Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34 replies
  • 5 Bravos

Error when transferring from telus

I'm try to port my number from Telus, but keep getting a "unable to process" error message.i'm using a different email address than the one I used with Telus. Please help. thank you.

lizruskay by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Calgary - 2 Extra SIM cards

Just switched 2 accounts over and want to help out anyone who still wants to get this deal.  Ordered an extra 2 which are not being used now. Selling at cost $5 each.    

Resolved! Thank you, Forum! How I Successfully Ported from Rogers...

After reading posts upon posts, I finally activated my second sim yesterday, and ported from Rogers tonight after about 10 years with them. Although I had to give up a pretty good Corp350 plan, I needed more data from my mere 150gb!I bought two PM si...

Mystery by Great Citizen / Super Citoyen
  • 7 replies
  • 7 Bravos

Quick question

I had Public Mobile and I switched to Fido and I've noticed the places I frequent Public Mobile has better reception, is it possible for me to go back to Public Mobile and just restart my existing cycle that I ported out of?

DesiMundha by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Extra Sim, Downtown Toronto

Hey guys, My brother ordered a sim card last week and he isn't going to use it anymore. PM me if you don't want to wait inline for a card, will sell for $10, $6 for the sim, $4 just to cover travel expense.  

vernonli by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! What day should I set the data limit on my phone?

Ok bear with me as this is the first time I have been on a pre-paid provider.  When I had my corporate Koodo account I was using roughly 3 to 3.5 GB of data a month and didnt have to worry about going over my 1gb data that was included in my plan.  I...

jlm1991 by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Happy Birthday Shazia_K!

Hey @Shazia_K On behalf of a community that is awed by all the hard work you do for us, would like to wish you a very happy birthday! (Pretty sure I got it right, you let it slip a while back that it was today... ) Hopefully you got the day off and d...

JaK by Deputy Mayor / Adjoint au Maire
  • 2 replies
  • 5 Bravos

Cannot access voicemail

Hi, Everytime I try to access my voicemail by holding 1, it says that I dont have a long distance add on and to get one. Can someone help me? ThanksCason

cacamoumou by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Credit card charge doesn't match account credit

I activated and ported my phone over to Public Mobile earlier today on the $40/4GB Fall Promotion.The Activation Details email I received from Public says my Pick&Pay amount was $246.My credit card was charged $246. When I log into my Public Mobile a...

LD500 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Can't Port From Wind - Error

Couldn't port from Wind during the activation so I chose a temporary number.  Tried porting again now that my account is active but received this error: We are experiencing difficulties in processing this request. Please contact Public Mobile for add...

tsm28 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

3 way calling kicks out other user

my wife just took advantage of the promotion after being on the fence (us roaming sealed the deal!☺️)she uses 3 way calling often and when she initiates the calls with one bell user and one rogers user, the rogers user gets disconnected after some ti...

cuzcatlec by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! SIM Activated & No Network Connectivity

Hello I've successfully activated a SIM and ported from Fido. I'm currently unable to connect to the Public Mobile network (voice). I have zero bars/an "x" on the signal icon. Phone: HTC One M7 (unlocked). Phone was successfully used with a Bell and ...

Darkseid by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Question for porting from Fongo

Activation with new PM number is done.I tried to port number from Fongo however I saw WIRELINE NUMBER TRANSFER page.Just wondering if it is okay I fill out everything to port Fongo number or I have to fill out thru wireless transfer page. Does anyone...

canavan by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Porting Issues - PM setup the wrong number off by 1 digit

Hi all,I'm porting from rogers, my account in self serve shows the correct number. however, when I send a text out from my public mobile activated sim it's another number. What's odd is that, it's almost the same number, it's just one digit off. And ...

zeeden by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos


Hello I set up my phone and got a new number then tried to port my number and it said everything was good but my old number is now dying it's out of service and it's not working with my Sim card now and if I lost my old number together Im going to be...

Lynne by Great Citizen / Super Citoyen
  • 5 replies
  • 0 Bravos

Major Issues my Account! (Not this one) PLEASE HELP!

I activated my account earlier today (not this one) and I'm having major issues.1. I can't log in to my account. It tells me my password is wrong, when I try changing my password it says my email can't be verified, even though I got a confirmation em...

Lg1 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

error at last page of sign up, now invalid sim card

Hi,I had an error during the last step of signing up in the payment option and now I am unable to sign in or use that sim number again, shows up as invalid SIM. Could a moderator help me?Thanks

wwwjjj by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Random reception lost from time to time

I have been noticing that I lose reception completely from time to time. Sometimes I am on the go, sometimes I'm just sitting at my desk. Reception usually disconnects then comes back right away though, but I can see that I lose it completely. No ser...

FFL by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Credit Card Transaction declined but card was billed

I am trying to activate my SIM card and received the error message that my credit card transaction was declined, however my credit card was billed  how can I activate my account without re-entering all the information and being billed twice ?   

Quad4x4 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

No incoming calls on PM number

samsung s3 still on PM number and incoming calls goes straight to voicemail.  Any clue why? I haven't ported my number yet. Everything else worksIt's something with the S3 because the card works fine on my iPhone. Please help!!!

Tsflui by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Network locked SIM card inserted

Hello, I just transferred my SIM to a new phone (worked in the prior phone) and it says network locked sim card inserted. The phone I bought was supposed to be unlocked. I just activated this week. Is this an issue with the phone or could it be an is...

TML2016 by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Requested Port

I requested a number port but as of right now I am only able to make calls/texts under that number but unable to recieve them, is there a problem with the port or does that mean it's just in progress?   The number I originally activated my sim under ...

dztraw by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! SIM card activated but no service

I'm pretty sure my SIM card is activated but I have no service still. It shows that it has been topped on in the overview and I can also login and see all the information using my email and password, but I still have no service. Can anyone help?

4ndr3wch4n by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Porting in the future

Hello, I'm looking to switch to the speical promo, hopefully picking up my sim card tomorrow. I had a question regarding porting at a future date. I am currenlty with telus, the account has three numbers. I want to port one of these numbers to the ne...

cnasato by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

One spare sim card in Mississauga

I have one spare sim card in Mississauga, near Erin Mills Town Centre.  I'm willing to give it out for $6 (meet up at Erin Mills Town Centre), and a referral.  PM me if you are interested. Thanks! Update: taken already   

Kogepon by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Unable to port from Wind Mobile

Hi Guys, I am trying to activate my sim card but was unable to port from Wind Mobile.Any help would be appreciated. Thank you.

anom by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

No incoming calls or text

Moved from Chatr and so far no incoming calls. I can only make outgoing calls and I have data. I sent private message to @Shazia_K, @Mary_Mwith SIM# and phone number and I hope they  get back to me as soon as possible and fix the issue_______________...