Community

How can I put my plan on hold?

I'm going on a vacation for a month and I'm curious if there is a way I can pause my plan during my stay.

autopayment

Why it suddenly stop working yesterday?

What is my community name

Rewards

Does anyone actually get these and if so how much time are you spending here ?

MMS not working

I would like to know why both phones that I have with Public Mobile, have stopped sending MMS pictures. -We do pay for the service:  Public Mobile  $25.00 X2, per month. -It was working directly after Public Mobile had been initiated, for a few days....

new to me phone

so i got a new to me phone and put my sim card from my old phone into it.  it wont recognize it.  my gf is with public mobile as well and we tried it with her sim card and worked just fine.  so now i have a new sim card but dont know how to activate ...

Plan expired after just setting up new account

Hi i just activated a new sim card for my girl friend and added to that activation a 40$ plan . Problem is that when i enter the account to see her usage and all her things it says plan expired even if i just activated it a few days before its not th...

Reported calls from my number that I have not made

This is probably a question/concern for the moderators to look into, but has anyone else gotten calls from numbers you've never dialed claiming that your number has called them first? I've had this happen twice in the past week now. I did transfer my...

Phone calls

Hi there, I recently switched to the current promotion $35 for 2GB. This plan includes unlimited talk but I just tried to make a 1-800 call and a PM message tells me talk is not included and to go to Self Serve. This is ridiculous... how do I make a ...

Plan

I changed my plan from 50 to 25 now I can’t make calls , keep saying. I should ad on cause I don’t have long distance but the number is local 

Payment Voucher does not work

I bought payment voucher from superstore and i called in *611 to put credit in my account but it does not take any pin numbers on the receipt. There is an error showing up. Please help.

Data Plan used up???

Hi, My data plan is out of data but i checked the usage and have not used 1 gig of data this month. Also July 8 i ran out of data and added 1 gig to my plan that I thought carried forward. On july 10 my regular payment was issued and I have not used ...

Unable to process payment for plan setup at time of activation

I am trying to activate a new sim card I ordered. I go through the first 3 screens without any trouble. However while trying to make a payment the last screen, I get the message "Sorry, we are unable to verify your card at this time. Please ensure yo...

My phone won’t work

I recently got back from the states to visit my grandma and before I went down I tried to purchase the US roaming add on, and it didn’t work it said my account was suspended. I was able to only make phone calls not receive them or send or receive tex...

Phone bill

I can’t pay my phone bill 

minutes not showing

minutes not showing 

Why is my data not resetting every month

My sons account , the data is supposed to reset every month (billing cycle)  In his usage part is says he's used 75% but when i look back it, that amount is cumulative over life of phone.  Why is this?  

1GB-add on

I purchased 1 GB add on， how long does take fror me to be able to use it after the purchasing?