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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71148 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74029 Views
  • 180 replies
  • 32 Bravos

Payment issue

Hi, I'm having problem paying my phone bill. There's an error in the system and I was wondering if you guys could help me. Thanks. 

beatrizch by • Great Neighbour / Super Voisin
  • 957 Views
  • 3 replies
  • 0 Bravos

Resolved! New phone, but want to keep existing #

I am with Public Mobile, using a Samsung phone. I have upgraded to a newer model. If I transfer the sim from the old phone to the new phone (sim spec in both phones is the same), will that get me back in business, with the existing number, or do I ha...

vindicator by • Good Citizen / Bon Citoyen
  • 1300 Views
  • 3 replies
  • 0 Bravos

Resolved! No service

I purchased and activated my new sim cart and my phone number is xxxxxxxxxx but when i inserted the card in my phone Tecno Camon 16 S. there is no network signal. however when i tried it on my friends phone the card worked perfectly.Could you help un...

MAKOHAGOD by • Great Neighbour / Super Voisin
  • 2372 Views
  • 8 replies
  • 0 Bravos

Resolved! Voicemail Diling Phone number

I was curious to know that how can I listen to my voicemails form other than my mobile phone.Thanks and Regards

shahestates by • Good Citizen / Bon Citoyen
  • 1338 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM network unlock PIN

After inserting PM SIM card and turning on phone it asks for a PIN to unlock SIM card.  Why? And where do I get the PIN?

fredkeul by • Great Neighbour / Super Voisin
  • 1413 Views
  • 5 replies
  • 0 Bravos

Phone order status

I ordered an iPhone on Aug 20, and have yet to receive any other updates or notifications about delivery. I chatted with a Customer Service rep and was told it will take up to 10 business days for delivery. Still no word even after the 10 days. I log...

KevinY111 by • Good Citizen / Bon Citoyen
  • 1374 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting over a number

Hello, I activated with pubic almost 4 hours ago, everything went through, but they sent me a text message saying there was a problem and it turned out I had put an incorrect account number from my old carrier. The message said someone will contact m...

tbridgmohan by • Great Neighbour / Super Voisin
  • 958 Views
  • 2 replies
  • 1 Bravos

Phone return / exchange

I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period.  I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response.  I...

AlunLloyd by • Great Neighbour / Super Voisin
  • 1784 Views
  • 5 replies
  • 0 Bravos

Resolved! Add a phone

Are you able to add another phone to your existing plan ? thanks 

KFM1 by • Great Neighbour / Super Voisin
  • 1615 Views
  • 5 replies
  • 1 Bravos

Resolved! Ne promotions

Any promotions right we can get as exciting customers?

Jenny_jojo by • Good Citizen / Bon Citoyen
  • 2635 Views
  • 14 replies
  • 2 Bravos

Unable to send/receive texts after activation

I just activated my SIM card last night. I did not receive any SMS message confirming the activation but my previous SIM card lost service. When I put in my Public Mobile SIM, it says there is service but I am unable to send / receive calls and texts...

ravennickel by • Great Neighbour / Super Voisin
  • 1392 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: How do I reach a customer service agent

My plan has expired as a result of a new credit card expiry.  I updated that accordingly, but my plan is still suspended.  There is no balance due (despite me trying to select the option to pay any outstanding amount due).  I can't reactivate manuall...

adace73 by • Great Neighbour / Super Voisin
  • 1603 Views
  • 6 replies
  • 0 Bravos

Resolved! Settings for Mobile Networks

I have a Samsung S8 and use Data only for Emergencies. What should my settings be on LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only, or GSM only. Thank you for any help. 

Cando1 by • Great Neighbour / Super Voisin
  • 5135 Views
  • 8 replies
  • 0 Bravos

Resolved! personal hot spot

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

jrstamp74 by • Great Neighbour / Super Voisin
  • 4573 Views
  • 14 replies
  • 0 Bravos

Resolved! Does unlimited international SMS/MMS texting apply to incoming

Does "unlimited international SMS/MMS texting" apply to both outgoing and incoming texts, only in Canada?If I use my phone *only* for texting while in the USA will I need an add-on? <Edited to better explain the question.>

Hance by • Great Neighbour / Super Voisin
  • 3647 Views
  • 12 replies
  • 0 Bravos

Resolved! Moving Abroad

I will be moving abroad to Europe in 2 weeks for the next 8 months and I was wondering if there is anyway I can keep my phone number once I get back and possibly my plan and rewards. Thank you

espanol599 by • Great Neighbour / Super Voisin
  • 2794 Views
  • 12 replies
  • 1 Bravos

Resolved! reactivating

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

francag by • Great Neighbour / Super Voisin
  • 1007 Views
  • 3 replies
  • 0 Bravos

Plan error

When using self serve I am unable to see my current plan. Every time I access it shows an error. Something went wrong, Please log out and log in .... Also, when I try to change the plan, under current plan it is just blanc. Any ideas?

HelenM by • Great Neighbour / Super Voisin
  • 947 Views
  • 4 replies
  • 0 Bravos

Can't redeem voucher codes

I bought a 50 account top up voucher when I bought my new SIM card and when I try to activate it I can't redeem the voucher code (I bought a 25 dollar one to see if it was that voucher's issue and nope, can't use vouchers at all) I don't have a credi...

iacm by • Great Neighbour / Super Voisin
  • 2146 Views
  • 7 replies
  • 0 Bravos
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