Logged out?

[Mogens]

I realized that my autopayment  has been stopped, and my account deactivated while I am prevented to come home to Canada. Please tell me how to get my number back!

[Mogens]

Thanks, but I should have told you that I am stranded due to Corona outside North America, so the phone simply does not work - I cannot do what you suggest.

[Mogens]

l will try.  Thanks.

[Naepalm]

@Mogens 

You can try to contact the moderators and see what state your account is at.

Click on this link: Contact a Moderator through SIMon.  

Write in that you have been locked out of your account and need access. Then type contact us, then open a ticket. This will allow them to see why you are contacting them.

Have a wonderful, hope it works out!

[gblackma]

@Mogens if uts under 90 days and your account is suspended. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

You can also dial 1 855 4public and your 10 digit number and make a payment with vouchets and if there is an attached credit card. Stay safe. 

[computergeek541]

If it's been 90 days of suspension that your account has been in, your account has been closed permanently. It may be possible to get the number back, but you'd have to open a new account.  You would need a moderator's help too to have the number assigned because recently cancelled phone numbers aren't available for activation. No promises on this though.

If your account has been suspended for less than 90 days, service can be resumed by making a payment.