EMERGANCY LOCKED OUT

[landau0400]

i got locked out of my account because i forgot my security question pls unlock it right away and help me restore my security answer thanks a million

[softech]

@landau0400   If you cannot login and unable to answer the Security question, you will have to use open ticket with PM Support.  Chatbot seems to be not working, so, just message them direclty:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After opening the ticket, please watch your community inbox (envelope icon top right), the customer support agent will respond by sending you a message there.

[Anonymous · Accepted solution]

@landau0400 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agentو

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..