Paid for Addon, not applied

[Darrenm]

I paid for an addon, the account history shows I paid for the addon yesteday, and the site shows that I have no add on.

How do I get this fixed? I'm stuck and need that immediately.

[Anonymous]

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@Darrenm wrote:

Looking further, another case of filling in a form to purchase, it transfers funds to the account but does not give the service requested. 

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Do you still see the amount you paid in your Available Funds? (or more) If so then you need to actually buy the add-on. It's just the way the thing works.

[rh66]

your buying 1gb of data for $30?

[Darrenm]

Looking further, another case of filling in a form to purchase, it transfers funds to the account but does not give the service requested. 

[Anonymous]

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@Darrenm wrote:

I paid for an addon, the account history shows I paid for the addon yesteday, and the site shows that I have no add on.

How do I get this fixed? I'm stuck and need that immediately.

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Now you need to do the second step which is to purchase the add-on itself.

You've done the first step of adding money into the account.