Just switched to PM..No data? Can't login?

[cnorth86]

Hello! I just switched over and ported my number from Telus. I can make an receive phone calls, and it says I have LTE data but there's no internet connection? Checked APN settings, data is ON, what am I missing here? Furthermore, I can't even login total the app or website on a PC as I keep receiving a Forbidden A1 error. 

[cnorth86]

Issue was resolved promptly through a CS ageny. Cheers

[cnorth86]

Yes rhe eSIM is working. I am able to make and place phone calls, just no data.

[BKNS27]

@cnorth86 

In the phone cellular setting, is the eSIM checked off?

[cnorth86]

I activated with an eSIM with PM and it's currently the only one in use. I have reset the phone app few times now with no success.

[BKNS27]

@cnorth86 

Did you reboot your phone with the PM SIM in the phone. Just power off then back on.

[cnorth86]

Thanks for all the replies! I took out my old Telus sim card, reset the phone, reset network settings, reset phone again. Checked apn settings - looks all good. Still no internet. I've reached out to CS agent via PM and will hope they reply quickly! Cheers

[AK32]

Hey there, i am guessing you received the text confirmation while porting that you had to respond "Yes" to?
If so, your port should be successful. You may have to restart your device, or even reset network settings. and be sure to have only your new sim in your device, so it doesnt try to use your old sim which is now inactive.

[Handy1]

@cnorth86  Check your APN 

• APN: sp.mb.com
• and reboot phone or reset network settings 
• if same issue ask support to refresh your account 

  send  a  private message   To CS_Agent

  ⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                            https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
     

     After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @cnorth86 

Try Reset Network settings

with the login problem, try using PM app or try using Incogito/private/secret mode on your browser

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[slusagm]

remember to remove your Telus sim card or disable the Telus esim , then reboot phone and Reset network settings