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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activating an account - Billed for service - "generic error" - can't do anything now.

Totally frustrated. I paid for a sim, went through the activation process - was billed on my visa - got a "generic error".Now I can not log in - It says, there is an error with the account information.I can not restart the process - it says the sim c...

Re: “One or more media attachments were removed“

I get that message for all picture messages. The last one I tried to download was only 750 KB. I can send picture messages. I don't have Whatsapp. My APN settings are Mobile Internet: sp.mb.com; Tethered Mobile Internet: sip.mb.com and CA - Public Mo...

Resolved! My account got hacked!?!? I don't know what to do

I was going to use my phone, and I got the message that the sim was not registered. I go have a look at my account online, I have a balance of 25$ yesturday in it. not it is at zero, plus I see in transaction history there was a top up of 50$ done wi...

Resolved! Re: 1888 numbers not working

Please help. Trying to get hold of a 1 888 number (Toll free Canada number). I have the $50 plan (unlimited calling nation-wide). I even topped up my account with $5 to see if that works - it didn't and I have now wasted $5... I have also tried the '...

Resolved! I Can't pay my plan and I'm left without a phone and I can't send a ticket for support

I'm so close to changing phone companies, I can't get support from a phone number and your ticket system isn't working. Can I please get some help ???

Resolved! Long Distance Charges May Apply?

I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?

Resolved! Billing: Credit card statement shows 855-478xxxx BC

Hi Everyone: I have been using Public Mobile for a while and I am fairly happy with it. However, I have noticed that both my son and myself have the same "transaction details" on out credit card statements. It says: "PUBLIC MOBILE 855-478XXXX BC". Wh...

Issue with Auto Credit Card Payment

Has been working since Jan, but didn't process today and now my account is suspended.

Resolved! Come back to PM for up $200...

When can I get $15 off for 12 months. Recently I got offer (email) to came back to PM what I did but I’m not seeing $15 on my account?

Scammer using my phone number

I got a call from an unknown but local number, when I answered the woman said she has received two calls from my number in the past week but she didnt pick up. She said the call display said it was a caller from Brampton but I am 6 hours away from th...

SIM not working

After several months of working fine my phone started searching for service and now has not worked in 2 days. Its an iphone 6. I have tried my sisters public mobile sim card and it works fine in my phone. Maybe someone hacked my account and ported m...

unable to receive international calls

My number is new, I did't transfer the operator. My husband lives in Saudi Arabia, he dials the code to call my Public Mobile number but it says that this number is not available. Although my friends in Canada always call me. How can I fix this? Than...

merging old deactivated account with new account

Is it possible to get an old account deactivated and then merge it with ur new existing account.

Blackview BV9800 pro

Blackview BV9800 Pro is not included in the compatibility checker. Does that mean it will not work with Public Mobile? Or is it just to new to be included in the checker?

Mobile number selection

I don't know how many of users coming onboard to Public Mobile are those who do not already have a mobile number they are porting in, but after having played around with multiple SIM cards from the three prepaid flanker brands, I have arrived at a co...

so not human

sim card mahem

I bought two sim cards. a good thing to this one is crapping out in me! To get the phone to work I have to recycle it. Then it will works for a little while then shut off! I ordered a three sim card pack over a week ago and they still not have arrive...

The Public Mobile Car

So we were out doing some father's day stuff and I saw a Public Mobile brand car (or the Public Mobile-mobile I guess). Just curious exactly what that car is for other than advertising. Especially considering that PM doesn't really have in person sup...

Resolved! how do I get my account number and my pin number

port request

I just signed up and want to port my old koodo # to public mobile

charged twice

I payed for my phone bill this month but I got charged twice. Who do I talk to?

Resolved! Faulty change plan page

I m trying to change my plan but there is nothing on the change plan page. I currently have an active plan, and I want to switch to a plan I saw on the home plan. When I go to the change plan page, it is empty. I included a screenshot of how it looks...

Resolved! Phone number?

Can one chose their own phone number when getting a SIM card and plan from Public Mobile?

Resolved! unlocked samsung note9 960U phone from at&t who does the software updates

Hi, Does anyone know if I used a note 960U that is unlocked from at&t with public mobile are the software updates on the phone for android/security updates are pushed thru by samsung? Or do i need to put an AT&T sim to do updates? Thanks

Mms pictures texts

Hi, My cell data is on and i was able to send pictures before a day ago, but now it just spins and spins and doesn't send. How do i fix this?

Resolved! SIM Pin

Hi, Does anyone know definitively what the default PIN on a Public Mobile SIM card is? I would like to change my SIM PIN and would appreciate being pointed to an official source for the answer as I only have 3 tries to enter the correct default SIM P...

Resolved! International texting

Does "international texting and picture messaging" mean that we do not pay extra if we text any international phone number from Canada, or does it also mean that if we are travelling outside of Canada (e.g. the USA), we can also text and it does not ...

After changed phone number couldn't get the phone call

Hi There,My previous phone number is (306)7**-***8. After I changed phone number (647)8**-***8 two days ago. I couldn't get anyone else's phone call, but I can call anyone else. Please help me. Thank you.

New Phone is not working/activating

Hi there.Bought a new phone Galaxy A71 (model SM-A715W)Got a new Sim card and a new number this morning, but the phone is still not working. It doesn't seem activated. When we dial the new number, it directly goes to "voice mail". Is there a proble...