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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay problems

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 路‍Now it says set up for auto pay with a dynamic one time payment??????? ...

iPhone 6s no voicemail notification

Phone worked fine on Koodo. After switching to Public, when there is a VM the dot is there but no audible tone. Have changed tone, reset network, wiped phone and reset completely (augh) all to no avail. Running current iOS 13.3.

Reset password email not working.

Hi I was wondering if I could get some help. My password didnt seem to save on firefox and it was a generated one. Now I do not know the password. I went to reset the password and it said it sent to my email. I got no email yet its been quite awhile....

Monthly payment reminder texts

I am on the auto monthly payment plan and would prefer to not get texts from Public Mobile Is that possible Thanks

Resolved! Will change of plan lead to loss of promotional data and minutes?

Hi Guys,I have a plan of 35$ and i want to reduce it to 25$ but in my account I have promotional offer of 5 gb data and other promotion of 400 international minutes and another 1 GB of data.i got these on Black friday week.If i change my plan will I ...

Transferring number to new account problem

Hi there.I am trying to set up a new account and when I get to the section to trasnfer my number from telus I keep receving an error. The number is able to be transferred but it asks for an alternate number and no matter which contact number i enter ...

Resolved! Text to give options.

I have seen some posts here where for whatever reason someone decides to leave before their current plan cycle is up. This is usually followed by the post here asking how to get a refund. The answer is you will not get one. This is a prepaid service....

Resolved! Roaming from other countries, Europe, Armenia for instance

Hi I am traveling to Armenia in couple of days wanted to buy a roaming add-on. Didn't find it in purchase add-on section. Any ideas? Thanks

Resolved! Compte désactivé.

Je ne peux pas accéder à mon compte. Il a été désactivé. Jai changé mon mot de passe et je ne peux toujours pas accéder à ma session. Il faut contacter le service a la clientèle.

data

i spent almost all the time connected to the wifi and i got a text sayng i used all my data. that's unreal. i did everything the robo wanted me to do and it did not work

Unlock Nokia lumia 830

Hi everyone, I bought Nokia lumia 830 from Kijiji, and it is locked. Can someone help me to unlock it? Thanks,

Resolved! background data

If I disable background data what am I going to loose ? Can I still make out-going calls, receive in-coming calls, receive whatsapp messages and check emails, etc. when I don't have WiFi ?

Auto pay = an extra 500mb of data (Not receiving it)

Anyone have problems with auto pay and not receiving the extra 500 mb that goes with making your payments automatically?

"Unable to Transfer Number" Error

Hello, I am trying to port over my 604 area code number and I am getting an error "We were unable to transfer the phone number you entered." I typed in the number without dashes or spaces. Can someone PM me on how to fix this?

i am locked out of my account and banned

Ranked up!!

I didn't realize that my rank was ranked up 2 days ago...Wow!I'm so glad to receive it and I enjoy being part of the community

Resolved! royalty reward

Registered Dec 18, 2018, for royalty reward session, It does not show there.

Resolved! Question regarding $25 plan?

I pay $25 per month for my plan but it has no data. It says the $25 plan includes 500MB of data on the $25 plan. How do I get the data added on this plan for the $25? Should I just choose it again as a new plan at the next renewal and see if I have t...

Resolved! US roaming not working

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

Resolved! Moderators reply time getting quick

Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

Resolved! Tethering on Umdigi Phones

I have been having problems tethering the Public Mobile service on the Umidigi A5 Pro. I have encountered tethering issues with certain hardware/service combinations where dun has to be added to the APN type field to enable tethering. When I add du...

Resolved! Will Public Mobile use Huawei for future implementation of 5G?

Rogers just announced they are rolling out 5G this year. However, according to the Financial Post, "Rogers has managed to get a jump on competitors Bell and Telus with the 5G rollout by partnering with Swedish equipment manufacturer Ericsson for its ...

Re: Unable to make payment

I am unable to make my payment and I've been using the same card since I started with public.

2nd month free credit

I was shown at Walmart that my second month would be free but I have not received the credit in my account. Please advise

Potential security risk message reported when access publicmobile.ca

While using firefox I occasionally get an error message "Potential security risk message" while opening https://publicmobile.ca. This started occurring in Jan-2020 and comes and goes,occurring from my home workstion and from other networks.When I use...

Build your own plans

I would like to know if I can make a plan with call display, call waiting, unlimited talk Canada wide with no texting and no voicemail? No voicemail is important to me I need my phone to ring several times and not go voicemail after only four rings, ...

Resolved! Which area should I choose?

I live in Langley. But there's no Langley in the local selection. So I chose Aldergrove, and the Booger Company said I have to change my number to a long distance number.Which area should I choose? Vancouver?

badges disappear

Resolved! badges disappear

Why do badges disappear once you touch them ? Whenever I touch one I expect it to show me the badge or info on the badge, instead it disappears. I know that it comes back but why does it do that ? Is it just a glitch ?

Perfect phone to go with the perfect service

I just got mine in the mail today. The price you see on the website is the price you pay all in (no tax, no shipping fee). Just be patient and don't use DHL delivery otherwise they will remit sales tax and charge a fee to do so. Umidigi likes to c...

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