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Out of N.America i.e. no network. Want to port number and cannot receive SMS

ash-kumar
Good Citizen / Bon Citoyen

I'm writing here after trying my best with the chat bot & the subsequent form of trying to get in contact with support. I was simply not able to submit the details to create a ticket no matter how much correct information I provided, and I was told by the Chat bot that there were some technical difficulties and to come write my issue here.

 

Simply said, I've moved out of Canada, and there is not the slightest hint of network here. I am using a VoIP service that allows me to receive and make calls to Canadian numbers. I would like to port my PM number over to this service. They have all the appropriate details, and they've contacted Public Mobile. PM sent me a text to confirm  - except I can't receive texts on the PM network here!

 

I'm trying to get in contact thus with whomever who can confirm that I'm legit and that this is a legit transfer.

1 ACCEPTED SOLUTION

Accepted Solutions

BeachNBeer
Deputy Mayor / Adjoint au Maire

@ash-kumar 

 

Contact customer service agents. 

 

Open a ticket via: 

 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

 

or send a private message to: 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

View solution in original post

13 REPLIES 13

BeachNBeer
Deputy Mayor / Adjoint au Maire

@ash-kumar 

 

Contact customer service agents. 

 

Open a ticket via: 

 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

 

or send a private message to: 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

0PX9O4
Deputy Mayor / Adjoint au Maire

@ash-kumar 

 

I have just private messaged you some info about a number you can call for help with this particular issue.

softech
Mayor / Maire

@ash-kumar   Yes, porting requires text confirmation.  it is a bit tricky if you are away from Canada now.

 

the only choice you have is to open a ticket by private message (yes, chatbot is not working now) and hope PM supports agree the porting without a text confirmation

 

message them here: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

 

 

BeachNBeer
Deputy Mayor / Adjoint au Maire

@ash-kumar  Everyone on these forums are customer's like you. Please follow the instructions on other post to contact Public Mobile support team. They will be able to assist you.

Meow
Mayor / Maire

If you cannot receive SMS to confirm port you will have to contact CSA or call special PM porting number for assistance.

To contact CSA links has been provided same as porting number. No other way...

z10user4
Mayor / Maire

If that voip service is from out of country then you can't port to it. I'm not sure about number parking services as a go between though.
A workaround would be that if there is someone you trust here in Canada, they can buy a SIM, they can give you the number, you can change the SIM on your account using email, they can insert the SIM into an unlocked compatible phone, you can request the port (if valid), they can respond to the confirmation text. Done.

ash-kumar
Good Citizen / Bon Citoyen

Just leaving this reply for future people who go through something similar.

I took BeachNBeer's advice and messaged them directly.

CS Team was painless to deal with - I gave them all the details from my account upfront in my first message and they asked for a couple of other details to confirm.

They replied back quickly both times and the second reply they approved the port manually. Hopefully it works but seems like it's good.

0PX9O4
Deputy Mayor / Adjoint au Maire

@ash-kumar 

 

Did you try calling the number I sent you?

BeachNBeer
Deputy Mayor / Adjoint au Maire

@ash-kumar Glad it all worked out 😁