can't call or receive calls

[tonyheath8585]

My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long distance add on ....". I have the $30 Canada wide plan and am only calling within Canada. Texts are also not working.

Data is working.

[geopublic]

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@tonyheath8585 wrote:

My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long distance add on ....". I have the $30 Canada wide plan and am only calling within Canada. Texts are also not working.

Data is working.

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Try restarting your phone.

[Alex888 · Accepted solution]

@tonyheath8585Try turning Airplane mode on, wait 30 seconds, turn it off and restart your phone. Next, try going into your account, report your phone as lost/stole, log out, wait 5 minutes, log in and report it found. If it's still not working you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437