Switching Sim Card - activation error

[bgmcneil]

Existing user, returned to country and bought a new sim card - I'm trying to use the "change sim card" function and don't have access to my old sim. after entering my sim card, selecting the send to email option and clicking ok, I get a generic error message, suggesting I logout and try again. No luck doing this. any tips? 

[Anonymous]

@bgmcneil 

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

• Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
• Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

SIM Swap (publicmobile.ca)

[HALIMACS]

@bgmcneil 

Is your account in suspended status or active status?

If it's in suspended status, you may need to bring it back to active by either selecting that under lost/stolen option, or making a payment to resume service.

After that, try Change SIM function again.

[darlicious · Accepted solution]

@bgmcneil 

When performing any kind of change in your self serve account it's best to do the following to avoid error messages and other weird stuff from happening....

1. Clear your browser.
2. Reboot your device.
3. Open one tab only.
4. Use secret/incognito mode.
5. Chrome, Firefox, Safari or MS Edge work best.

Worse case scenario a CSA can perform the sim swap for you after you answer 3 out of 4 specific account questions to further verify you are the account holder. If you do this you can ask for the holiday gifts from pm to be added to your account at the same time. Welcome back!

[hTideGnow]

HI @bgmcneil   , it could be a browser issue, try clearing the cache or using another browser or use Incognito mode.  

[Anonymous]

 @bgmcneil : Did you lose your PM SIM? Since you can still log in and attempt the SIM change then your account is alive (maybe not active). So where's the original SIM?