Number porting unsuccessfully

[2ndchance2018]

I tried porting my Fido number over to PM and it shows on the website that it looks fine. However I noticed that I am able to call out with my existing PM number but no one can call in with the previous assigned PM number. It kept saying that the "PM" number is not assigned. Probably because when I tried to port over, it caused my PM number to be deleted. But if someone calls me on the supposedly 'ported' Fido number, the ring goes to my Fido phone and not my PM phone. My guess is that the porting was not successful or PM is still trying to 'pull' my Fido number over . It has been over 3 weeks now and my thoughts are that PM should just forget about trying to get my number over. I can still use my FIDO number to call out and in but not my PM.

I was hoping to expand my PM plan but this issue is holding it back.

I tried the lost/stolen method and rebooting it but it did not help resolve it.

[ClassofNOV2018]

Howdy!

You are still experiencing "mixed services" because your port has "fallen out"

What information did you put for the port besides the phone number?

I always suggest adding your account #, safest way to get your port to complete. Another important thing is that your other provider's account and number must still be active (Fido account)

At this point I would recommend reaching out to a Community Specialist in private. 

1-include your Public Mobile PIN in your request

2-include your number that has failed porting and your 9 digit FIDO account #

Once they answer you, it will take 20 mins to 2h30mins to complete your port

Hope this helps, best regards 🙂

[computergeek541]

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@2ndchance2018 wrote:

I tried porting my Fido number over to PM and it shows on the website that it looks fine. However I noticed that I am able to call out with my existing PM number but no one can call in with the previous assigned PM number. It kept saying that the "PM" number is not assigned.

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Please know that the Public Mobile website was never intended to, nor does it give any indication of number porting status. That "success" message that it shows in the self-serve system does not actually mean your phone number has been transfered.

As for your old Public Mobile phone number no longer working, it isn't supposed to.  Public Moible has already assigned your old Fido number to your Public Mobile account, although that does not necessarily mean that the phone number transfer is complete.  In fact, I can tell you that it isn't complete.  Your previous Public Mobile number no longer works because it is no longer active. 

Public Mobile and all other Telus brands does number porting differently than some other carriers.  They do not wait until the other carrier approves the number transfer before assigning it to your account.  This means that incoming calls (and text messages + MMS messages) will not work unitl the other carrier releases the phone number.  In comparision, both Freedom and Rogers brands only change the phone number on your account once everything is done.

For up to the first few hours, it is perfectly normal for all your incoming calls to go to your Fido service.  If after a few hours, that's still happening, your number transfer request has probably failed and you'll have to try again by contacting Public Mobile customer service (moderators), and since in your particular case, it's been a few weeks, that's definitely the case.

[Dunkman]

@2ndchance2018

As stated above, your port is incomplete/stuck.  You will need to contact moderator if you are interested in completing the port.  You can still use your fido account/sim until the service ports over.  

In your message to moderator, try to include your fido account number and account holder name.  Expect 2-3 day wait.  

If you are not interested in continuing with Public Mobile, remove your credit card from autopay and let your month of service expire.  

[Anonymous · Accepted solution]

 @2ndchance2018:

3 weeks?! You're patient. It totally shouldn't take that long.

Send ONE (1) private message to moderators here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.