Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there a human being I can talk to at public mobile?
I got same amount of bill each month for almost a year, but in June bill, I was charged with extra amount on my credit card, how do I get my money back? thanks a lot for your help and reply in advance.
Of late I noticed that every month 31.64 has been charged to my credit card. However, in my payment history it is billed 30.00, which is correct as per my plan and rewards.Why it is so? Why the credit card billing is more than the actual billing that...
Moved to The Lounge: This is Bell billing matter and unrelated to Public Mobile service .
So can someone tell me how I can remove my $ 5 dollar fee I have to pay for every month even though I am totally deaf and have been on Public Mobile for 3 months now with only using my phone to try to stop TELUS Scams they want you to buy. Worked ...
I just registered for a new plan.however I cannot activate my phone because the person who gave me the phone cannot remember the username or password.i would like to discontinue my data until I get a new phone.vilma
Does the Note 9 model 960U work with public mobile? I saw a post saying text/calls works but does LTE data work fine on it? thanks
I was a PM customer up until a year and a half ago, and received an email a few weeks ago with a discount promo to come back. I ordered a new SIM and went to activate it and was unable to, due to the username being deactivated. I spoke with live cha...
Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection. I checked APN settings and they look good. I checked the self portal and account is active. I've reb...
when I use cell phone . they show Not register network...…... can you fix my cell ???
Hello There, I signed up with public mobile at a store in my area. For some time, i have been buying the vouchers and topping it. But recently I wanted to make a change to my account, problem is, I cannot create a self serve account because when i ty...
Here's what happens if you lose your phone and choose to suspend your account: 1) Once you realize your phone is really lost, you click "lost/stolen phone" under "Plans and Add-ons". The only option there is to suspend your account, so that's what yo...
Hello community, Anyone else having network issues this morning. Unable to make outgoing calls. Eliza5
So i just noticed that the numbers of minute call keep adding up in my $15 plan even with the incoming calls. Am I missing something?
French Forum
Question in subject. Searched all over wasn't able to find the answer.Thanks!
I have been disconnected though my auto payment is on and is only due today 14-Jun. no way to contact public mobile. Moderator service is horrible. Can anyone help how to get account reactivated?
Hi all I had 35$ credit on my account.My plan was ending on the 12th.Without me doing anything, 25$ out of the 35$ credit I had got taken to renew the same plan.I was a bit shocked as I was hoping to wait a few days before reactivating.I just don't ...
Hi,I'm new here and just signed up to Public Mobile last month. I was reading that if you have auto payments set up you get a discount added to the monthly bill and if you have it set up for 3 months prepaid, it increases. How do I set up the 3 mo...
Hello. I just got called because my account with Speakout was expired. I needed to top up the account before I'd be able to get my number transferred over. I just topped it up the account is no longer expired. I was told to post here to get the proce...
My plan is $15 per month:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextI just found out I cannot receive voice messages. when I called my number, I can hear my recor...
Hello, I want to port my grandmother's number over to Public Mobile from Rogers Prepaid. Her account balance just expired 3 days ago will I be able to port out her number as it is our would I need to reload her account and lose the balance before it ...
I bought a Sim card online. When I wanted to activate the sim card, it said that it was unavailable. A brand new Sim card, sent from your company. So I had to go to a Public Mobile vendor and I had to activate my phone with a new sim card. How do I g...
I am low on internet almost finished 95% with $40 plan, how i can activate new plan $50, right away. I have already added money to my account but it is saying that $50 will be charged in the next billing cycle, which starts in next month. Please help...
Hi There! I need to reset my password and when I try to do it through the "selfserve.publicmobile.ca/forgot-password" it tells me my email does not exist which I believe is because I have added a plus (+) to it. Please lemme know how to proceed!I nee...
I have a ZTE Axon phone that I have been using with PM for about a year. Everything was working great. Had to do a factory reset on the phone for other issues and ever since then I can't get data to work. Here is what I have tried so far. 1. Multi...
Hi, i ported my num using the self-serve tool from PM, I have data, receive calls, but incoming calls are coming through. Also, some number (temp?) other the one i ported over shows up in the Plan area. Can you confirm this is porting in progress? If...
I would love to reactivate my account but when I try to log in its suspended? Can someone from the staff please contact me by email?
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