Phone not working

[gies7]

My phone is not working and I can’t get into my account. Our payment info is correct.

[esjliv]

@gies7 - too many questions and not much information to go by without providing some of the answers being asked already.

Otherwise, we are all grasping at straws here to help.

[jackm1508]

When this happens to me, I have to log in and out of my account, on a different browser. After this it usually works.

[BKNS27]

@gies7

Clear cache and go incognito on your browser on a laptop or desktop computer before login.

Check to see if your account is still active. If not, enable AutoPay or add voucher. Vouchers can be purchased from these locations:

 

Also check whether there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

[HALIMACS]

@gies7 

Have you checked if there’s an outage in your area?

Have you checked if your account status is active or otherwise?

Have you checked if your last payment went through?

Have you checked to make sure your device settings are okay?

Start by telling us what you have checked, and we may be able to help you figure out the rest.

[DDM69]

What's not working?  

Does your phone turn on?  

Texting? Calling?  Data?

Why can't you access your account?

How about giving some details