Community

Muzammal · ‎03-22-2023

Whenever my minutes are up, I reload them by dialling *611 and then following through with the steps. Today I tried and it would just cut me off. I can’t dial *611

maximum_gato · ‎03-23-2023

@AM7

When all else fails contact customer support as they can add the vouchers for you and if needed set up your self serve account for you. Follow the instructions given to you by @softech .

dust2dust · ‎03-23-2023

Is there wifi in the hospital? Can you try 611 some more. Sometimes I have to try again. You didn't say if you were currently suspended. I don't recall being able to call the toll free number when suspended. Just 611. Can you call any other numbers?

Can you set your phone to 3G-only and try again?

Adding - @AM7

AM7 · ‎03-23-2023

Hallo and thank you for your response.

I have already purchased my payment vouchers.

I have been with PM since 2010 and this is how I have always paid my monthly bill.

I am in the hospital (not old or dumb, just VERY FRUSTRATED). so I have very limited access to alternative methods of communication.

My phone is not processing the calls (either by "1.855.4PUBLIC" or "*611") so that I can pay with my payment vouchers. This has not been a problem in the past.

Again, I have been with PM since 2010. It should not be difficult to process a bill payment.

This is ABSURD to me.

softech · ‎03-23-2023

@AM7 try to call 1.855.4PUBLIC from another phone and it should work that way

If not , you can buy vouchers online at ding.com or recharge.com or muskbird.com (with a fees), the you can load your voucher from My Account. I suggest you do that way if you are still unable to use *611 or 1.855.4PUBLIC

And a workaround in the meantime to make calls and text is to download VoIP app TextNow. They will assign you another 10 digits phone numbers and you can calls using the app

if you really need PM support to look into it, then open ticket using chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

AM7 · ‎03-23-2023

Re: URGENT!! i AM IN A TORONTO HOSPITAL (as a patient) and for the FIRST TIME IN 4 years, I am UNABLE TO PAY MY PHONE. My phone will not allow me to dial the "1-855" number or "*611".

I have been with PM since 2010.

PLEASE can someone respond to me?

I have my Payment Vouchers, but am UNABLE TO PAY.

My cell phone is my life-line to my other doctors.

Thank you.