Payment voucher not working

[Harrisejaz16]

I just got a payment voucher from a convenience store and it has always worked in the past. But it just won’t work now. I am already sick of this ridiculous network, any way to fix this and get the voucher redeemed 

[darlicious]

@Harrisejaz16 

If you are using the same voucher type from the same convenience store and you have waited at least 4 hours try adding it again via self serve but clear your browser and use incognito/secret mode in firefox, chrome or safari. Be sure you are using the correct 12 digit pin code as there can be more than one 12 digit code on a voucher. If it still wont add try 611 one more time.

As per @JK8 advice contact the moderators to add your voucher. Response time has been around 1 hour lately. Keep an eye on the envelope icon next to your avatar for a little number to pop up indicating a message from the moderators. Responding promptly to messages 2 messages will speed up response times.

You can check your voucher in the Voucher Catalogue .

[Jb456]

You'll have to wait till it activates. Some vouchers usually within 15/30 minutes. Some a few hours and then there's some type of top ups that may take 24 hours.

If you just got it a few minutes ago. Wait 30 minutes or an hour and try again. You can also try in your self serve account by clicking make a payment and from the drop down switching CC to voucher.

[JK8 · Accepted solution]

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@Harrisejaz16 wrote:

I just got a payment voucher from a convenience store and it has always worked in the past. But it just won’t work now. I am already sick of this ridiculous network, any way to fix this and get the voucher redeemed 

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Some vouchers take up to 24 hours to activate. Try calling 611 to add it. 

If still problems contact a moderator and they will add it for you.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.