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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 56721 Views
  • 168 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 63716 Views
  • 183 replies
  • 32 Bravos

Not recived SIM card

I bought a sim card since 15 January but I don't recived yet today 5th of Febrary.

acan by • Great Neighbour / Super Voisin
  • 1965 Views
  • 10 replies
  • 1 Bravos

Resolved! do not receive incoming calls

just (2 days ago) switched to public from virgin,    Incoming calls go to another virgin #. Outgoing calls and texts are okay,   what to do ?,can sim card be reflashed?

WR5440 by • Great Neighbour / Super Voisin
  • 1048 Views
  • 3 replies
  • 0 Bravos

Texts not being recieved at random times

Hello all, I am having issues with receiving text messages. It happens at random times and is not limited to only one number. For instance, I was sent two messages from the same number, the first message went through, the second did not. They were se...

Caerels by • Good Citizen / Bon Citoyen
  • 833 Views
  • 2 replies
  • 0 Bravos

SMS (Text Msg) issues

Hi all,I am encountering a weird issue. My kids both use Public Mobile. When they are at school, they can text me (we all have 902 area code), but they can't text my wife (she still uses her old 604 area code). At home, they can send SMS (text msg) w...

MDodson65 by • Good Citizen / Bon Citoyen
  • 1394 Views
  • 6 replies
  • 0 Bravos

Resolved! Two Plans, One Bill?

Hello,I have a Public Mobile plan for myself, and I'm planning to get a new SIM card for a family member's phone, so that he can have a plan too. Is it possible for me to combine the bills so that I can make only one payment (like a family plan, I gu...

Oracle365 by • Great Citizen / Super Citoyen
  • 1492 Views
  • 3 replies
  • 1 Bravos

Resolved! Posts are being edited....

I just noticed that all of my recent posts that included the phone number to the Telus Port team have been edited and had the number removed even though calling it solved the issue. There is no "Edited by...." and a reason like we see when an Oracle ...

kb_mv by • Mayor / Maire
  • 2356 Views
  • 21 replies
  • 2 Bravos

Resolved! Can’t access the email registered w/ PM for pass reset!

Hey guys, I’m Rachel. I need help!! So I have zero access to the email address I originally used to register for my public mobile account.Because of this issue:  I can’t receive a password reset email to sign into my self serve account. How can I fix...

Resolved! Can't make local calls.

Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?

Rjh1912 by • Great Neighbour / Super Voisin
  • 1938 Views
  • 10 replies
  • 0 Bravos

Resolved! i can’t sign into my account

i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...

kass01 by • Great Neighbour / Super Voisin
  • 2208 Views
  • 12 replies
  • 0 Bravos

Advice on dealing with SPAM calls

Hello, I am receiving spam phone calls about once every 5 minutes. So far today, I have received 141 spam phone calls.  This is actually happening to my Telus line, not my Public Mobile line, but I figured that the advice would be transferable.  Ever...

WoozyPolarBear by • Model Citizen / Citoyen Modèle
  • 1977 Views
  • 11 replies
  • 0 Bravos

Resolved! One month free and 5Gig not showing upon activation

Hi,During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb...

jmeborg by • Great Neighbour / Super Voisin
  • 1453 Views
  • 5 replies
  • 0 Bravos

Reduced voice coverage Winnipeg

I received a text a few days ago indicating that Wiinipeg and Brandon, the two largest cities in Manitoba, will experience reduced voice coverage. The text also included a phone number for more info. When I called the number I was asked if I wanted t...

Osbornecyber by • Great Neighbour / Super Voisin
  • 2561 Views
  • 15 replies
  • 0 Bravos

Resolved! voicemail message timestamp - how to change time zone?

Hi, all.For playing a voicemail message, is there any way to change the annunciated timestamp to use local time (or specific time zone) format instead of UTC? I've gone through all the menu options and couldn't find anything applicable. 

bw0 by • Good Citizen / Bon Citoyen
  • 5394 Views
  • 8 replies
  • 0 Bravos

Locked or unlocked?

I was given a phone but have no clue if it's locked or unlocked? 

Moomjoj by • Great Neighbour / Super Voisin
  • 883 Views
  • 4 replies
  • 0 Bravos

Plan suspended

Help! My plan has been suspended because PM couldn’t charge my credit card. Called my bank, the card is fine and it’s the same one They’ve been charging for months. thanksJ

Jcarpy by • Great Neighbour / Super Voisin
  • 1492 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't receive international calls/texts

I transferred my number a week ago and was able to call and text locally with no problems. However I found out today that my parents in the US have been unable to reach me through either calls or text since I switched to PM(almost filed missing perso...

Angelalala by • Great Neighbour / Super Voisin
  • 2280 Views
  • 10 replies
  • 1 Bravos

Resolved! International Texting

The plan includes unlimited international texting.  Does it work both directions?  I.e. If I call the USA from Canada I'm O.K but what if I call from the USA to Canada?

cookes123 by • Great Neighbour / Super Voisin
  • 1289 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't receive calls or Text.. Going to voice mail...

My buddy needs help with his phone ... He ported his old number to public mobile.  He can call out but he cannot receive calls or any text...  His old provider is Bell I did read it might take time.  In the Public Mobile it does show his phone number...

Rockwell2020 by • Great Neighbour / Super Voisin
  • 2360 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfer my phone # from MagicJack - Can't Receive Call

Hello, I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call. The error message is: ''The # you have reach isn't in service'' Please let me know if you have an id...

Maverick_FA by • Good Citizen / Bon Citoyen
  • 1642 Views
  • 5 replies
  • 0 Bravos

Resolved! 5G Reward

My email was registered to receive one month free and 5G if I joined by Jan 15. I did and eventually I received my free month reward but not my 5G and I’ve waited 30 days. Now what? 

Sheldalee by • Great Neighbour / Super Voisin
  • 1598 Views
  • 8 replies
  • 0 Bravos
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