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Paid for Addon, not applied

Darrenm
Good Citizen / Bon Citoyen

I paid for an addon, the account history shows I paid for the addon yesteday, and the site shows that I have no add on.

 

How do I get this fixed? I'm stuck and need that immediately.

4 REPLIES 4

Anonymous
Not applicable

@Darrenm wrote:

Looking further, another case of filling in a form to purchase, it transfers funds to the account but does not give the service requested. 


Do you still see the amount you paid in your Available Funds? (or more) If so then you need to actually buy the add-on. It's just the way the thing works.

rh66
Great Citizen / Super Citoyen

your buying 1gb of data for $30?

Darrenm
Good Citizen / Bon Citoyen

Looking further, another case of filling in a form to purchase, it transfers funds to the account but does not give the service requested. 

Anonymous
Not applicable

@Darrenm wrote:

I paid for an addon, the account history shows I paid for the addon yesteday, and the site shows that I have no add on.

 

How do I get this fixed? I'm stuck and need that immediately.


Now you need to do the second step which is to purchase the add-on itself.

You've done the first step of adding money into the account.

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