[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
US roaming charges
I’m in the us, my public mobile roaming has expired. I’ve turned off cell data roaming but the phone is still showing us carrier activity. Will I be charged for roaming?
Plan renewal
My bank statement shows I paid my bill but my plan won’t renew. Says I still owe. How do I get my plan turned back on and prove I paid it?
Resolved! Multiple Accounts
I used self serve to create an account for 3 phone numbers but it wasn't able to put them all on the same account - how do i merge these account so i can have all my lines on 1 account. I have 3 more numbers i plan on activating within the next 2 wee...
Resolved! Data
On Saturday I got the text offer of free US talk minutes and 2gb of data to which I replied yes. Now I have no data left on my plan for some reason.
How to forward incoming text message into email account or another PM?
Hi,I am outside the country right now (Not in US or Canada). How can I forward my PM incoming text messages to another PM or my email account? Thank you
How to read text message in my online account
Hi,How can I read my text messages in my online account?Thank you,Nazmul
Resolved! I want to top up my wife's account
I want to top up my wife's account. She doesn't remember her password
intercom redirected to voicemail
hello,the intercom system of my apartment building stops working for me after I switched to Public Mobile from Koodo prepaid. I am supposed to receive a phone call when somebody at the entrance presses a button. But instead the call is redirected to ...
Resolved! change self serve email
I need to change my self serve email. How do I do that?
Resolved! Roll over add on data
I bought $5 add on data for 200Mb on Nov 28 but it was not roll over to December days plan. I used up my 250 Mb before end of November . Why is that so ? Thanks
Resolved! international minutes
Hi, I bought 300 international minutes and tried to call Cuba and did not work, what do they mean international minutes? which countries or how do you call
SIM Card not working in New device.
I purchased an Unlocked phone. I inserted the Public Mobile SIM card into the new device, Samsung Galaxy A21. The devices says the SIM card is network locked. I have put my SIM card into several other phones over the years with no issues. I tried a...
Resolved! forgot password and security question, account got locked...
forgot password and security question, account got locked... What can I do
Resolved! Returning customer
Silly me, I thought that a deal with Rogers looked quite tempting and I took the bait, only to realize what a stupid decision that was. I was with them for about two months now and I would like to come back. I still have my Public Mobile SIM card b...
Resolved! Second sim card?
I bought a new sim card recently, and during that process I got a message that (I think?) amounted to "hey we're sending you a second sim card, do what you like with it, give it to a friend, whatever you want!". Which I thought was a nice offer, but...
Resolved! cancellation upon death of account holder
Hi, my mother recently passed away, how can I cancel her number and can any unused time/ data/ funds be refunded or transferred?
Resolved! Self serve page won't load
Can't seem to access self serve with Windows 11 computer with Chrome or Microsoft Edge. Seems to work on my phone. Anyone else have the issue on computer? I don't like using the phone because everything is so small and my old eyes don't like that.
Payment not working
Ive tried to use my cc to pay but it keeps telling me it can not be verified
Resolved! referral not working?
I signed up with Public Mobile but the account seems to be missing the referral code I added in. Can you please help me check or add referral if it's missing? The referral is xxxxxx. Thank you.Edit: code removed by NDesai
Resolved! vouchers not working
bought two vouchers at separate petro Canada locations however they do not work. followed all the steps that were given to other customers about clearing browser and etc. bought these vouchers on the 4th of December and sent 2 tickets to a CSA. It sa...
Cell Tower Issue
How do I make an inquiry into issues with the cell tower closest to my house? I find anywhere near my house the bars are low on my phone, sometimes rendering data unusable. Anywhere else in the city my reception is near perfect.
Resolved! Ported my number, now I can't sign into Public Mobile
I signed up for a new phone plan last weekend and ported my number away from Public Mobile. I wanted to confirm my account is closed/cancel auto payments, but I cannot log into my self-serve PB account anymore. It won't even let me reset my password ...
Resolved! Why I can not find my 2GB of monthly in my account?
I switched from Lucky Mobile to Public Mobile on Oct 24, 2021. I followed the email: Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* Don't forget to activate by: October 25t...
Resolved! Sim card swap - two phones on PM with seperate PM accounts
I have two cell phones on Public Mobile (two accounts and two cell numbers). I want to swap the sim cards between the two phones. Reason – I have a newer phone, but my older phone has the cell number I use most frequently. I assume this will work – g...
