Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Usage Problem

It renewed on July 11th and I got my first notification about 5-6 days after (75% usage) then a week and a bit later another (95% usage). when I checked it was almost 1GB and I know I have 3GB in my plan then that's when I realized it must have been ...

sim card puk no.

Moderator_Team Sent: ‎08-21-2019 07:54 AM IgnoreMy public mobile PUK numberHi, I need my Public Mobile sim PUK #. I use a dual sim, and Chatr worked fine with me adding a SIM lock. Their previous number was 1234, or 12345. So I tried to add my SIM ca...

Resolved! Plan Expired, Service suspended

I've recently purchased a public mobile top up for $25 wich is the price of my current plan but the service is still not active. ive tried to talk to a rep but only get the machine

No loyalty reward ... member since 2017

Hi all - I'm wondering why I am not seeing a loyalty reward listed for my account. I've been a PM member since September of 2017. I'm currently on the 30-day, 4.5 GB 3G plan and have not had a disruption in my service since 2017. My RewardsLoyalty ...

Resolved! Adding a second line to a single account?

After activating my wife's phone successfully, how do I add my daughters phone to the same account without having to create a new account? Like one account, multiple cells on it? Thanks!

Sim card

I just buy for a SIM card and they take the money out of my account and they tell me my post code doesn’t match with my address I am just wondering I am still getting my card or no pleas answer

Porting Issue

I activated the sim at Walmat 2 days ago, but porting from Speakout seems having issue that I cannot receive calls. Send PM to the Moderator_Team yesterday morning and this morning without any reply. Please help.

Credit Card not accepted

My credit card expires in 2025. This option is not available in the drop-down list when adding a credit card. Can you fix this please!

Resolved! $15 Plan Unlimited incoming Calls

I signed up for the $15/mth plan in March 2019 but I don't recall that the plan offered unlimited incoming calls at the time. Is this a change that was recently implemented? If so, would this change apply for my plan as well?

No self service, credit card expired, no service, can't top up!

Help! Our credit card expired and we don't have a self-serve account because we weren't ever able to make one. When we go to create a self-serve account the error is:The phone number entered is invalid or you may have created your profile already. If...

no service, charged for line I tried to delete, no one to talk to

I had 3 lines that were signed up to auto pay. One line did not work, it was my daughters. she got frrustrated and went with another provider. I deleted her line from my autopay. It took it from my line. So I got charged for a month with poor or no s...

Price changes to Add Ons

Hi, I'm a new user to Public Mobile. Just curious to know from past users experiences, does Public Mobile give us any warning when they are eliminating or changing the prices of Add Ons? I am interested in getting the $5 500 minute Canada Wide Call...

Change monthly plan renewal date?

I want to change the date that my sons plan will renew to make it the same day as mine. They're only a few days apart so I was thinking I would just turn off his auto renewal, wait the couple of days till mine renews, and then re-enable auto-renewal ...

Resolved! Set up session timed out now saying Invalid SIM

My Session Timed out when I went to set up my Payment information. It is now saying invalid SIM Any assitance would be appreciated.

porting number from koodo prepaid

Hi,I want to port my koodo prepaid number over to my pm sim. Messaged the mod team 4 times over the last 4 days but no response. Am I supposed to contact someone else?

Resolved! Add Referral from Friend After Activation

I'd like to add my friend's referral code, but I have already activated my phone.When activating my phone, I did not have the correct code and so the system would not accept it. I now have the correct code and would like them to receive their credit...

Credit Card being charged to much for service

Hi,My credit card has been overcharged the last two months. The rewards are not being applied, and an additional $1.00 above the plan amount. Please advis (The payment comes as auto pay)

Resolved! Self Serve Web Site Broken

We are attemping to update a phone number, and the site keeps putting us back to the error page. The one that says 'Ok No! It looks like something went wrong'.It does this for pretty much any page such as viewing plan details, changing a number, etc....

bought a new SIM but SIM card/number not in service

Hi all, I bought a sim card on 25$ plan yesterday. tried isnerting sim in two different unlocked and compatible phones. But it says no service. on calling the number I bought it says number not in service. What could be the problem. tried activating ...

My Plan is Up to Date Can't Call Even Own PM Phone - Long Distance Add-On

Hi All:My account is up to date, but before I was getting no payment error message.Now it is recognizing the payment, I am being given a prompt for long distance add-on to call my own Public Mobile Phone (A/c for which the payment is now recognized)....

data not working on my phone

i have paid extra to get data, and yet its still not working. i hvae tried to chnge the setting as well and yet still not working! whats the solution? Someone please give me answers....thanks

"banned" when using hotspot?

When I tried to visit the forums page while connected though a hotspot (public mobile data) the page said I was banned. I then connected through my own phone's public data and can login fine. Is this normal? Why is this happening? Thx

Calls

I have a plan with pubic mobile and i called some one in the same city as me and it said it was long distinse and they were in the same city as me and it was telling me to buy a addon for my plan and i have 0 mins used so i dont know how its long dis...

Poor or no signal...

I'm in a small town north east of Belleville and have been having a hard time getting a signal this summer. Is there a development in process i.e. mote towers or stronger signal?

No service after moving to the $15plan

Hi, I moved to the $15 plan from a previous plan and I realized this morning I have no service. Basically incoming calls go to voicemail and outcoming calls are not allowed. I tried to access to my personal account to dig a litle bit but I the system...

Resolved! Payment

i have a 15 doller plan for my son and i put in 22 doller public mobile card and i missed one day late and now i cant pay it i have 24 dollers in my acc but i still cant pay for it and now my son has a phone with no calls or texts on it

How do I reach a moderator?

I can't change plans as they do not populate once I select change plan. Ive tried alternate browsers. COokies. Nohing. OR, can I just start a new account with the same Simm?

Resolved! Flip phones

I want to switch my other phone to pm. It's a flip phone will it be compatible on pm s network?

Resolved! Some texts not coming through

So I have been with Public Mobile for a while using an iPhone, and recently bought an used Google Pixel and switched my SIM card over. Everything seemed to be working well at first, but a day or two into I am realizing in my texting conversations tha...

Lucky Mobile now has Unlimited data at 128 kbps after using up allotted data - Will PM follow suit?

Just read the news about Lucky mobile providing unlimited data at 128 kbps after alllotted 3g data is used for any plans starting at 25$. I know 128 kbps is super slow but i have used 256 kbps data for sending messages and even calling via whatsapp o...

Community

Forum Posts