Credit card charges - Community

Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxxxxxxxx

6 REPLIES 6

This sounds like another glitch in the payment system double charging accounts. Good thing you caught it early. Use the links supplied by @Anonymous to contact customer support.

@hutch236 : Did you have any difficulty activating and then put it down for a week or so and then tried again? You might have what is regarded as a ghost account.

@hutch236 you might want to remove your phone number as this is an open forum

Can you also login to check your Self-Serve My Account and check Transaction History

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

See if you see both charges on 14th and 25th. Maybe you can provide us a screenshot?

@hutch236 wrote:
Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxx

It's possible you may have renewed early, or changed plans mid-cycle.

Either that, or perhaps you added funds to your account, for perhaps an add-on last month.

Can you post a screenshot of your Transaction History so we can confirm, @hutch236

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

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