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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64500 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69591 Views
  • 180 replies
  • 32 Bravos

Phone compatibility?

I just switched to  new phone, using the SIM card from my old phone. The only network the new phone is recognizing is Telus. I can send/receive texts, but not calls. The new phone is a Moto G Power, 2020 version.  When I was shopping for a phone, it ...

Sfairbank by • Great Neighbour / Super Voisin
  • 1201 Views
  • 4 replies
  • 0 Bravos

Fraser Valley, BC service down to H+ today

Just a heads up if others have noticed speed has dropped to H+ from 4G. Please note before people start coming Into here and talking about 3G speeds, I have a grandfather plan from 2016 with full LTE speeds.  Thank you. 

BrrMcGrr by • Great Citizen / Super Citoyen
  • 3260 Views
  • 15 replies
  • 1 Bravos

Phone not delivered

I ordered a phone on May 26th, my CC was charged on that day.I have not received it and I can't find the email conformation for tracking details nor is there a purchase history on the Public Mobile site. Please help

danielle7282 by • Great Neighbour / Super Voisin
  • 1874 Views
  • 9 replies
  • 0 Bravos

Resolved! Voice mail language

1.  Why my voice mail announcement msg is in French.  Please change it to English.  Thanks. 2.  I cannot set up my voice mail properly since I dont understand French. 3.  I received correspondences from you in French too.  So weird.  I did not set up...

echiu88 by • Great Neighbour / Super Voisin
  • 1427 Views
  • 4 replies
  • 0 Bravos

Resolved! resending a request to port a number to Public Mobile

Can some one please help to complete a number port from Fido?I did not get the message from Fido to authorize the port and now needs to be sent by Public mobile again.I cannot find any way to request this.I cannot submit a ticket because I never rece...

nnijjar by • Great Neighbour / Super Voisin
  • 2027 Views
  • 6 replies
  • 0 Bravos

Resolved! sim card

I left my cell phone out of town. It will be least two weeks before I get it back. In the meantime I would like to order a new SIM card and insert it in my old cell phone. My question is: can I use my existing account to add this new SIM card. Or- ca...

qw by • Good Citizen / Bon Citoyen
  • 2094 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone useage on Usage History doesn't add up

Why does Public Mobile say I've used 15 minutes of my phone minutes when I've used 7.96 minutes (yes, I added them up on my View Usage History page)?  I just opened the account 3 weeks ago and am using an iPhone SE.

wendykev by • Good Citizen / Bon Citoyen
  • 2483 Views
  • 13 replies
  • 0 Bravos

Resolved! data top up not credited to my account

for the last two months I have received notifications that I have used all my data so I have paid to add extra data, but haven't gotten that data!

rurid by • Great Neighbour / Super Voisin
  • 1017 Views
  • 3 replies
  • 0 Bravos

Resolved! Upgrading phone plan

Went to upgrade from 25$ plan to 35$ plan. Accidentally confirmed it twice and now have a balance of 70$ and plan hasn’t changed yet. Any insight would be greatly appreciated ASAP 

FazeDoyle by • Great Neighbour / Super Voisin
  • 1106 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing rewards

Hello. I signed my aunt up for public mobile and was wondering when I will see the refer a friend reward issued to my account. I used my code when I signed her up. Is there any particular days I have to wait before I see it added? Thank you 

Phill-40 by • Good Citizen / Bon Citoyen
  • 1332 Views
  • 5 replies
  • 0 Bravos

Resolved! service

What do you if the account was suspended due to expired credit card.Then trying to log in and forgot password. 

vegg1e by • Great Neighbour / Super Voisin
  • 936 Views
  • 2 replies
  • 0 Bravos

Resolved! No response

I have message the monitors twice now and I'm not getting any response. Anybody know another way of trying to get a response from this poor customer service

Carlalampel by • Great Neighbour / Super Voisin
  • 1223 Views
  • 4 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

Hi, I passed my phone plan to different provider yesterday. My phone plan with Public expired after. I have got one message to send a message with text "Yes" once, but 90 minutes left before text that. Then, most likely, the phone plan expired and I ...

Jan_Fanta by • Great Neighbour / Super Voisin
  • 621 Views
  • 1 replies
  • 0 Bravos

Re: How to stop payments?

I really hope someone can help. I have pre-authorized public mobile payments that I want to stop. However, I have lost the sim for the phone and I am not able to log in to the account. I had 2 accounts with the same email address and only the second ...

agil5 by • Great Neighbour / Super Voisin
  • 1857 Views
  • 7 replies
  • 0 Bravos

Resolved! urgently need to reduce my plan

i am  trying to reduce my plan,to a lower plan without the internet, its directing me to go hereand there and not solving the issue,

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