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Texting is not working

Shreef
Great Neighbour / Super Voisin

My SMS massages is not working, i can receive them but can't send them

10 REPLIES 10

@Shreef 

I quickly checked the specs on the phone.  It should work with Public mobile.

https://www.fonearena.com/huawei-nova-3e_8777.html

 

Were you able to try the SIM card in another working phone?  This helps determine whether it is a hardware issue versus PM service problem. 

 

I assume that talk and data work properly?

 

Might want to try a network reset on your phone.


@Shreef wrote:

Thank you all for the replies, unfortunately my SMS massages still not working.

My phone is an android (Huawei Nova 3E), I have the 50$ plan.

I was told that someone will contact me in 48 hours, but no one really did.

I have tried rebooting my phone and even changing the phone, but still no result. 


@Shreef  What app are you using to send text? Can you try it using Goggle Messages. If you submitted a ticket to PM you need to keep checking your email icon for a private message response from the Moderators.

Shreef
Great Neighbour / Super Voisin

Thank you all for the replies, unfortunately my SMS massages still not working.

My phone is an android (Huawei Nova 3E), I have the 50$ plan.

I was told that someone will contact me in 48 hours, but no one really did.

I have tried rebooting my phone and even changing the phone, but still no result. 

kselmak
Mayor / Maire

What happened when you tried?

What is the status of the message you tried to send?

Is it too any number or a specific one?

Can you test it with a native/different messenger?

Can you test it in the different phone?

geopublic
Mayor / Maire

@Shreef  What is the make and model of your phone?

 

Do you have another phone that you can try your sim in?

gblackma
Mayor / Maire

@Shreef  try force closing your text app and restart your phone.  Wait 30 seconds and restart it.  Welcome to the community.  Stay safe. 

@Triguy 

 

SMS doesn't use data.

Triguy
Mayor / Maire

What type of phone do you have ?  Make sure data is turned on.  Try rebooting your phone.

 

I would ensure that your SMSC is set to +16475800172.  In some text messaging appications, the setting is sometimes referred to as message center.

Anonymous
Not applicable

@Shreef wrote:

My SMS massages is not working, i can receive them but can't send them


If you have the old $10 plan maybe you're out of texts.

If you have an iPhone make sure SMS is set to on in iMessage.

Is this for one recipient or all?