Activation

[yodahe01]

Hello I activated my phone and I noticed that my phone number had changed and also that it was not able to make calls I had set up auto deposit and still am not getting service over a month now. Please tell what the issue is.

Thank you.

[esjliv]

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@yodahe01 wrote:

Hello I activated my phone and I noticed that my phone number had changed and also that it was not able to make calls I had set up auto deposit and still am not getting service over a month now. Please tell what the issue is.

Thank you.

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@yodahe01  - when you log into your Self Serve account, here: https://selfserve.publicmobile.ca/Overview/. check the 4-digits listed under the 'Sim card' selection under the "My Profile" area.

Make sure they match the actual last 4 digits of your SIM card.

If they match GREAT!

IF they do not match, you were a victim of SIM fraud.  😞

List your phone in lost/stolen status.

Check your other financials. 

And, let Customer Support know asap.

Two methods to reach them here: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[Anonymous]

@yodahe01 

can you do troubleshoot your device,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email...only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Dunkman]

@yodahe01 

More details would be helpful.

Did you port your number from another mobile company? or picked a new phone number?

In your self service account, is your account status active or suspended?

Does anything work?  text? data?

Which model phone? 

Some basic troubleshooting advice:

Reboot phone

Network reset of phone. 

[Triguy]

Did you port your phone number over to PM ?  When you log into your account what is the status ?