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Overcharged

Ginaeverson
Great Neighbour / Super Voisin

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved. 

9 REPLIES 9

cellphoneuser1
Mayor / Maire

@Ginaeverson Ask the customer support agents for help. Click this to send them a message. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

HALIMACS
Mayor / Maire

@Ginaeverson 

 

If the extra payment is showing under your available balance, would recommend just letting it rest there until your next renewal.

 

The next renewal will take from that available balance.

 

If you request a refund it will likely take longer then the time to your next renewal anyway.

darlicious
Mayor / Maire

@Ginaeverson 

Are the two charges on the same date or are they 10 days apart? Are you a new customer?

 

 

 

Edit:

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

walker1
Deputy Mayor / Adjoint au Maire

@Ginaeverson 

Sorry to hear that 😕. Did you change your plan by chance this month?

If not, then send a private message to CS_Agent   and ask a CSA to look into your account and see what happened with those charges.  They'll make it right if there was a mistake.

esjliv
Mayor / Maire

@Ginaeverson wrote:

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved. 


@Ginaeverson 

Credit cards companies can show both Pending and Authorized charges. Sometimes there are multiple Pending charges show during activations or renewals, but when the payment gets authorized the incorrect  amounts will fall away, then the real one will stay.

 

If these end up being Authorized charges and the extra funds are not showing in your Available funds area then contact CSA. There are 2 ways to reach them, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

Ginaeverson
Great Neighbour / Super Voisin

No the charge was on two separate days and I did not change my plan whatsoever


@Ginaeverson wrote:

No the charge was on two separate days and I did not change my plan whatsoever


@Ginaeverson  - were the charges 30 days apart? Plans are for 30 days here.

 

If there are authorized charges on your credit card, and they do not show up on your Available Funds area in Self Serve, I suggest you contact CSA as per @cellphoneuser1 's link provided.

 

If these do show up on your Self Serve Available Funds area, are you able to post a screen shot of your payment history details (please do not include any personal info. though).

@Ginaeverson   If you login to My Account, Payment Tab-> Transaction history (or https://selfserve.publicmobile.ca/Overview/payment/Payment-History/) , did it show both transaction on the 2 days  or just one of them?

 

Yes, if you see just one but they indeed charged you twice, please open a ticket with PM with the link provided above.