out, someone has been using it! Several texts and ...

Locked out of my account

Tried my password a few times and got locked out of my account. How do I get back in?

Free phone unlocks available now

If anyone has a locked phone (Koodo or Telus) PM is now offering to unlock them for free. You just have to send a message to the Mods and includeIEME ( * # 0 6 # )PM phone # and PM account # would help as well

Expired plan error

Hi, i have few questions regarding my account. My account balance prior to payment date was $15. However, once i logged into my account, there was a message saying my plan had been expired even though i was on auto pay and to make a payment. I made a...

Chose wrong plan, how to change without being double charged?

I chose the wrong plan, I accidentally chose the 3gbs/90 days instead of the 9gbs/90 days plan I wanted. Is there anyway I can change the plan right now to the one I originally wanted? Would prefer not to wait 90 days to switch or pay $30 per gig of ...

Lest We Forget

A thank you to all that have served and are still serving today for the freedoms we enjoy!! For those that gave the ultimate sacrifice for our freedom I could ...never thank you or your families enough. I will continue to honour you and to remind and...

Resolved! No data on US Roam bundle

Purchased a US roam bundle (call/text/250Mb data) for my wife's account last night. She is in the US this weekend and just told me she is getting text but no data. Any advice?

Unable to make calls late this morning

This morning, two phones here didn't work. When trying to dial, one had a message that the plan did not include voice minutes, while the other said that all lines were busy. Then after a few minutes, outgoing calls started working again.

Resolved! Credit Card won't authorize

Would prefer to be able to speak directly to someone about this, but here goes:AutoPay tried to charge my card but it wasn't authorizedSo I manually tried to pay, didnt workCalled me CC, they had me authorize the transactions (Including another, less...

Resolved! Question about new data plans

Hi everyone, Around two years ago I got the 90$ for 90 day plan with 1GB of data, which ends up something like 300 MB per month. Recently, I saw that I could change my plan to the same 90$ for 90 day with everything appearing to be the same but I wou...

activation of phone

My phone was deactivated because I was on vacation and forgot to pay it.I now paid my balance and my phone is still not activated, when will it be working again?(I paid my bill 5 days ago)

Password Reset issues

I can't remember my password t my self serve, and every time I go to "Reset Password" the email doesn't send to me fast enough and it expires before I can reset my password.I need to log in befre monday so I can update my credit card information befo...