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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cant able to upload a voucher of $50 in my account

Hi My phone number is **********, my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error...

Resolved! Family plans?

Is there any Family Plans available or additional users & their phone numbers that can be added to 1 account (i.e. one email)?

number tracking mistake

Hi,Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxx8449 - and sim got activated with my Visa. Now i am paying ...

Mms download issue

I am not able to download mms on my mobile Is there any setting thats need to be changed?? Pls guide

Resolved! Signup

Hi. I am trying to activate a new phone and initially when I done it the credit card had an error and now when I go back to renter it comes up invalid sim. I have waited for 8 hrs now and still not working. Could someone help

I cannot log into my self serve option, saying my password is incorrect

I need help and I am getting frustrated as its been over 3 days of troubles I am having just trying to get my sim card to work.Thanks

Resolved! Pausing my plan

I had a payment go thru on Oct 27 and I leave the country on Nov 7 for 5 months. I will remove my sim card while I’m away. Apparently, I can defer payments for a maximum of 3 months. How do I stop my payments ahead of Nov 27 payment date? Then, I hav...

Resolved! 15$ plan bonus not applied

Hello, when I purchased the 15$ plan with 250MB data, it says I would have an extra 250MB data if I use auto payment. I am using auto payment and I don't see the extra 250M in my data usage maximum available.Do I actually have to go over my initial 2...

Needing referal code instead of phone number

Hey guys. I really liked the way public mobile was handling this before, where you could just give out your phone number if a friend wanted to get referred. this new code thing is hard. is there a place we can actually make a comment because its ...

change plan

i changed my $150 plan to $50 monthly and im billed twice?? someone help!!

Resolved! Multiple add-ons

Hello PM Community,Apologies if this has been asked before, but I didn't find anything in the first few pages of the Plans/Add-On forum. I have one of those grand-fathered $120/90days plan, but with voice for in-province only. Two questions: 1. Curre...

Phone Compatibility

Hi there, I have an LG A341 phone but it’s not in the drop down menu when checking phone compatibility. Am I able to use pm with this phone? Also, I’m not interested in using the internet and don’t need data. Are any talk/text plans available or do...

No data

Plan

I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

Cannot receive or make phone calls, but can still text

Hi there, So I just flew back into Canada from Peru for the past two weeks. When I came in and put my SIM card back in it took me a while for texts to work again, but I still cannot make or receive phonecalls. Whenever I make a call it instantly drop...

WARNING! Beware - Ticket system for problem resolution is a FAILURE!

Why do I say this? For the following reasons:(@Alan_K and @CS_Agent please take note!) there are 4 serious problems with this ticket system:verification by SIMon does not seem to be passed on correctly to mods, requiring to be verified again (if you...

Hooking up a phone

Bought a sim card off someone close to me but when I try to hook up said invalid sim. Anyway this can be fixed trying to get the 15 dollars package and on a very tight income

Resolved! 6 months in Mexico

HiI'm in Mexico till the end of April. My $40 public mobile account is paid until November 14th. What I would like to do is change my plan to the $10 before my next auto payment. Them I would like to report my phone lost and then report it found befo...

Resolved! $15 plan

If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.Also when I call out for other city within the ontario, I hear "the long distance may apply".

Resolved! changing credit card on file

Hi!I would like to change the credit card for the autopay. I can't find a way to do that (except for possibly removing the autopay alltogether and enabling it again with a new credit card. Any tips?Thank you!

Want to cancel my voicemail

I want that if someone calls after rings if don't attend , its should not initiate voice message option . Can any body help ?

Resolved! Rewards not applied

Hi, My account wasn't credited with the refer a friend and autopay rewards for this month.Can someone check for me pleaseSandra.

Plan

My plan isn't working and I'm in thunderbay Canada and my plan is the 50$ with 8G of data

Resolved! International texting while travelling

So I know I can text internationally from home...but when I travel can I still do that? I’m traveling to Dubai and will use wifi for most things but want to be able to text my friends in Dubai and Canada while I’m there...will it work?

Resolved! switching phone numbers

I have two phone lines with public mobile. both are under my name. I recently upgraded a plan with a data upgrade offer. I just realized I upgraded the wrong phone. the offer isnt available anymore. is there a way to switch phone numbers within publi...

recently changed a phone and drains data quickly

Hi, I used iphone and galaxy in the past, and recently changed to umidigi f1. My habits on using data never changed between the phones and never had an issue with data shortage. I just recieved a text that my data usage had reached 95% and I still ha...

final bill from fido after porting

Hi, I ported my account with 3 lines over from Fido on Oct 5, 3 days after my fido bill cycle starts. But my fido account balance still shows the full month and not pro-rated. Does anyone know if I need to contact Fido and how long will I need to wai...

brand new

I look forward to you as soon as I knew better mobile network

Resolved! Cheaper Plans

Hi, my son is in university and has unlimited wifi at home. We are paying $30/month. Could you suggest a cheaper plan? Thanks.

Charging your phone Li-Ion battery

It is a known fact that charging your phone battery to 100% and overnight will shorten your Li-Ion battery life. I am using an Android app called AccuBattery to let me know when my battery is charged to 80% full. My LG G5 is 2 years old and my batte...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! cant able to upload a voucher of $50 in my account

Resolved! Family plans?

number tracking mistake

Mms download issue

Resolved! Signup

I cannot log into my self serve option, saying my password is incorrect

Resolved! Pausing my plan

Resolved! 15$ plan bonus not applied

Needing referal code instead of phone number

change plan

Resolved! Multiple add-ons

Phone Compatibility

No data

Plan

Cannot receive or make phone calls, but can still text

WARNING! Beware - Ticket system for problem resolution is a FAILURE!

Hooking up a phone

Resolved! 6 months in Mexico

Resolved! $15 plan

Resolved! changing credit card on file

Want to cancel my voicemail

Resolved! Rewards not applied

Plan

Resolved! International texting while travelling

Resolved! switching phone numbers

recently changed a phone and drains data quickly

final bill from fido after porting

brand new

Resolved! Cheaper Plans

Charging your phone Li-Ion battery

I activated esim but need sim

After porting to PM from Bell I can only call/rece...

New offer

Address Change

Just got back to Canada from the United States