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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Public Points System

Resolved! Unlimited plan now being told I am out of minutes??

Went to make a call and was informed I was out of minutes... I have an unlimited plan so I am not sure what's up?? BT

Surfacturé

Resolved! Promo code

I signed up for the $35 plan and entered the promo code for the extra 2GB data. My account summary doesn't indicate the extra 2GB

Resolved! Add-on purchase not showing on account

Hi PM support,I've purchased 500 min Canada talk and 1GB add-on for my parents, but it's not showing up on the account, I am wondering why this is? Thanks,Jon

Resolved! data roaming

my data roaming is not working i see on the left colum I've lost a few days of use already.. please turn it on an reset it

Resolved! Vouchers not working

purchased 2 payment vouchers from Blackhawk ( at SuperStore Quinpool Rd, Halifax) yesterday: none would work/ we phoned Blackhawk and they say the vouchers are activated and the issue is with Public Mobile… / no phone service/ tried *611-same results...

Paying more

Hello,This month my Bill missed Autopay Reward $2.00 why?, because of this I had to pay more.

Resolved! Trouble transferring phone number from koodo to PM for my mom's phone

-I called porting team already and they said they see the porting request and no issue on their end but my mom's phone did not receive a text or email about transferring phone number.-her CC has been charged by PM already.-porting team CS agent says ...

Resolved! Account blocked

Hi my online account has been blocked after several failed sign in. How can I unblock? Thanks.

Resolved! Friend not receiving award for my activation.

I recently (Jan 19th) activated PM accounts for my self & my wife using a friend’s code for both. There was a problem with the activation & our numbers were not ported correctly, which has now been resolved. My friend never received his awards for ou...

Resolved! Trying to activate sim card and switch their phone number to Public Mobile for my mom and brother

Hello,I am trying to activate the sim cards and switch their phone number to Public Mobile for my mom and brother. I already bought PM sim cards and when I try to activate online it gives me error code 821. I already tried again on Google Chrome on i...

Resolved! Changes to my account

I currently have a number with Public Mobil that is no longer in use and can be deleted. I also have 2 cell phones currently on Telus that I would like to switch to Public Mobil if the pricing works out. What are the pricing packages available for ...

Resolved! Degrading reception

Hello, My wife and have had Public Mobile service for a few years. Despite living in urban Halifax, our reception isn't great and we occasionally have dropped calls. Today things were quite bad. I had a phone appointment with my family doctor and ...

Texting

When I send out a text it don't get received to whom I am sending them too ?

Resolved! Credit Card

My credit card was hacked and cancelled, I had pre-payment so now my account has been closed and I can't find out how to pay with another credit card.

Resolved! No talk service

I amended plan payment details yesterday and have restarted my phone several times yet the service is still not available.

Resolved! Ticket ID: 227183-925

I submitted a ticket yesterday and haven't received a reply or acknowledgement as yet. How long should this usually take?

Resolved! Porting problem

My ported in number 613-xxx-xxxx is still not working, the number on my on my SIM card is appearing as 343-xxx-xxxx. Thanks

Resolved! Going to Europe

Hello ! I am going to Europe for a year so i will take a new sim card in Europe. But i dont know how it works because i dont want to lose my Phone number in canada for when i get back here and i dont want to pay for the time that i wont be using it !...

Resolved! Roaming

I was trying to open roaming to Mexico but I don't how to activate.Mariam

Sporadic data speed throttling

I understand the public "3G" network is technically LTE throttled to 3G speeds.Does anyone else notice the connection speed is highly variable?Some days I can stream 1080p video , other days I can barely load a webpage.

Resolved! I referred a friend

I referred a friend who lives in USA he came and visited me so I used the referred a friend code and he is not here anymore I keep getting a $ 1.00 credit every month. Am I still getting charged for his number? and how do I get his number off of my...

Resolved! I am locked out of my account

How do I access to add add-ons or pay my bill, I am locked out?

Resolved! new community

I am having problems navigating this site, cant find search even?

Will TELUS lower the speed of Public Mobile too?

I just read about how TELUS has started to throttle the data speeds on both it's main brand and Koodo. Does anyone think TELUS will end up reducing the speeds on Public Mobile soon? Apparently, TELUS's 5G network hasn't been handling the 5G traffic w...

Resolved! Trying to get my Koodo phone no on my new public account.

Is there a human around that can help me

Resolved! forgot user name

Hi I need to update my credit card but I forgot my username or the email that I used for this account - it belongs to my 80 year old mother. Please help.

Resolved! Credit card purchase re-imbursement

I switched to Public Mobile today but made a mistake by giving my home phone number instead of cell number to the Walmart agent. By the time I realized the mistake, the order had been processed and my credit card was charged. Lockily, the Walmart a...

Texting problem

To send a text message to anyone it does not go through at first ,once I receive a text from any person then I'm able to send texts to this recipient no problem, does anyone else have the same problem ?I'm new to public mobile 2 ND day.