I am not sure what to do here. My daughters phone shows connected to data, but 100% does not transfer any data. She cannot connect to the internet at all. Her plan shows using no data as well. The phone is in great shape and works perfectly on Wi-Fi....
I could use some help with a number transfer that appears to be transferred but when anyone calls, it says the number is not in service. Outbound calls are fine. Anyone at PM able to assist?
I paid for an addon, the account history shows I paid for the addon yesteday, and the site shows that I have no add on. How do I get this fixed? I'm stuck and need that immediately.
I started with PM in part for the CanadaLine train coverage. Just as the promotions started to increase the number of areas with zero coverage started to appear and keep increasing. Increase membership. Decrease coverage. Why?
The account shows a small usage of data for the month but its mostly unused. The strange part is the account shows some usage, very minimal, but everywhere she goes in South Surrey there is no data connection for iMessage. It is the 3G data that I k...
That link with how to call Telus worked. They spent time reviewing the situation. Its still not resolved, but now appears to be the other venders turn to do something with routing. I had also ported a second number that changed within a few hours, th...
