Porting my number

[davidstasuk2]

I had a voicemail left on my previous provider (Freedom Mobile), telling me there was a problem porting my number over? And that I should contact the community? So here I am and what is my next step?

[cellphoneuser1]

@davidstasuk2 

Before contacting the moderators, go into Freedom account and get account number. Don't use PIN or IMEI.

[gpixel]

@davidstasuk2 you can contact customer support here

type "port request"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response