@Mardy I posted this earlier today when someone was asking a similar question although they were on a cheaper plan then you...
"we have had a few very similar posts in the last few days (I myself have scheduled to change to this plan on my next renewal). A work-around that has worked for a few other customers was for them to select the cheapest available plan which I believe was a $30 Canada only plan. They selected "Change now" which means they will get billed immediately at the new $30 price and will forfeit any remaining days left on their current subscription but within 24hrs or less they were then able to see the $35 Canada-US-Mex plan and then select it with "Change on renewal" so that they will lock in the offer for when the plan is due to reset so that they do not forfeit any additional already paid days. I don't work for Public Mobile so I can't guarantee this will work for everyone but it's something to think about if you really want this plan
Here was the post from yesterday if you want to read through it...
https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-from-36-cad-us-plan-to-35-c..."
The problem for you is that you are not seeing the $30 plan because you are on a much more expensive plan right now. You could try switching to your cheapest plan, the $36 one and to do so you would need to pick "Change now" which means you would be billed now and forfeit any remaining days and data on your current month. Then, within 24hrs or possibly less, you would "hopefully" see an option for the $30 plan but to change to that one you would need to pick the "Change now" again which means you just forfeited the first $36 dollars as you would be billed again. Then hopefully you would see the $35 Canada-US-Mex plan. As I mentioned to the other customer, I'm not an employee so I can't guarantee that it will work especially since you have an additional step.
