Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My phone broke so I bought another phone. I also bought another SIM card from public mobile to go with the new phone. I can’t seem to change the SIM card number on my account. I NEED HELP!
hello all,I will be off the grid for a few days during which time I will have to tether my computer to my phone. I will be online a few hours a day for work. No videoconference but lots of shared doc work.My current data plan is 8.5GB. Can anyone adv...
Hi there,Nothing wrong with the phone service - this is only about the website. I don't know if others are having this issue, but I am getting a 404 page very often when clicking on links on my general account page - such as a payment page. I have ch...
I have experienced high data usage and suspected somebody kidnapped my SIM. I am also missing text messages for authentication. I am afraid someone is impersonating me or using my number and recieve those messages to access my online accounts, such a...
The information given on this website conflicts with itself. Under 10 Day USA Roaming, it talks about 15 days. I would like 15 -20 days of talk and 1 GB data. Do they have that plan and if so what is the fastest way to purchase it? Do I have to p...
How do I get help from Public Mobile. All I get is the same answer; which is not answer at all. Why was my service cut off March 6th? I had an automatic payment plan. So i made a payment and now they have charged me twice
My service is not working. I paid $45 at February 6th for 15GB, but I could only use 1GB and I couldn't call anyone even though it's suppose to be unlimited calls. I paid $28 at March 8th and my service is still not working. I can't call anyone.
Hi all, I recently migrated my phone number from FIZZ. I tried to migrate using my IMEI number. But I got a text message notifying me that it was incorrect, right now my phone number seems to be in limbo. What's the easiest way to contact support to ...
Hi There, I am a member of a volunteer fire department. We use an app that sends out alerts for emergencies via mms text messages. I have for years used this feature with no problems. Recently, i was added to a distribution list for multiple fire de...
Hello, my husband and I have just switched to public mobile from another carrier. I love the deals. The only problem is, is that my husband is having issues with receiving calls from land line phones. Could you help me please? Also, why would it say...
I paid my plan (40$) and it went through and it says my account is active and good to go but i cant make any calls or dont have any data? whats the issue here?
I changed the plan and added an add-on (US talk text) so that my phone will work for me in the USA next week. The payment went through on my credit card (showing on my statement as pending), but the public mobile site said there was an issue with the...
I created an account with public mobile for my mother. My credit card expired. I need to re enter it so her service will work. But i cant remember the email or password we used. Why cant i just speak to an agent on the phone please help
Not sure if anyone else has already posted about this, but just noticed that PM has changed their 4G plan offerings, or rather added couple of more options and removed 2 or 3 others. The following is what I just noticed in self serve for 4G, however,...
