Subscription not activated

[Reiji]

Hi, I have just purchased the subscription and was planning to transfer from rogers to PM, but have received the message of "subscription not activated". Could anyone help me with this.

Thank you!

[Reiji]

Hi, I have tried all method that was mentioned but it did not work so ill contact the PM support agent to help with submitting the ticket, thank you

[hTideGnow]

hi @Reiji 

If you got the error ""SUBSCRIPTION NOT ACTIVATED"  or  " Unable to Activate eSIM"  at step 6, Reboot your phone, re-login and the app will try to complete the activation

If same, then remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage