Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Service.. Missing reward still....

Good morning it seems October is so far the worst month for me and other users in PMobile, now my Mom she cannot call with other phones but she can call me PM User so..... never ending story. The other issue is my rewards I have an amount of reward e...

Resolved! Need to remove my credit card from another account

Hi, I need to remove my credit card from account I have no access to anymore.Any suggestions? Thanks!

Resolved! Webpage shows that my phone has been making calls, that the phone is not showing

Hey guys,So I just signed up with Public Mobile the other day.When I go to the website to track my usage it shows that there have been about 6 calls a day, of about 6 seconds each, from my number to this number 306-580-4001. The phone itself doesn't ...

Resolved! Prélèvement automatique

Comment faire pour changer le numéro de ma carte de crédit afin de s’enreg Au prélèvements automatiques

My plan

Just got a new unlimited Canada wide talk and text plan with data. Now I cant call my voicemail. Says I dont have a long distance add on on my plan

Resolved! PHONES

Does Public Mobile sell their own cellphones or is it BYOP? And can you use any cellphone?:smileyhappy

Resolved! Credit Card Payment problem

Greetings to all, I have been trying to pay for a renewal of my account with my credit card yet without available.My credit card company has told me more than once that there is no problem with my account. What ought I to do? Thank you.

us roaming not working

Hi there, I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me. How can I remove add on US roaming which i never use?thank you

Resolved! Xiamoi mi a3 comparability

Hello. My phone doesn't show up in the options to check compatibility. Anyone know if it'll work? Xiamoi mi a3 unlocked currently with Virgin.

How to access SIM & Activation Online Form

Hi there, I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form. I am unable to see "Contact Us" on the web...

Referral Reward ($10)

Do I get a $10 Credit if I entered a Referral code at activation. If so, how long does it take to get this credit?

Resolved! auto pay?

how to do autopayments?

PM SIM not working after Koodo prepaid number port

I've been going round and round with the moderator team on this one for a couple of days without any luck so I thought I'd try the wider community in case anyone has an idea. A couple of weeks ago I created a PM account and installed a new PM SIM int...

Resolved! credit card payment is higher than invoice

My account invoice is $135.00 per month but my credit card payment came out at $137.76 which is exactly 2.05% more than it should have been. Is there additional fees (taxes, etc.) that might have been added on that I don't know about?

Problem

My phone is not working I had a SIM card it work before but today it's not working?

How to set up Autopay

How to set up auto pay

Bonus offer not correct

OK, so I got a text saying I could change my plan to 10GB +2GB for 6 months. It just reactivated a week ago, and I checked the website today and it is only giving me 1GB bonus data... Anyone else have this issue?

Can't Re-Activate Account

My purse was stolen with my wallet and cell phone (with my public mobile SIM).I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately. I now can't reactive my account because it says my account was suspen...

Resolved! Can I use 1GB Promo in USA?

Can 1GB Promo received from Public Mobile as a gift be used in USA instead of purchsing USA Add-on?

Not Getting Referred Discount

I've activated my SIM using a referral code. However I'm not seeing a message for referral discount? Why is that?

I can't update my credit card information for autopay

I have a new credit card, but every time I try to update the autopay CC number, I can't. I go to the "payment" tab, and click on "remove autopay", but the cc information never gets removed. Am I doing something wrong?thx.

No internet

My phone suddenly won’t get any data. When I’m away from home and want to use my data to check something on the internet...I have been getting “no connection” for a week now. What do I do?

INCOMING CALLS

Need help with my phone as I am currently not able to receive calls. I have tried everything from resetting my phone to taking the sim out and waiting 30mins, to calling my previous provider to verify the issue.thanks,

Autobilling not working, then get talk is not included in your plan message

This happens every few months. I have to prepay the account or i get this message. I am setup for auto billing and get the autobilling credit each month but it does not work. Tried several phones with same SIM. Very frustrating. Is there no way to as...

Strange email...

I received this email from PM, something's wrong in your database, guys Bonjour ${thread.topicMessage.author.login},Votre sujet a récemment reçu une réponse.Question Sujet : ${thread.topicMessage.subject}Date : ${thread.topicMessage.postDate}Votre p...

Resolved! Missing AutoPay Reward and New Customer Credit

Hi there, I signed up for PM on 25 Oct 19 and still don't see the $2 AutoPay Rewards or the promotion discount of "one time credit amount equal to the plan activated" (valid 25-27 Oct 19). Can someone help me with this? Thank you, Nick

Resolved! Call sheet.

Hi,Is there a way I can get a detailled call sheet every months? I can see the usage history with text I sent or received, but can I only see calls? Thanks.

Resolved! How do I transfer my number from Koodo Mobile?

How do I transfer my number from Koodo Mobile? When I was registering it said that I have to choose a new number first. What do I do next to transfer my old number from Koodo?

Resolved! Transferring number (no incoming calls but everything else seems to work)

Hi,I am new to PM. Transported my number from Virgin Mobile. My Virgin Mobile number was not active during transportation. Message I received was - number sucessfully transported. Here is how things are for me right now:Texting worksOutgoing calls wo...

Resolved! How can I print my monthly statement?

How can I print my monthly statement?I am looking for an invoice where it shows my name and address as I need it for utility bill proof. THX

Community

Forum Posts