Hi,I am new. Why did I have to pay for my plan $35.00 then pay another $35 to top up??? Is this normal for Public Mobile?? I haven't experienced that with any other prepaid service before. Thanks
Try porting your number in again and ensure it is the correct number as well. The number you type in the porting field should be the number that will be your new public number. Your number has to be active so do not cancel your account with your prev...
When you activated in the store to transfer your number, they should have confirmed your phone number to you at the time. If your account with your previous provider is closed then you cannot take your number anymore. you can try to reactivate with y...
Check your account online to make sure your account is indeed active and make sure the settings in the phone are turned on. You can try to power cycle your phone as well.I hope all is working now.
