FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53798 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61972 Views
  • 186 replies
  • 31 Bravos

Resolved! Suddenly can't send texts

Posting for husband as he's new to PM: Switched to PM a few weeks ago. Everything has been working fine. Suddenly unable to send texts. I can receive texts. Phone calls are working fine. I'm sending texts but people are not receiving them. Wife also ...

ETusesPublic by • Good Citizen / Bon Citoyen
  • 5001 Views
  • 16 replies
  • 0 Bravos

Resolved! Change plan

Can u change your plan if u think u might be needing more data ? 

sarahsue86 by • Great Neighbour / Super Voisin
  • 1421 Views
  • 5 replies
  • 1 Bravos

Resolved! 5GB special

I registered a new email address in order to receive the free 5GB data special when if I activated a new phone/plan prior to Jan 15th. I activated a new phone however I can't see that the 5GB of extra data show up anywhere as available. How do I go a...

vhenry by • Great Neighbour / Super Voisin
  • 1452 Views
  • 4 replies
  • 0 Bravos

Re: WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

I completely agree with this post I have been having nothing but problems with public mobile since I signed up through them I am constantly dropping calls and phone calls are not coming through just now I placed upon called weight with Amazon and the...

Tippietoes by • Good Citizen / Bon Citoyen
  • 3227 Views
  • 12 replies
  • 0 Bravos

Resolved! What can I do to protect myself against porting scams?

I've been seeing a lot of posts about people being scammed/hacked from their numbers being ported without their consent. Is there anything I can do on Public Mobile to prevent my number from being ported?

Bonbu by • Great Neighbour / Super Voisin
  • 2704 Views
  • 11 replies
  • 0 Bravos

Self-Serve Just Keeps Refreshing - Can't Login

I can't login to my Public Mobile account at all. I've tried on different browsers, on different devices but nothing works. Each time I login with my credentials the login page just refreshes. Nothing happens. No dialogue appears or anything. This is...

Bonbu by • Great Neighbour / Super Voisin
  • 1082 Views
  • 4 replies
  • 0 Bravos

Cannot send MMS.

I've been reading similar posts on my mms problem but none seem to be working for me. I have all the correct APN settings. My data works. I have data on when I try send an mms. I am using the default android messaging app. I can receive mms which is ...

torres by • Great Neighbour / Super Voisin
  • 4035 Views
  • 10 replies
  • 3 Bravos

RCS using WI-FI

Can anyone confirm if RCS works of you only have a wi-fi connection ( no connection to cell tower)

Kc96 by • Good Citizen / Bon Citoyen
  • 10061 Views
  • 20 replies
  • 0 Bravos

Resolved! cant add payment vouchers to my account.

Recently I got 2 $40 payment vouchers. When I tried putting them on my account the pin numbers, said they could not be added, to verify them and try again later. I later tried again later with the same results. I put them on my moms account and they ...

Chase1b by • Good Citizen / Bon Citoyen
  • 1253 Views
  • 5 replies
  • 1 Bravos

Resolved! New to publicmobile

Where do I put the MMSC and MMS Proxy? For iPhone. Thanks  

keesh9 by • Good Citizen / Bon Citoyen
  • 1211 Views
  • 4 replies
  • 0 Bravos

Resolved! Buying add-on's with autopay

I use autopay on my account which works well. I wonder if this also works for add-ons. If I buy an add-on do I have to put money in the account first to cover the cost, or will it automatically be taken off the credit card? Thanks.

bartinbc by • Great Neighbour / Super Voisin
  • 750 Views
  • 2 replies
  • 0 Bravos

Resolved! Charge 4 times for plan upon sing up

SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try t...

TomEnns by • Great Neighbour / Super Voisin
  • 1242 Views
  • 5 replies
  • 0 Bravos

Resolved! Promotion

I sign up before 18 Dec 2020 and was supposed to receive a $5 discount per month for 6 months as a promotion. But I haven't seen this on my bill. Any idea?

ali86 by • Great Neighbour / Super Voisin
  • 927 Views
  • 4 replies
  • 0 Bravos

Resolved! 2nd month free

My 2nd month payment is due January 10 and I haven't received the credit for 2nd month free which I properly registered for. What should I do?

Pipcan by • Great Citizen / Super Citoyen
  • 2093 Views
  • 10 replies
  • 1 Bravos

Resolved! porting my grandfather landline Bell phone number

I have  my DSL internet (Teksavvy) using  Bell telephone line, and I want to port my Bell number to Public mobile.What is the best way to do, and keep my internet down to minimum?Thanks for the advice and help.       

sugarorange5 by • Great Neighbour / Super Voisin
  • 1881 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto-Pay No Longer Working - Card Cannot be "Verified" (Help?)

I set up auto-pay ages ago, everything was working great.  This month I got a notification that my payment did not go through and I have 90 days to make a payment or my account will be suspended.  Called Visa, they see no charges attempted by Public ...

xiotisa by • Good Citizen / Bon Citoyen
  • 2806 Views
  • 14 replies
  • 0 Bravos

Resolved! How to disable call forwarding

I've been trying to disable voicemail entirely, but it does not work. At best what I can do is activate extended greetings and not allow people to leave a message, that is not what I want. Then I tried to turn off call forwarding, which also does not...

Shadowpt by • Good Citizen / Bon Citoyen
  • 4903 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotion

Hi, I just activated for the first time. I had signed up to get the promotion of 1 month free and extra 5GB. However, It does not appear on my account. Should I give it more time for it to show up? Also, I used a friend referral code and do not see t...

keesh9 by • Good Citizen / Bon Citoyen
  • 1372 Views
  • 6 replies
  • 1 Bravos

Sim card

I haven't received my Sim card how do I track it

Jeddoreguy by • Great Neighbour / Super Voisin
  • 670 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out account

I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated! 

Labels
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.