HELP No inbound or outbound call in the US.

[mauigerl]

I am in the US and my phone won’t call out or accept calls. They have told me to do the following. I don’t know what they are talking about

“Can you please reset the device network settings and turn off on your device and tell us if your voice, text and data are working with us? 🙂”

any assistance is greatly appreciated. 

[Phil_Adelphus]

@mauigerl   iPhone 11 should work fine in the USA.  In your settings, is it set to LTE or 3G?  If 3G change it to LTE.  Have you tried manually connecting to T-Mobile or Verizon?  Do data and texting work?

[mauigerl]

Still not working 

I have a iPhone 11. I am showing it’s on AT&T

i dial out and as soon as I do it says call ended

[Phil_Adelphus]

@mauigerl  Can you please reset the device network settings and turn off on your device

There is an option in your phone settings to reset network settings ( don't do a factory reset or it will wipe the phone). If you don't know where that is let us know what phone you have.  What phone you have will also help indicate if it is likely a VoLTE problem as mentioned.  If data and texting still work, just not phone calls, then it does suggest your phone is not enabled for VoLTE - all phones in the US now require Voice over LTE (VoLTE) as of 2022.

[BKNS27]

@mauigerl 

Is your phone on the whitelist for VoLTE to work in the USA?

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

[softech]

@mauigerl 

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

With your voice  issue is , What phone do you have? You can try connect to all three networks manually and test again.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working