Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! in middle of call, dropped call now says Unregistered sim

I was in the middle of a call and then dropped call happened, then phone said 'no network available', then 'telus', then now 'unregistered sim'!Wtf is going on?!

is the internet with public mobile out of order

is thre an internet problem with public mobile

how do i change my display name?

i need to know how do i change display name?

Resolved! I will be travelling U.S.A. shortly for a few days and how can I buy Roaming Facility for this few

I will be travelling U.S.A. shortly for a few days and how can I buy a Roaming Facility add on for this few days ? Any suggestion? Thanks in advance.

Is Public Mobile following the path of Solo Mobile?

A few years ago, Solo Mobile, a sub brand of Bell, kept their present clients and stopped taking new ones. PM has announced the so called beta period almost for four months without any clarity to public.PM offers talks+text+1G data for $50, while Koo...

Lost phone

Hi everyone, I lost my phone this morning. I've already temporarely suspended the service, but how can I verify the latest activities? Is there a place where I can go buy a new PM compatible Phone? Thanks!

I need help to change my plan from text to unlimited talk. my number is 4389385232 please help

hii need help to change my plan and activate my sim card

what phone do you recommend

So I lost My Phone in April. And I am using this as an opportunity to get a new phone .Ilost the Samsung Galaxy 111gs I think the last one they sold at the PM stores for 80 bucks or so. Its worthless now 20$ maybe. So what phone new or used for 150 a...

How I can restaurate my account?

How I can restaurate my Public Mobil account if I forgot my password and security question?

GLITCH

To PM Team Members:My next plan payment date is May 3; however, the service status in my online account says expired. Though it says expired, I am able to use my phone to call *611 and a long-distance number. *611 does not state that my service has e...

would a Yezz Billy 4.7 work on public mobile I don't have the IMEI

would a Yezz Billy 4.7 work on public mobile I don't have the IMEIplease a yes or no

Resolved! Wifi at Tim Hortons

I amy trying to use WIFI and it asks for my password,which one do i need,the password i use with phone account or my email account,cant seem to login

Hello there,my account is locked and i get a message saying "please contact Public for Help"..

Hello there,my account is locked and i get a message saying "please contact Public for Help"..what is the number I can call?

telephone number for Public Mobile?

What is the telephone number for Public Mobile.

unlockin public phone

I have a moto g how can I unlock it

Resolved! is anyone there? my cell says emergency calls only. how do i undo this?

my screen says emergency calls only. i can't call out. how do i undo this?

why won't the system accept visa debit?

TRYING TO MAKE A PAYMENT USING VISA DEBIT. KEEPS SAYING WE ARE UNABLE TO VARIFYYOUR CARD AT THIS TIME. CALLED THE BANK AND NOTHING IS WRONG WITH MY ACCOUNT.

MY MINI-GUIDES for NEW-COMERS & RETURNEES TO Public Mobile

I have compiled a list of Things-to-do for ppl who are joining Public Mobile for the First Time, or Returnees who may have forgotten the ropes of things. When First Creating an ACCOUNT, Tippers BEFORE YOU PURCHASE HANDSET, READ THIS HANDSET WARRANTY ...

Why the account history is mess

I have not bought data service and I just try to buy a data add-ons, but I　found data usage in my account history, why? everyday I use wifi, so wifi data is recorded as data service? if I buy 200M plan, how does it caculate the data? including my wi...

Want to register for autopay

I want to register for autopay but I also want to make use of the existing balance in my account completely before I register for auto pay. Can someone tell me how to use the existing amount for the next payment along with the auto pay. My current b...

I have had no service for 4-5 days. My number is 6*********. My account isn't due until May 12.

"mobile network not available" is the only message I get. Are you suggesting I get a new phone company?

What type of sim card would i have in my htc legend for public mobile $25/month plan??

Can anyone enlighten me as to what type of sim card I would have in my HTC Legend phone for public mobile $25/month plan

I need a new phone

I need to buy a new phone but want to continue using my existing plan. I was told today by one of Public Mobile reps that I just have to purchase a new unlocked phone and insert the existing sim card in it. I went shopping for a phone, and apparent...

Now that the system has been updated, will my phone now work in the USA?

Resolved! Rogers and Fido Pay as U go/Prepaid discovery

Hi. I discovered that Rogers and Fido Prepaid both have the options that mirror a Postpaid plan, with the exception of Roaming pkges and sharing data like family sharing

Resolved! Can I receive a Sim card so I can also become a beta tester?

Is it possible for me to recieve a sim card so I can also become a beta tester?

My new sim card no working

Ringtone extension before Voicemail kicks in Set-up Guide

On most Droids, and most carriers:1. Dial *#61# and click Send. You will see your VM access number and the current ring delay time.2. Write down the phone number displayed (including +1).3. Dial **61*+1xxxyyyzzzz*11*30# and hit Send. +1xxxyyyzzzz is ...

APN Settings Guide for Set-up

Here's the APN( Access Point Name) Set-up for ppl to use when setting up the first time, or when they replace their handsets, and also for tethering purposes

They sent the wrong sim card now what?

I finally got the BETA invite and order what they called a triple punch sim card. But when I got it, it was a regular size sim card. I called customer service a all they can say is to have my sim card cut. My BETA invite is No longer valid and they d...