So I've been a Public customer since early October. I ported in from Fido and kept my old (604) 33x-xxxx number. Everything worked fine, could send/receive text messages and phone calls. Data worked. Recently I found that when I call people, my number is NOT what it used to be...now for some strange reason my number is (236) 971-xxxx. Obviously I didn't do anything and nobody can reach me at my old number. But I have old texts proving that my (604) 33x-xxxx number was working last month. What gives? This is very strange.
I checked and the serial number of my SIM is correct so I don't think I was a victim of SIM swap fraud. Please help? Thanks!
Yes, I can log into My Account. The only weird thing is my first name was spelled wrong and my home address was missing (but I'm not sure it was entered originally when I set up the account). All else seems OK however.
My SIM # matches the physical SIM card in my phone...
Sim is good then. Did you check your “profile” for name and address? My name is incorrect by design...and I have if recorded that way. That can make it tougher to sim jack if proper name is not given. You might update your profile and correct your name. What phone number is on your account?
@vcbgolf you ported your number into PM, are you sure it was successful? Was your Fido account was closed?
Sometimes people request a port but it didn't complete. One month later , PM will assign a new number as the porting was not complete. I wonder if that was the cause?
How would an incomplete port get a new number? Also usually an incomplete port has split service over the 2 carriers. Like receive calls on one and make calls on other. But never the less is @vcbgolf old Fido account still alive? Can you put the old Fido sim in a phone and see what is does?