For my 778-xxx-xxxx phone number, I purchased US roaming talk and text for $15, and also a 1 Gig US roaming Data for $30 - Transactions show the two separately purchased Add-ons.
"My Add-ons" only shows the 1 Gig US roaming Data (no US talk and text).
@nh1 : Due to the fact that the talk and text are not a counted feature, they would appear in the list after clicking Plan details...not under My Data & Add-ons. The _data_ is counted so it does appear there. But we would still like to know what you have in Available Funds in case you didn't actually buy one or the other.
For US Roaming 10 day packages Unlimited U.S. Talk, Text and 250MB Data Bundle= $20 Unlimited U.S. Talk and Text Bundle= $15 Unlimited U.S. Talk Only= $8 Unlimited U.S. Text Only= $8 U.S. Data Only 10 day packages 250MB= $10 500MB= $15 1GB= $20
when you visit U.S. and then Purchase it,
sign in to Self-Serve, to review your account, if you found at Available Funds: $$
TryTo Purchase Add-Ons Using Your Self-Serve Account
Follow these steps:
Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’
Select ‘Confirm my purchase’,
after purchase successful you have to do Rebooting your phone what is meant by rebooting the device turn off and turn it back on.
make sureenable roaming on, Try manually selecting either of AT&T or T-Mobile, whichever works best for you, for Re-Purchase Add-ons you need to wait 25 hours after the expiry first Purchase Add-onsor you need to Contact Customer Support Agentby CS_Agent, to do it for you..
Here’s How To Contact Customer Support Agent by Submit a Ticket,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,, Click here to submit a ticket↗↗.
oryou can send a private message toCustomer Support Agent by Click Here link,
please include in your message,
phone number,
Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST
Note: Public MobileNoSupport by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)
To purchase Add-Ons using your Self-Serve account, follow these steps:
Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
For my X phone number, I purchased US roaming talk and text for $15, and also a 1 Gig US roaming Data for $30 - Transactions show the two separately purchased Add-ons.
"My Add-ons" only shows the 1 Gig US roaming Data (no US talk and text).
@nh1 - please remove your phone number, could be a privacy issue.
Are you saying you see the ADDONS under your Overview section of your Self Serve account? This is where they should be listed if you added them successfully.
If you only see the charges in your payment history, then you did not complete the 2nd step fully. Go back to the addon section, and add the ADDONS to your plan/account - now that you have the funds to do so.
