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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unlocked samsung note9 960U phone from at&t who does the software updates

Hi, Does anyone know if I used a note 960U that is unlocked from at&t with public mobile are the software updates on the phone for android/security updates are pushed thru by samsung? Or do i need to put an AT&T sim to do updates? Thanks

Mms pictures texts

Hi, My cell data is on and i was able to send pictures before a day ago, but now it just spins and spins and doesn't send. How do i fix this?

Resolved! SIM Pin

Hi, Does anyone know definitively what the default PIN on a Public Mobile SIM card is? I would like to change my SIM PIN and would appreciate being pointed to an official source for the answer as I only have 3 tries to enter the correct default SIM P...

Resolved! International texting

Does "international texting and picture messaging" mean that we do not pay extra if we text any international phone number from Canada, or does it also mean that if we are travelling outside of Canada (e.g. the USA), we can also text and it does not ...

After changed phone number couldn't get the phone call

Hi There,My previous phone number is (306)7**-***8. After I changed phone number (647)8**-***8 two days ago. I couldn't get anyone else's phone call, but I can call anyone else. Please help me. Thank you.

New Phone is not working/activating

Hi there.Bought a new phone Galaxy A71 (model SM-A715W)Got a new Sim card and a new number this morning, but the phone is still not working. It doesn't seem activated. When we dial the new number, it directly goes to "voice mail". Is there a proble...

Resolved! wrongly entered info with SIM card, blocked now from using it

My boyfriend bought me a new Public Mobile SIM card so I can switch to this from Virgin. He was trying to be nice and punched in all the info but put the wrong province by accident. So all info was right in setting up the account except providence....

Resolved! Switching from Fido to PM

I have just purchased a PM SIM card. Once I receive the SIM card I will cancel my current plan with Fido and activate the PM sim card? Is this how you swap services? Or is there more to this? My Fido plan bill date is towards the end of the month, so...

Resolved! Student plan PAUSE/DOWNGRADE

My son was on $15 plan. I paused it since Covid started. And I am almost at the 90 days period. He doesn't need the phone at least until Sep. But if I want to retain the number, is there anyway to Pause it for couple more months or downgrade to lowes...

PSA: PM email registration promos are fake!

The recent PM promos requiring email registration are fake. You may very likely NOT get your 2nd month free credit, or the $10 off per month credit with the more recent promo. PM never sends any email confirmation that you are registered for the prom...

Is anyones service wonky ?

I woke up this morning and I missed 2 calls. I never got the call on my phone. It never showed up as missed and my phone never rang. I decided to call a couple of people and the calls went to voicemail. Shortly after that someone tried calling me thr...

Resolved! 2 accounts

I opened 2 accounts and activated 2 sim cards with the same email yesterday, received an email for both accounts with verification.and now can only log into 1 of the accounts, how can i find the other account?

Resolved! new account activation online -CREDIT CARD DETAILS CAN'T BE VERIFIED

I was activating a new account but every time I enter credit card details (multiple credit cards) it can't verify and asks to contact the credit card company? no typos as it is autofilled and works on everything else I do. So frustrating.....

Resolved! PUK Code needed

Hi there, I am new to PM and somehow I've already managed to cause some trouble with the SIM card of my phone...it is asking me for a PUK code when I turn the phone on...I have no idea what this PUK code is and more importantly where to get one let a...

Resolved! Adding a new phone to account

I have an account on PM for my wife using my email address. I want to port my existing TELUS number to this account. So we would end up with two PM plans. I've ordered the SIM for myself (has shipped) but am having difficulty figuring out where I w...

How to set up auto pay

Resolved! Changed over sim internet not transferred

Spoiler I got a new sim recently (existing public mobile customer, old sim stolen) everything was transferred over apart from data, my partner has public mobile and we checked his cellular data setting were the same as mine, his connects and mine do...

PM, thank you for making me reasonable ! ($ 15 plan).

Hi, I just want to say thank you to Public Mobile for the $15 (100 mins, 500 MB) plan. I am 40 years old, so I didn't grow up with data, but in the last 3-4 years, I was with another company, and consuming more and more data. I didn't like this way o...

calling voicemail

May I ask whether calling voicemail is included in the minutes of the plan?

Resolved! Log in problem

Hi I Want To Log In To My Account But It Says I'm Lucked Out AND I Have To Call Customer servic what can I do ?I also forgot my password please help I want to log in to my account online and pay my bill

Resolved! Data cycle

Is the data cycle same with the payment period?

Resolved! $10 rewards

Hi, I just activate my account today with a referral code. How long will I get that $10 reward?

Re: [Price Change]: 1GB Data Add-on Now $15

Spam? Maybe if I could even pay my bill. I have never seen anything so ridiculous in all of my life.

Resolved! No service on our two cell phones

Both our cell phones are now showing 'no service'. Is this a tech problem with Public or are we messing up our phones. (Cornwall area of eastern Ontario.)

Frustrating

I cannot sign into my account, is there a way to pay without using the web?

sim card

I keep getting a message "invalid sim card" when i try to register. Why is this?

Wrong data usage

I haven't used my data yet, but showing in my usage as 966 MB used out of 1024 MB within two days of renewal

Incoming calls and voicemail

I have had my plan for over a month and while I’m generally satisfied, some people have reported not being able to call my number (672 area code). I’ve also just tried to check my voicemail for the first time and I have the same problem - it just say...

Resolved! Disappearing posts

[New thread and topic created ....... Luddite] @Anonymous another one of my post has dissapeared? it even shows that you made a comment to me byt that us gone as well. I told the OP about the special promo box etc.... @Luddite do you know why my po...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! unlocked samsung note9 960U phone from at&t who does the software updates

Mms pictures texts

Resolved! SIM Pin

Resolved! International texting

After changed phone number couldn't get the phone call

New Phone is not working/activating

Resolved! wrongly entered info with SIM card, blocked now from using it

Resolved! Switching from Fido to PM

Resolved! Student plan PAUSE/DOWNGRADE

PSA: PM email registration promos are fake!

Is anyones service wonky ?

Resolved! 2 accounts

Resolved! new account activation online -CREDIT CARD DETAILS CAN'T BE VERIFIED

Resolved! PUK Code needed

Resolved! Adding a new phone to account

How to set up auto pay

Resolved! Changed over sim internet not transferred

PM, thank you for making me reasonable ! ($ 15 plan).

calling voicemail

Resolved! Log in problem

Resolved! Data cycle

Resolved! $10 rewards

Re: [Price Change]: 1GB Data Add-on Now $15

Resolved! No service on our two cell phones

Frustrating

Frustrating

sim card

Wrong data usage

Incoming calls and voicemail

Resolved! Disappearing posts

PM app-travel

Problem with service

US service

esim

German phone and esim