Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, My account password isn't working tried resetting but when you click the link says timelimit expired? Now it has locked my account can a mod please assist.
So...I registered my sim card today and selected my plan (unlimited provincewide talk, unlimited international text and 3+3 Gigs of day for 90 days) I set up pre-payment, and the bill was to be $126 +HST totalling $142.38 for which my credit card wa...
hey all I know many of us are a little shocked at the new plan changes. but what is the real difference? Jeremy stated images might not be a clear or something similar. will youtube work how is web browsing affectedemailing should be finewhere will...
@CS_Agent Please help!I believed I had activated my phone with Public Mobile yesterday morning. But my phone still seems to be operating in wifi-only situations. It will not make phone calls or send SMS, data will not work, etc.Also, when I try to si...
Wow!! This morning I logged into the community site and everything was fine and now when I just logged in, it looks like the PM world has drastically changed in a few hours with new 3G plans and new pricing!!! I am still confused about what does it ...
I have an issue with my data, I am not able to use it. At first I thought I must have run out (my 90 day plan renews in about a week) so I bought the 1gb add on. I did the two steps, by adding the money from my visa and then purchasing the data again...
My plan expired yesterday and my plan is suspended. I had to make a $16 payment which went through, now my amount due is $0, but account is still suspended. Any ideas why it's not working?
Looks like the talk and text plan is a great deal anyone who jumped on the $25/month might want to future date their plan. not sure if this is an error but if you can get it...
I noticed in this posting https://productioncommunity.publicmobile.ca/t5/Announcements/We-ve-Expanded-Our-Offerings-Introducing-3G-Speed-BONUS-Data/m-p/169161 that it's stated "Plans with 3G data may reach download speeds of up to 2.5 Mbps, with the ...
I signed up for a 90-day plan with 4 gigs of data which was supposed to be $73. I paid the $73 and figured I wouldn't have to do anything for 90 days. I also signed up for autopay at the time.After 1 month my account was suspended due to insufficient...
I just lost receiption on my phone. Like 5 minutes ago.Anyone? I just activated my fm plan like a week ago so everything's fine until just now. issue has been resolved. thank you for all those that contributed.
How to reset password to my account when I forget the answer to the security question? I dont' know how to contact a moderator to get help. According to the hinds provided by the community, I should private-message to one of the moderators, however, ...
I will be travelling to the US for 30 Days.If I buy 3 US Roaming packages at the same time, do they run consecutively or concurrently?Thanks,Dave
When I signed up they never told me if it was 3G or 4G LTEBut now they are saying they have both plans and the price for 4G LTE is more then when I signed up... but I have 4G LTE ?Why would they price 4G higher then when I signed up. Win for me I gue...
Hi,I would like to use PM SIM card to connect an embedded/industrial board to the web.The board is going to run a webserver and connect to internet only through PM network. Is it possible to access the webserver running on my board knowing the public...
I can't see this as a good step. Not that it was useful from start , but me and a lot of members were suggesting this plan for people to start with PM, and test their services before deciding most of the time that they like it. Now the cheapest plan ...
Hello all! This is now happened thrice since the last week so something weird is going on for sure. I am getting calls from random people telling me that they got a call from my number but I haven't ever called them. Has anyone run into this before a...
Paid for 200 min US Canada add on but it doesn't show up in my Add Ons list, and I can't place any long distance calls.The 8$ transaction shows up on my account.What to do please?ThanksMarina
Just saw the new marketing slogan on the main webpage & had a chuckle as PM also notes their irony of no call centre and (I'm assuming here...how that helps keep prices down). I made a comment/ reply in a thread about PM & that new customers should b...
When I put in my Priv imei it doesn't work. Any suggestions?Thanks
Hi, I have auto pay set up and my credit card was charged for the next renewal yesterday. But today the account states that payment not made and account is suspended although transaction history says payment made. I even topped up my account by anoth...
I reactivated my account 2 days ago. Text and calls work, but I'm not getting any data. I've tried all the troubleshooting steps, nothing helped. I've already PM'd a mod without a reply yet. If a mod reads this, please send me a PM. I'd really like t...
I was wondering if someone chooses a 90 day plan initially when the account is opened if it can be changed at all. For example, I signed up when a promo was going on so I have the following plan:90 days12GB DataProvincial CallingGlobal Texting$120/9...
Hey all, I need to sign up someone today for the talk and text plan. but realised i do not have any spare sims, (used teh last one yeterday. If you could email me the sim number, I will pay cost of new card or have one shipped to you. Private messag...
So it looks like there is new data plans and new pricing. 3G data and bonus data plan and then LTE Plans. Check out this thread https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Price-Difference-from-advertised-to-real-plan/m-p/169014 wh...
I used the "Create Your Plan" under the Plans tab, and selected a 90 Days plan with Province Wide calling, Global TExt and 3GB data at 4G (the icon does say 4G LTE). The advertised price was $111. Advertised Price So I decided to sign up. I ordered a...
Hi,I'm new to Public Mobile, just wondering if this company has a mobile app? Would be nice to have.
Hi, there. I disabled the autopay on the 90 days plan and chanegd my plan to 30 days one (unlimited Canada-wide calls, unlimited text and 1 GB data) and made a payment of 47 CAD. I did that a few days ago while abroad. Now, when I came back to Canada...
Hi,I have Talk and Text plan without Data option and after porting my no on Public mobile I could not send picture message.I heard, I need to enable Data option before sending picture message but I am not sure after enabling Data option I have to pay...
It's now been over 24hours since I manually changed my plan and paid for it. Since yesterday, I have replied to topics, sent private messages to moderators, emailed, and DM tweeted and I have had no responses at all. My plan was due to be renewed yes...
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