Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I don't understand, I have credit 15 dollars in my account on July 21, my monthly fee is 15 dollars, shows on my account July 21 charge come from my credit of balance, but my credit card been charged $16.8. please give me a call to explain how the mo...
Hello guys I am moving to Nova Scotia next month, so will I have to change the number or the area code when I go there? Like right now the code is 226.
I read a couple of other threads where people had similar issues. Didn't really find my answers there. I only just noticed this on my phone, when I call a landline, my number and name does not show up at all, another PM user tried with the same resu...
Where can I find the Terms and Conditions for my @25 plan. When I check on the web site it says: "The stated benchmark for wireless affordability was released by the Liberal Party on Liberal.ca. Public Mobile does not affiliate with nor endorse any p...
Hi, I received a text saying that my monthly payment did not go through, when I go to log on to my account online it says invalid password. Then when I try to reset my password it says - Sorry, we’re unable to verify your email address. I had some is...
Hello friends ! I have 15$ plan for 30 days which has some limited outgoing minutes, unlimited incoming minutes and 250 monthly data. My payment was due on 22nd July, I used up all my talking mins before that date, so my phone got deactivated. I mad...
am trying to transfer my cell no from an existing telus plan to a new cell phone. The on site application keeps insisting I am in the U.S. and it wants to take my land line number to see if it is available for my cell even tho I put my old cell numb...
I just activated my SIM card and was changing the number. I asked to port my husbands number and my number was listed as the alternate number. Instead of porting my husband's number it ported mine. I have contacted my provider via the chat box but mu...
Hello, Please note that this question has been posted previously by another user, but there appears to be no answer for it. So I am posting it here again. I recently changed my personal voice mail greeting. During this change process, I came across...
Hi there,I jointed PM on June 24. Paid the first month fee ($25+tax) right then.Since I used a family member's referral code, I got a one-time $10 credit. I signed up for autopay & got a $2 monthly credit. Later I received another $8 credit for refer...
I have no service, my account is not delinquent, SIM card was not changed but taken out and replaced immediately, checked settings . Still no service. What should I do next?
In my plan it says that I have an unlimited province-wide talk, but when I try to call some numbers within the province I get the message that talk is not included in my plan. This only happens when I call certain numbers, not others which makes me t...
I am trying to set up a new SIM card for my daughter and I get to the account setup page and fill out all the info and I can’t get to the next page to finish. Any help would be greatly appreciated
My phone was stolen, but the payment went through. I suspended service, then got a new phone and a new pin (to keep the same number), but the coverage doesn't seem to have transferred to the new sim card. Anyone know how to deal with that? Even th...
I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have...
Hi, The US Roaming bundle add on for 20$ provides unlimited text and talk and 250 MB data in US for 10 days, right? Also, read that "U.S. Roaming Add-Ons are not available if you're on a grandfathered $19 plan". Please indicate what plan is this?
We've always had AutoPay setup on our Public Mobile phones and it has always worked flawlessly... until this month. There should have been a payment on the 20th but it never happened (even though we have the $2 credit on the account for it!) Nothing ...
I'm wondering who would vote for an Add-on to include call forwarding when you suspend your account for <90 days so you can keep your phone number in something of a good standing ? Further, does anyone know if this is technically feasible?
I had my number ported out but I can no longer login to my account. I wanted to set up a different number with the remaining balance on my account as I still had almost a full month remaining.
Hi, i subscribed to public mobile yesterday and i choosed to transfer my old number. However, i'm now pondering the idea of maybe changing my number. So, two questions: 1- Is it possible to get a brand new number that never belonged to anybody ? If i...
