Community

Resolved! Friend new PM activation but no service

A friend of mine went into London Drugs to get a PM SIM and they activated it for him. Here where the problem lies, he didn’t reply to the porting text from Telus until 4 hours later and he got another Telus text this morning at 9:00. He replied with...

Resolved! Where does it state the 2gb promo code is only for 6 months?

Hello,I have recently switched to Public because of their 2gb promotion. I had thought it was an extra 2gb for as long as you stay with Public, however it seems it is only for 6 months. Nowhere in the advertisement or the terms and conditions state t...

Resolved! Change SIMCard- Invalid SIM

Hi, I already have an account and my old phone and old SIM were recently irreparably damaged. I bought a replacement SIM at Walmart today for my new unlocked phone and it is reading as "Invalid SIM" in the Change SIM Card section of my self-serve acc...

Resolved! Re: Community Terms of Service & New Community Guidelines

f i'm changing my SIM card to another phone with public mobile, to another phone do I lose my reward / price  or doing nothing ? Thank you

Resolved! Long Distance Cell to Cell

So, I was told by someone that if you call internationally cell to cell that there is an enhanced fee.  I, of course, said that makes no sense.  I wondered about this and we did a test call to Spain.  My phone said the duration was about a minute, bu...

Resolved! Finding Account Number

How do I find out what my account number is? It has been a few years since I set up my phone online. I do not remember the email  or password that I used. I did write it down but cannot find the paper. I am in a real bind. My brother in law tried hel...

Resolved! Paid for service, assigned a phone number and phone still doesn’t work

Just signed up, received a phone number and money has been taken out of my account but when I go to use the phone it says there isn’t a texting plan, when I try to call it says the service isn’t set up. When I go to log into the account online it doe...

Resolved! 5GB signup bonus

Hi all, I joined Public quite awhile ago.  I was supposed to get a 5GB data bonus but I never got one, at least not that I saw.  Is there any way to check? Thanks in advance!

Resolved! Trying to transfer my number to Public Mobile from another provider

I am trying to transfer my number to Public Mobile from another provider, but it says that it was unable to transfer the phone number I entered. What can I do about it?

Resolved! Switching plans in middle of 30 days

Hello, im in the middle of a $70 15gb plan expiring on September 16, my data’s almost up so I need prob 10gb more of data for personal use, I don’t want to pay $150 for 10gb more of addons until September 16 so can I switch to the 10gb $50 plan until...

Resolved! i got a message stating that i am roaming in USA, but i never went to USA

Resolved! Promo code

So I bought a public mobile sim card and I saw there was a promo code you could put in to get 2gb of extra data a month forever on plans 35$+, I was wondering where I could put in this promo code?

Resolved! Signal

How is network signal in elevator, basement and subway?

Resolved! My puk

What is the puk. I have no service on my phone and it’s saying locked sim

Resolved! After paying, cannot log in to account, cannot make calls

Public mobile set up for autopay, no changes, no log ins for months. Today I go to call out, get message "no more minutes" 2 days ago got txt saying payment went through.  Checked bank info, money went to Public Mobile 2 days ago. Went to log in acco...