Community

Resolved! Loaded Payment Vouchers PROBLEMS

My plan is to run out on December 1 and today is December 3. I loaded two payment voucher totalling the $60 on my phone. They verified $40 and $20 for the audit on and that it would be valid until December 1, 2022 which of course does not make sense....

Resolved! I CANNOT APPLY A 25$

I CANNOT APPLY A 25$ Pyment to my phone, i have been trying now for two months , lost the first one and just bought another one how can i find out what going on 

Resolved! Ticket?

How do I get a ticket?

Resolved! Lost account information

Hello there. I stacked with a problem. A few years ago I opened account for my daughter and put my credit card info for payment. Everything was fine until now. I completely forgot her account info.   Now my card is expired and I can't find a way to u...

Resolved! Don't get to use my 1 gb data and only can use 500 mb

Hi!my plan includes 1gb of data yet each month I only use 500 mb and get a message when i'm 95% till the limit. When i check my account it says i still have 500 mb but I can't use them. have been paying for 1 gb but not been able to use it. Would you...

Resolved! Black Friday Deal

I signed up for a plan on Black Friday ($35 for 20GB), which will take effect middle of this month.  My upcoming plan change shown on my account doesn't note the $20/month credit (for 15 months).  Is there a way that I can confirm that I will get the...

Resolved! Help Please! - Bought add-on Twice by mistake

Hello,Can someone please tell me how I can cancel one add-on purchase that's made by mistake? - Bought US Roaming data 1G twice due to the delay for the add-on showing up in my account. Thanks in advance!

Resolved! Subscriptions

I tried to unsubscribe from a discussion and this is what I got:?????Doesn't sound right to me! 

Resolved! I want to get back on the offer list for public mobile

@CS_Agent i want to get back on the list for offers, I texted “stop” to the number for offers because I was a bit confused and now I can’t get back onThanks-Lucas 

Resolved! Holiday gift - cannot accept

Hello all, I received the bonus holiday gift text message and replied "YES2".However I got an message saying "Looks like you've reached the maximum number of purchases allowed, so no changes have been made to your account. Don't worry, you haven't be...

Resolved! Why is my rewards not showing up on my next bill?

I did not opt into public points. I am still on the old rewards system. When I checked rewards it shows what I am going to get. when I go into my account it doesn’t show I’m getting any rewards. I tried all of the steps that normally fix this type of...

Resolved! International long distance

Having been gifted international long distance minutes, I thought I could call my cousin in Finland, but it looks like that country is not included?  Why?  Thanks.

Resolved! Plan change help!

I moved my mobile agency from public mobile to somewhere else yesterday,and I so need to deactivate the public mobile plan.I know that I can do so in my Accounts page, but I forgot my password.So I tried finding password, but as I changed number, I c...

Resolved! can't log a ticket throuvh simon

can't log a ticket through simon, in the chatbot he asks me to click the link to create a ticket, then im asked to sign in to my community.  And it just says error. I can reset my community password either.

Resolved! I got double charged for this month.Why?

Resolved! Recover phone no from Koodo

Resolved! Porting number to Telus

Hi I am trying to port my number to Telus (I am aware that public is a brand of them). It won’t go through, there is a message on the telus end that says this number cannot be ported.  Any ideas on how public can make this number available to be port...

Resolved! cannot make or receive calls

P.M. changed my plan (I have no idea why they would do that), so I have no talk time (only messaging) newbie looking for next step help 

Resolved! $15 PLAN Question.

Once you run out of minutes you cannot call out again right? Without purchasing an add-on correct? You can only receive incoming calls once those minutes are done

Resolved! Service reactivactivation

On Dec. 1  my account was suspended for an expired credit card. I contacted online and submitted payment which is on my account as paid and active on Dec. 1 it is now Dec. 3rd and my account is still not reactivated. My credit card says they took the...