Cc charged phone not working

[loriheroux]

A payment has gone through on my cc but phone not working. Help!

[Anonymous]

@loriheroux 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

if still not working you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent 

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[BKNS27]

@loriheroux 

Did you port your old number over to PM or did you pick a new number?

Try rebooting the phone by powering off your phone and wait a few minutes then power the phone on.

[esjliv · Accepted solution]

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@loriheroux wrote:

A payment has gone through on my cc but phone not working. Help!

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Well, @loriheroux  until we here a bit more, I will presume you just activated a SIM card (only because your community account was also created today).

Try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Any services after the above?

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Contact CSA by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

[benfatto]

As you've paid in full, but have no service, you likely need assistance from the moderators.

To get a ticket click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question into Simon.  To confirm your ticket has been submitted, check the SENT box in your private messages; click the small envelope beside your avatar at top right on your screen.

• While you're waiting check out the workarounds in this post: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[softech]

@loriheroux was the account suspended and you tried to reactivate??  is it still showing suspended?

if so, try to make a payment of  $1 more on My Account, then logoff and reboot the phone

[Anonymous]

 @loriheroux : What is not working? Calls in/out? Texts ion/out? Browsing internet on cell data?

Is your account suspended? What happens when you call 611?