Problems with my plan

[josemon]

Hello,   I am having problems with my plan.  My 3G internet stopped working suddenly. At first, I thought it was because I exceeded my data limit (1gb) but then I realized my text messages are not working either (I get a message from 611 saying that my plan doesn't include text message, but it does). I tried to log into my self-serve account but my password is not working. When I try to reset my password, I get the following message: "ForgotPassword/OldPasswordNotValidContactAdmin ". I have an Iphone 5.

@CS_Agent

[Taekgun]

@josemon

The password reset function has not been working correctly for some time.  You will need to message the moderators using this link: @CS_Agent, providing your name, account number and an explanation of what happened and the will be able to resit your password.

I would also ask them at the same time to look at your account to see why you don't have service, if your auto-pay failed to renew or what other explanation there could be.  There have been auto-pay issues as well of recent.

EDIT: beat to it by two others.

[will13am]

To speed up the resolution process, please send a private message to the moderator team. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[NDesai]

@josemon You will need to send a private message to the Moderator_Team with your account details and email address. They will get back to you shortly.