I am not sure if you were able to fix your problem, but it seems there is something wrong with your account information. Just message the moderators to help you with that. I had th same problem and they weer able to fix it. Wish you all the best.
Looks like you've encountered an account related problem. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.
