[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Mod team haven't responded in a month
I've been having an issue with dialing calls ever since I switched over to Public Mobile in September. I made a forum post and sent a message to the mod team a month ago, but have yet to hear back. Is this normal and have you guys experienced this? S...
Tried upgrading my plan to LTE!
So I just had my account debited for the 90 day autopay, a couple of days ago. There was no payment due again until January. I decided tonight that I wanted to change my plan to have LTE instead of 3G. The selfserve area of the site made it look very...
data not working
i have a plan with 500MB data on iphone 6s, and i am not able to use my data. usage is 0MB.what can i do to use my data?
Activating Ontario number in Manitoba
I have moved to Winnipeg from Toronto and would like to switch to Public Mobile keeping the same Ontario number. Can I go to any Walmart or London Drugs location and transfer and activate Ontario plan? Also, will I be able to take advantage of activa...
Resolved! Re: Loyalty reward applied after 1 year and 3 months
Hi there, My plan: $120 per 90 daysStarting time: November 2016Loyalty reward: $3 Loyalty reward should be $6 if I undertand the rule correctly and $9 after January 2019 It doesn't appear I have a legacy plan. Am I missing something? Thanks in advan...
fixing the auto payment mess PM seems to have created
ok first make sure you do a manual payment and activate your plan (most have done this only to find themselves unable to use there phones) next go to report your phone lost or stolen deactivate your account wait a few minutes the report your phone fo...
payment trouble
I have paid for my plan using credit card. it is showing up the balance but my phone not yet activated
Resolved! Account says active
my account says active all payments went through correctly. Can not use my phone in anyway
Resolved! i accidently submitted add-on purchase twice ($20 package), how do i remove one of the payment?
Can someone help me? i couldn't find custom support contact info anywhere...
Set up for auto payment and PM did not take it, so they cut off my phone! :(
I am pretty mad. I have autopsy set up, and public mobile gave me my $2.00 reward for having it set as such. There is funds in my bank account, but they didn't take the payment, and now, I have no phone, no text, and no data. I am rather pissed about...
Resolved! Porting a number from PC Mobile.
Hi!Looking to port my number from PC mobile. Can anyone help me?Andrea
Resolved! New subscribers
I just subscribed for the $40.00 a month package and just received a text that a payment of $358.00 was applied to my credit card! What’s that about?
Us roaming add-on not working
Hi I added a US roaming add-on to my plan since I am visiting the US for a day. However, any US numbers I have been trying to call didn't get through. Since it seems like the plan was a fail, I'd like to see if I can cancel it and get a refund. Just ...
How to start plan early
Hi,How can I re-start my plan early? I've run out of data just a few days before my new period starts. Thanks
Store activation
I'm wondering about all the places that one can buy a SIM.I know the stores:WalmartLondon DrugsWow MobileK MobileThe Mobile Shopsome Koodo outlets The question is: can they ALL do activations?If not all, then which ones? Thanks
Resolved! My plan is $45 6gig unltd canada wide/texting
My question is that my capital one card notified me saying $46.33 though it should only be $45 minus rewards..? thanks in advance VDubbin.
Resolved! In need of puk number
In need of puk number @CS_Agent
In need of puk number
In need of puk number @CS_Agent
In need of puk number
@CS_Agent
Assured free credits - missing
I bought public mobile SIM cards along with a one month plan from WALLMART , halifax. I paid 40$ . They told me you will get free credits. But I already paid the next month due bill amount yesterday and no credits in my account till now.please look ...
Resolved! Any restrictions on add-ons with the $10 for 30 days base plan?
If I get the $10/50min/50text plan, can I get an In-Canada Data Add-On and an In Canada Long Distance Add-on? The small print for the Long Distance Add-On says "talk option required". Does this base plan qualify or do they mean UNLIMITED talk? My usa...
Resolved! Referral reward not showing yet, normal?
Hey, refered a freind about 2 weeks ago and she likes you so far. She used my number as a referal and I did get the $1 reward showing but not the the $10 credit yet. Is this normal?
Resolved! A question for my friend: what if the talk minutes is used up in the package?
My friend has a $10 for 50 minutes/30 days package. Her question is if she uses up all the 50 minutes before the end of the 30 days, can she still make phone calls? If so, how will she be charged? Thank you.
Resolved! No data left on my plan and I have 4 days left
Hi, when I login to my account I don't why it doesnt show me how much data I have left. I also dont have data on my phone at the moment as I still have 4 days left. Does anyone know who I can contact for help?
Problem transferring number over from Fido
I started my Public Mobile plan 4 days ago and transferred my number from my existing Fido account. When attempting to transfer the number over, the error page "Oh no! It looks like something went wrong, but don’t panic." appears. I have been unable ...
Talk is not included in your plan?
Can anyone explain to me what happens now with my phone plan? I've got a 4.5GB plan, the due date is OCT 20 and autopay is applied. So my phone must work until OCT 20 as well. But since 18.00 PM today, when I've tried, make a call I always hear "talk...
Phone "permanently locked" after entering incorrect SIM code
Hello, I've sent this question to the MODS 5 hours ago and haven't heard anything back yet... so thought I'd post here too. I'm new, so my apologies if I'm going about getting help the wrong way!Here's my question:Last night I created a new PublicMo...
Authorization Code Recieved
Hello there I paid for a SIM Card October 10th, I got an authorization code via SMS. I got billed, but I never recieved a SIM Card.What is the authorization code for? Regards Bill
Account Setup
Hey all, I got a new SIM in the mail, so I plugged it into my phone, went to the website and attempted to set up an account. I got several SIM Invalid type errors and somehow in the process I think I botched the account setup. If I try to create a...
