reactivation

[dereksimms88]

my plan will not change or reactivate, when i try to top up my account balance is 0

[dereksimms88]

i use my visa debit card and it only gives me an option for 10.00 or changes plan but when i hoose either it tells me nothing is due..... very frustrating already tried the lost stolen phone and adding an extra dollar 

[geopublic]

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@dereksimms88 wrote:

my plan will not change or reactivate, when i try to top up my account balance is 0

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How are you trying to top up your account?

[mimmo]

this is the announcement on making changes to suspended accounts:  https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-w...

have you tried clicking payments then doing a one time payment? you might wantto try buying a voucher from a store or a service like recharge.com if you are having issues with credit cards payments.

[Alex888]

@dereksimms88  Did you use a credit card or voucher to try and add funds? Did it say that it was accepted or did you get an error message?