Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been a customer for a while- but I needed a new SIM card (the previous one was destroyed) I ordered it from my acct but I guess it needs to be activated. When I tried to activate it it says that email and number already exists - which is good...
Hi there, I recently relocated to a different province and I'm trying to change my phone number and it keeps saying "Phone Number Change Failed"I have only had the one number since I've been with Public Mobile so I should be able to change it at le...
what is the bonus of 250MB and autopay
new here and cant figure out how to contact a moderator
On March 25th, I recently signed up for the $10/30 day plan. My recent credit card bill shows two charges for Public Mobile. One for the amount of $10.50 with transaction date of March 25th to SP* Public Mobile Toronto. And then another with transa...
This is so odd to me, I read a post on this forum that this usually gets fixed the next morning but no luck here, still not able to text, call, or use my data. I'm on Autopay so anyone know what could have caused this? I attached some screenshots, no...
So I'm thinking of ordering a couple of cheap phones for my preteen children. Just basic communication, Talk and Text. I was wondering if these phone would work on this provider here in Moncton NB Canada. 3G WCDMA 850/900/1900 Mhz, 2G GSM 850/900/180...
I signed up for PM March 12th. Paid for the month at my local WalMart. I signed up for AutoPay. It was to come out on the 12th. Instead, my service was cut off. I called *611 and despite paying for the 1st month of service, it said I owe $21. I...
My account has been suspended for 2 days.I have had the plan for 3 months. I have used autopay the entire time. My account does not show that there is a balance I am supposed to pay.My services have been cut off (I can only use imessage through wifi...
is that normally that from self serve accout, I see renew date is April 14, but bottom autopay day is May 11. the auto pay should be may 14, is that correct? otherwise is shorter than 30 days. maybe it is bug.
Hi, I am looking if Public mobile does offer student discounts on plans? If they do, can anyone help me out, what is the process to get that? Thanks.
With today’s date I reached the 3 Year Loyalty Club Membership! $9 loyalty discount per 90 days and together with the $6 autopay the basic fixed discount is $15 per 90 days. Yay! Any other members here who enjoy those perks? I signed up on 04-29-2016...
I have paid my bill up until May 7th, and I am cut off. I can't call, people can't call me, because it goes straight to a voicemail; which I also can't access. I never could becuase it says that it is not supported. @CS_Agent
I have repeatedly requested assistance to my service being suspended early on 2 seperate occasions.One a few days early and the next time 2 days after I renewed.I have contacted the "moderators" more than 5 times via private message. I have posted vi...
Is there a way to know what phone numbers or names of people you have referred? I can’t find any info on where my awards have come from. Don’t know if it was a payment problem or if they have left PM.
I'm a status Indian. How would I go about getting the tax exemption from Public Mobile.
my plan will not change or reactivate, when i try to top up my account balance is 0
I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no serv...
I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no serv...
I looked in my account and it showed that it had expired but new month cycle had changed to next month. I checked my credit card and there was a billing transaction for PM. I still had service. Hopefully this glitch can be fixed as it is confusing...
My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long...
Hi, I purchased a SIM card from Walmart and brought it home to activate. During the activation process I filled out all the information and set to transfer my old phone number from a Telus account. Something went wrong in the process and my phone s...
My voicemail which was working fine for weeks suddenly is not working. When I dial in to my voicemail (from my usual location) I get the message that ....Sorry you cannot make this call because you don't have a long distant plan..." Please fix!
I need to update my payment information to my new credit card.My issue is my new card expires in 2025 and the drop down window only goes to 2024.Im not interested in purchasing vouchers to top up.
Hi there, I just recently siwtched over to public mobile and things are going mostly smoothly, however while I can send MMS I can't receive them. I tried following https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone but am u...
I use a iPhone 7 my texting worked Perfectly fine before I had no issues I can make phone calls I can receive phone calls I can receive text messages I just can’t send them the error every time
Hi, I've seen a few threads like this, but none of them have seemed to describe my exact situation, so here goes.I am on AutoPay, my payment was due April 10th. I got the usual text on the 10th saying that my AutoPay and Loyalty rewards had been appl...
so do the credit's accumulate after the $0.00 balance?
I have a friend that signed up for PM about 20 minutes ago - when we finished the activation process, there was an error message that popped up saying to try again. However, they are able to make and recieve calls and send txt messages without issue ...
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