No Phone

[Lish]

I ordered a previously loved phone from public and all that was in the box was 15 sim cards.  What do I do? Who do I contact?

[computergeek541]

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@hTideGnow wrote:

HI @Lish   15 sim ?? that's a $150 value!! but only half the value of your phone, I think

I think you need to submit ticket with PM agent to sort this out.  Message them (and check your Community inbox for their reply)

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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If I needed a phone, 15 SIM cards would be worth practically nothing to me.  The retail price of the incorreclty shipped products wouldn't really confort a customer even if there were 150 SIM cards in the box. 

[hTideGnow · Accepted solution]

HI @Lish   15 sim ?? that's a $150 value!! but only half the value of your phone, I think

I think you need to submit ticket with PM agent to sort this out.  Message them (and check your Community inbox for their reply)

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmbc]

@Lish Here is the help article for the preowned phones.

Certified Pre-owned Phones (publicmobile.ca)

Contact CS Agent as suggested and they'll be able to help you.

[computergeek541]

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@Lish wrote:

I ordered a previously loved phone from public and all that was in the box was 15 sim cards.  What do I do? Who do I contact?

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It sounds as if someone else ordered 15 SIM cards but the shiping label was put on the wrong box.  This would mean that someone else likely received an inaccurate order.  You will need to open a support ticket. Please use the chatbot to contact a customer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[softech]

@Lish   that is interesting.  Take pictures as proof

Open ticket with PM support. Use Method 1 if you are already PM customer or use Method 2 if you are not customer yet or you have trouble using Method 1 below:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there