Account is disabled and I have no service on phone

[Luciuskayne]

Don't have service and cant access account 

[Luddite]

@Luciuskayne Any chance you have not paid for 90+ days? Accounts are deleted after 90 days in suspension.

[CS_Agent]

Hi there!

Please, send us a private message via Community and we will gladly assist you with this --> https://bit.ly/2GGCJzH 

Public Mobile Team

[gblackma]

@Luciuskayne while you wait for moderator response.  Try these 2 things. Try in order:
1. Restarting your phone. Turn your phone off, remove and replace the SIM, reinsert it,  wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.

[Staliger]

@Luciuskayne Please, send a private message to the Moderators Team via Community, and they will gladly assist you with this --> https://bit.ly/2GGCJzH

[dabr · Accepted solution]

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@Luciuskayne wrote:

Don't have service and cant access account 

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@Luciuskayne   You'll need to submit a message to moderators via SIMon, if you don't see the question ? on your screen you can use this link instead: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the prompts to finish.

[will13am]

@Luciuskayne , click on the ? on the lower right corner and follow the prompts to open a ticket.