Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
If I transfer my public mobile phone number to a different carrier, can I still keep my current public mobile account and plan active and get a new public mobile phone# on the current account and plan and keep my rewards?
Hi thanks for the promotional data it's great. So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks
I agree completely. My debit card was renewed. I have not used self serve in years as I had no need to. Now that I do because customer service is completely void, I had to buy a voucher. It has been 12 hours and I have not been able to use the vouc...
Hi, I'm new to this community and no idea how this works seeing as I can't get help from the chat bot and theres no way to reach any customer service any other way except for this. Very frustrating. A contact number would be nice. This may be enough ...
Hi there, I am in the process of setting up a new account with Koodo and am going to use my Public number. The renewal date is the 7th, but funds were already charged on the 1st. I would like to have the funds refunded so that I can move the number w...
Completed 4 steps.Got message from previous service provider (SP) advising that a transfer request was received, but to contact them only if request was in error.Of course, did not contact them.Thank you
received 500 minutes international calling minutes, but my home country Bangladesh is not on the list. So what will I do with those minutes?? please add Bangladesh or take those minutes back. it's not actually a reward for us. Thanks
Trying to validate my payment vouchers tdoday but they are not working have purchased them at teh same place i always do. I tried to activate them on *611 and the website with no success.
Anyone have a number for an actual person at public. My card expires shortly and have tried everything...space and no space for postal code exact name caps and no caps...but it states unprocessed by card issuer but my credit card company say it's p...
I am currently out of my home province and there has been an unexpected death in the family as my boyfriend's father died of a massive stroke. I have the $15 plan with add on minutes but find myself using them up. The phone has been my lifeline as I...
Hi, my friend has a Samsung Galaxy S20 FE 5G , and we are wondering if he could go to Public Mobile. The website to check if it will have service doesn't include the S20.
I want to park my current PM number to voip.ms. At the same time I want to keep my current plan and discounts, either with the current SIM or with a new one (obviously, with a new number). Is this possible in any way? V
Is it unlimited Canada and US minutes originating from both US and Canada?And the 15 GB of data applies to US and Canada also?The fine print #5 and #7 are missing from the detail page, it only states fine print 1-4.
I was going about the process of getting my wifes sim card up and running, I had all her info typed in and hit enter, it started the 4 steps to authenticate etc anddd i look over and the little sim card is gone. In my franticness I got my computer un...
Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation s...
Hello, I received a message yesterday that I was given a free one-time gift of 2GB of data and 500 international long distance minutes. I claimed it at once and I checked my account changed right away. However, I failed to make phone to China today! ...
Been told to ask for help through the community forum my PIN for my voucher is xxxxxxxxxxx and it says it's not able to process this transaction at this time to ask for help my phone number is xxxxxxxxx and my name is Brandon can you guys help me or ...
Hi , my phone line is 416-xxx-xxxx. I cannot be reached by anyone. They all get bounced to a voice message system. Meanwhile I don't hear my phone ringing. Problem day is today Dec 3, 2021. Help asap please. Thank youPlease email me at xxxxxxxxxxx a...
bought a voucher it wont work took it back to the store. they told me to contact public mobile. I cant even submit a ticket to get help. because it tells me error login. nothing is helping
