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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27215 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39217 Views
  • 185 replies
  • 29 Bravos

No service.SIM card, reboot, airplane mode tried. Cannot fix it.

Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well.  Airplane mode on and off as well. ...

FrankFan by • Great Neighbour / Super Voisin
  • 1439 Views
  • 8 replies
  • 0 Bravos

Paid but still not working

I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit? 

ScottyDee by • Great Neighbour / Super Voisin
  • 573 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot receive a call

Hello, I cannot receive calls. People who call me reach voicemail, but if I call back, it does not have the same problems. What can I do? Thanks.

demi97yiya by • Good Citizen / Bon Citoyen
  • 1541 Views
  • 22 replies
  • 0 Bravos

Resolved! Cannot receive calls from landlines

I cannot receive calls from landlines. It seems that it is specifically Telus landlines. When a person phones they get the message that my number is 'no longer in use'. I can receive cell calls, texts and I can phone cells and all landlines - I simpl...

BBarber by • Good Citizen / Bon Citoyen
  • 1832 Views
  • 13 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi, i cannot pay my bills on public mobile . My card is valid and i've putted all the right informations. REALLY NEED HELP. I CAN'T receive an make calls. Suspended account cause i've changed credit card number and cannot put the new one so it's impo...

Us roaming plan

Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x 

Mtbchick27 by • Great Neighbour / Super Voisin
  • 659 Views
  • 6 replies
  • 0 Bravos

Resolved! taking on a previously used phone number

Hi Community!I'm ready to cancel my landline after 20 years (gasp) and use my public mobile number exclusively even though less people in my circle use it. The landline number gets many sales calls. Of course I would rather use the number that's been...

RJW by • Great Neighbour / Super Voisin
  • 1045 Views
  • 11 replies
  • 0 Bravos

Resolved! changing phones

how do I change phones?...l changed the sim card...now what?

missvicki by • Great Neighbour / Super Voisin
  • 2065 Views
  • 7 replies
  • 0 Bravos

Add on not working

Add on is not working.  Shows no data has been used and tried turning phone off then on

dorseygirl77 by • Good Citizen / Bon Citoyen
  • 950 Views
  • 13 replies
  • 0 Bravos

Resolved! Phone

If you have a credit on your account, can you use that credit to purchase a cellphone?

station1104 by • Great Citizen / Super Citoyen
  • 1058 Views
  • 15 replies
  • 0 Bravos

Resolved! Are bravos unlimited?

 I can't really answer forum questions.  I have too much to learn and not enough to say.  But one thing I can do, is to study past discussions. I like being able to give bravos to posts which seem helpful, kind, or positive in whatever way. Is there ...

Fishwife by • Great Neighbour / Super Voisin
  • 1583 Views
  • 19 replies
  • 3 Bravos

Autopay failure suspended account

What is protocol to get account up and running in case of credit card mix up when bank had temporarily suspended the card when payment was due at end of month by my request because wallet was missing .Wallet now found new card registered as other was...

Nova77 by • Great Neighbour / Super Voisin
  • 1224 Views
  • 13 replies
  • 0 Bravos

Resolved! Talk Minutes Usage Clarification Reuested

Checking my wife's usage shows 11 minutes on usage. However, Usage History doesn't show anything close to the 11 minutes. Very minimal texting or voicemail checking either. All thoughts appreciated. 

Koombassi by • Model Citizen / Citoyen Modèle
  • 875 Views
  • 9 replies
  • 0 Bravos

Resolved! Credit card

I need to update my credit card. Where can I do it.

walker0161 by • Great Neighbour / Super Voisin
  • 763 Views
  • 3 replies
  • 0 Bravos

My phone plan got discontinued?

I recently got my plan shut off. Whenever I call someone the automated system tells me that I do not have a plan. However, I was charged this month from public mobile and the payment went through. What should I do now?

Lcllnguyen by • Great Neighbour / Super Voisin
  • 1469 Views
  • 14 replies
  • 0 Bravos

Resolved! FM radio and Samsung CSCs

Hello all, I have an extremely specific question that I have been struggling to find an answer to for the last few weeks. Perhaps one of you may have some experience with it: I have a Samsung S20 Ultra that is currently on the "PMB" CSC and I am unab...

0PX9O4 by • Deputy Mayor / Adjoint au Maire
  • 3112 Views
  • 6 replies
  • 0 Bravos

No Service

Hi, I have an unlocked iphone 6s that I'm trying to use with Public Mobile.  I've received the SIM, activated, and put it in the phone but it still says "No Service".  I know it's unlocked because it says so in the bottom of the about section where "...

JaredCoady by • Great Neighbour / Super Voisin
  • 659 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I keep my number while my account is inactivated?

Hi,  I'm planning be out of country for about 3 to 4 months and was wondering if it would be possible to keep my number while I put my account as inactivated.  Or is putting my account on the cheapest plan my best bet for keeping my number?  Any help...

seonhaeahn by • Great Neighbour / Super Voisin
  • 712 Views
  • 5 replies
  • 0 Bravos

Resolved! Account email address change

Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.

TheresaE by • Great Neighbour / Super Voisin
  • 1481 Views
  • 12 replies
  • 0 Bravos

Re: No network

I have no network as well...so frustrating. Read this stream of answers, and tried all the solutions; Sim card numbers match, tried resetting the mobile network and still no luck. Anybody have other suggestions?! Been with PM for a few years, never h...

SoG by • Good Citizen / Bon Citoyen
  • 1179 Views
  • 11 replies
  • 1 Bravos
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