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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! closing

Hi. I am closing my daughters phone account and have removed her from auto pay. Is that all I do? Will it just discontinue and disconnect once the bill comes due and no payment? Or is there a way to close the account before then? She bought a new a...

Resolved! Password wont change, can not login

I have two account under two email address. One for me, the other for wife.The second got it payment info expired, and service suspended. Need to access the self-serve portal to update the payment info. Did a reset password, put in new passwords. It ...

Resolved! Unable to set up data on iphone 8

I am unable to manually update my APNs on my iphone 8. I live in BC, canada

Freedom and Lucky mobile 3 GB - 35$ Promo

To the lounge with competitor promo

Resolved! Additional Charges

Hi! Can I call any number as long as it is in Canada? I was trying to call a store in Yorkdale and I was afraid that there will be additional charges. Thank you!

Resolved! Did not deduct any minutes after placing a phone call. Normal?

I'm currently on the $15 plan with 100 mins. I notice that when I place a phone call to certain banks, government, or other companies, it did NOT deduct any mins from my plan (which is great cuz I just had an hour phone call with my bank ). Is this n...

Resolved! change iPhone

Can I take the sim card from iPhone 5 and just insert it into a new, unlocked iPhone SE?

Resolved! Moved my # from Telus to Public - No Cell Service

Moved my # from Telus to Public Mobile last night. Activated SIM no issue with transfer. Put SIM in unlocked iPhone 6s. No cell service. Tried in unlocked iPhone SE. No cell service. Tried popping out and putting back in SIM as per Get Help cha...

Resolved! Account locked

Hi, my self serve account was locked and after trying allot i was unable to unlock it. It was saying that username was not correct or sometimes it says wrong password. I tried forgot password but after three steps it says that the solution was on my ...

internet

got new galaxy s5, used same sim card-got wifi, phone and text but no mobile internet. Please advise. Thanks

Selfserve website TOO SLOW!

Why is the Selfserve website so fricken slow? I had to spend 10 minutes just trying to update my payment method because every **bleep** click resulted in 3 minutes of waiting for the site to load. Please fix this. What a fricken waste of time just to...

Resolved! Porting numbers

How do I get hold of a moderator near me? To port numbers

Resolved! Checking Refer a Friend numbers

Is there a way to check what numbers/friends you are receiving the refer a friend bonus for?

Resolved! Rewards were not provided

Hello, We have 3 cellphones in our family and today I noticed that we are missing two times from $1 in our referrals. My a phone has referred a b phone and the b phone has referred a c phone. Each time we were getting -$2 per account. Now we are gett...

Resolved! Lost my username and password

Hello, I have recently been unable to get into my public mobile account. I am unsure which email I used so I can not reset my username either, what are my options? Thanks in advance

Resolved! changing my plan

Hello, I'm currently on a 90-day plan (renewed recently) and, while I'm quite happy with it, I only have province-wide calling and I now see all the plans have nation-wide calling. If I change my plan now, will it come into effect at the end of the ...

Resolved! Lost referral rewards upon renewal

Hello community, I found that I lost my $2 referral rewards when my account was renewed today. I didn't receive any notifications of the removal prior to this. How should I check the reason(s) behind it? TIA!

Resolved! Battery issues after switchover

Switched 2 phones over two weeks ago both worked flawlessly an A50 and an A20Immediately after the switch the A20 battery was low by dates end ,normally lasted 2 day -Very minimal use0pNo comes up charging issues some time need to shut phone off to t...

Resolved! Change phone number

I want to have my land line number transferred to become my cell phone number

Resolved! Option included like voice mail

Where can I see what option other than minutes and text are included in my plan. I know a have voice mail but where do I see it and know what else is included

Resolved! COVID DATA ADD ON REIMBURSE

After reading DATA add on's would be reimbursed once used: April 06th & April 09th I purchased additional data.Have never been reimbursed.

Resolved! Problems with activation

Hello. I really hope someone can help me as I am clueless on how to proceed. I tried to activate my Public Mobile sim yesterday. In doing so, I tried to transfer a number from Koodo - from searching here I was under the impression this was possible a...

First Month

So I just completed my first month with Public Mobile and so far I am very happy with the service. I was a little nervous about the autopay because of some of the comments I saw here but I was happy to see that mine went through okay with no interrup...

Unknown charges on debit mc

I Recieved a charge on my debit mc for an unknown payment. Data has been turned off and haven't gone over anything. Also did not know that it charged my debit because when I signed up for autopay it wouldn't accept my card. I payed cash in person for...

Activating issues

1. I activated my new SIM card - i got an welcome email from PUblic!2. I selected a plan during activation, but at no point did it ask me for my card details3. I tried logging on to my self serve account but just says 'Sorry, your login attempt faile...

My debit visa card it want accept want auto pay.but i don't know

Hi.everyone just smile all team member and using public mobile.be hannes when i refer friend to buy sim.she like it.im so jappy to helf my.and i don't know that a reward somebody ask me you cant get reward PM.i do not know that.for me PM is the bess....

About my denit visa it wan't work

Nice to use public mobile signal and other promotion reward.god bless to all.actualy i am planing get sim for wife and daughter.thanks

Does this phone work

I have an Apple iPhone 4s that only supports a 3g connection. Is anyone else using an older phone like this on this plan?

can't make phone call

try to make outgoing call...but announcement keep saying " - you can not make long distance call ..." this happened fr two days ago... May.12 want to open ticket and need help/action. Thanks,JZ

Resolved! Port/Transfer from Koodo Account with Multiple Numbers

I have a friend who has ordered a Public Mobile SIM Card. Her e-mail address is currently associated with a Koodo Mobile Account # that is then associated with 2 distinct cell phone numbers (one with her name, and one with her daughters). Her daught...

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