03-22-2023 07:22 PM
My phone should have renewed but it has not
Solved! Go to Solution.
03-22-2023 07:26 PM
HI @Chekit10 so, you don't have service now?
Probably just an Autopay failure. It happens from time to time.
make a manual payment to restart the service. You can do so by accessing My Account or using *611 (but you need your 4 digits PIN with *611)
03-22-2023 07:25 PM
@Chekit10
You need to log into your self serve account and make a manual payment or call the 611/IVR system and pay with a voucher or with your 4 digit account pin number make a credit card payment.
More ways to pay offered in this thread....
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...
log in on your laptop and try this to see status of your account...
03-22-2023 07:24 PM
@Chekit10 Yes, Pre-authorized payment could fail 😞
You can call *611 to manually renew if you have your 4 digits PIN
If not, login to My Account, click Reactivate my plan and follow the steps to make a manual payment to resume
