addon money

[khajask]

hi there,

I was out of data on my current plan and tried to add, addons I got deducted the money and in account balance it shows 35$. but want to withdraw it. how can I get the refund.

any leads will be appreciated.

thanks

[dude65]

Your best to leave it be where it is. If you got any balance, each month when your plan comes up for renewal, It will take any funds from there before charging your cc. You can also use the balance to purchase any add-on.

[gblackma]

@khajask PM is prepaid there are no refunds. You would have to contact the moderators and ask them to refund it for you. If you are lucky and get one, it takes approximately one month to get it. It's better to leave it there to pay for your plan renewal. 

If you would still like to try for the refund, contact the moderators and ask them to to reset your service. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to the community. 

[Triguy]

You would be better off to keep the money in your account as a credit.

You need to add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

[Jb456]

You're best to keep the funds in your account to cover future plan payment due dates. A refund could take several weeks.

For addons its a two step process. 1 add money 2 buy add-on.

If you want a refund and money is in balance you can contact moderators. Again could take several weeks.

Or via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437